Top Support Engineer Jobs

The Senior Application Support Engineer will provide support for production systems, primarily focusing on Workday and Salesforce, troubleshooting issues, managing incidents, and implementing improvements across multiple business units.

As a Full Stack Java Support Engineer, you'll monitor applications, troubleshoot issues, manage incidents, and support engineering teams, focusing on customer satisfaction while implementing improvements.

Serve as the first line of technical support for end users, resolving issues with Microsoft 365, Active Directory, and devices while using ServiceNow for incident management.

Provide Level 1/2 production support for trading systems: monitor the trading environment, respond to incidents, deploy/configure applications, investigate trade/position breaks, automate workflows with scripting, assist risk/compliance reporting, and collaborate with traders, exchanges, clearing firms, and vendors. Participate in early-market coverage and on-call rotations.

Provide on-site customer service, troubleshoot and repair complex semiconductor capital equipment, perform preventive maintenance, create service reports, support installations and escalations, train customers and junior engineers, and maintain certifications and inventory. Ensure uptime and customer satisfaction in a cleanroom environment.

Provide L1/L2 support for data pipelines and monitoring, triage and resolve incidents, perform routine operational tasks, collaborate with developers and business users, maintain runbooks, participate in on-call rotation, and drive root cause analysis and continuous improvement.

Implement, integrate, maintain, and support applications across the Sunrise ecosystem. Troubleshoot issues, perform root cause analysis, manage integrations and APIs, develop queries/reports, participate in releases and projects, support vendors and L1 team, and improve ITSM processes and documentation.

Support and improve mechanical assembly and testing processes for card-sorting robotic platforms. Collaborate with technicians and support teams, design and implement card-handling tests, and own mechanical process and tooling improvements through prototype assembly, testing, and production support.

Provide L3/L4 technical support for Hammerspace customers across the West Coast and Asia, troubleshoot complex filesystem, storage, and networking issues, drive escalations to resolution, collaborate with sales/product/engineering, document learnings for the knowledge base, and participate in team ceremonies and process improvements.

Design, develop, deploy, and maintain databases and backend services supporting production automation, manufacturing workflows, test systems, and product traceability. Optimize performance, ensure data integrity and availability, troubleshoot application/database interactions, build integrations/APIs, and collaborate with engineering, production, and quality teams to enable scalable data workflows and automation.

Serve as escalation point for complex internal IT issues across endpoints, networks, and cloud. Troubleshoot hardware/software/network/cloud access, maintain LAN/WAN/VPN and Wi‑Fi, deploy and secure endpoints with MDM/EDR, produce SOPs and KB articles, automate tasks with scripts, and partner with security and engineering to meet zero‑trust and compliance requirements.

Provide expert MySQL/InnoDB support to customer DBA teams: gather data, investigate issues, deliver analyses, run screen-share troubleshooting, author community content, build knowledge-base articles, and host webinars. Support includes performance tuning, HA, backups, Linux administration, monitoring, and occasional travel.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

Lead systems engineering for Electronic Support Measures (ESM) systems: develop/manage requirements, system concepts, architectures, and trade studies; design and evaluate ESM/DSP/RF algorithms and receivers; perform threat analysis, modeling, integration, and test to verify system performance for defense applications.

Design and verify next-generation Electronic Support Measures (ESM) systems. Develop and manage system-level requirements, model and simulate performance, perform system design, integration, test, analysis, trade studies, and document results. Support airborne and surface radar/missile processing, DSP, receiver and RF design, and algorithm development in a cross-functional defense engineering team.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Hands-on field engineer who keeps robot data collection running: stand up and maintain stations, triage and resolve hardware/software/data issues on customer and partner sites, bring up new tasks and sites, and feed operational insights back to model, platform, and hardware teams.

Provide first-line technical support via Slack, email, and in-app chat; troubleshoot logs, APIs, and data mappings; reproduce and document bugs for engineering; write internal and customer help articles; track recurring issues and collaborate with product and engineering to resolve them. In-person role with early hours to support East Coast customers.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide technical support and troubleshooting for customers using the company's bionic products and public API. Develop and maintain ROS and non-ROS example programs and tutorials, collaborate with engineering and sales, conduct demos and training, document support processes, and stay current with industry trends to improve product integration and performance.

Ensure reliability, availability, and performance of 40+ mission-critical applications using SRE principles. Lead incident response, troubleshooting, and root-cause analysis; drive resiliency, automation, DR, and operational readiness across on-prem and cloud platforms. Partner with development, infrastructure, network, security, and product teams to meet SLAs, support critical schedules, and satisfy audit and compliance requirements.

Ensure availability, performance, and resiliency of 40+ mission-critical trade-processing applications. Lead incident response and RCA, support DR and failover, drive automation, deployments, monitoring, observability, and collaborate with development, infra, cloud, security, and operations teams to reduce operational risk.

Provide Tier-2 DevOps support across cloud and self-hosted Kubernetes environments: monitor, troubleshoot, and resolve deployments, scaling, and performance issues; triage community GitHub/Discord reports; test CI/CD and infra changes; create runbooks and docs; collaborate on infra improvements and participate in on-call rotations.

Provide onsite and remote technical support for complex semiconductor capital equipment: diagnose, troubleshoot, repair and update systems; prepare field service reports; assist installations; prepare quotes; coordinate with customers to minimize downtime; and contribute to knowledge management. Travel to customer sites required.

The Java Production Support Developer will analyze, develop, integrate, and maintain applications, providing support, troubleshooting, and mentoring team members. They will ensure software meets functional and non-functional requirements while collaborating with various technical teams.