Top Support Engineer Jobs
The Technical Support Engineer III is responsible for providing on-site IT support to internal and external users, managing IT projects, troubleshooting advanced system and network issues, and collaborating with Corporate IT. The role also involves performing maintenance on servers and network devices while ensuring excellent guest service during live events.
The Principal Technical Support Engineer will provide exceptional customer service, troubleshooting complex technical issues, delivering training on AspenTech's software, conducting pre-sales consultations, and enhancing client relationships to drive product usage. They will also collaborate on product testing and support various departmental projects.
The Desktop Support Engineer provides on-site support to customers, including installation and repair of systems. Key responsibilities include troubleshooting hardware issues, managing incidents, instructing clients on equipment usage, and maintaining network infrastructure. The role requires coordinating installations and managing loaner equipment while documenting system performance trends.
The Technical Support Engineer will troubleshoot and resolve customer issues, provide timely feedback, and ensure proper documentation and reporting. This role involves working with various systems, supporting clients outside business hours, and maintaining communication with internal teams for issue escalation.
As a Technical Support Engineer at Appspace, you'll provide advanced troubleshooting for software, hardware, and network issues. Key responsibilities include resolving customer issues via various communication channels, identifying root causes, advising on network requirements, and documenting interactions in the company's CRM.
The Technical Support Engineer will diagnose and resolve complex issues for partners, develop documentation for support processes, collaborate with teams to handle partner escalations, and analyze support trends for improvements.
The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.
The Technical Support Engineer provides application and technical support to oil and gas businesses, ensuring user satisfaction through advanced troubleshooting. They assist customers via multiple communication methods, advise on system configurations, document knowledge base entries, and work on software installations. Responsibilities also include collaborating with project management and supporting after-hours queries as needed.
As a Technical Support Engineer at Orderly Network, you'll provide Level 2 support, resolving technical issues raised by clients, educating client services teams, and documenting workarounds for known issues. You will communicate insights to internal teams, escalating urgent issues and helping improve client interactions with our services.
As a Technical Support Engineer at Plaid, you will manage customer inquiries via Zendesk, troubleshoot integration issues, collaborate with engineering teams on resolutions, and work on process improvement projects. You will play a crucial role in ensuring customer satisfaction and operational efficiency.
As a Technical Support Engineer at Tenable, you'll provide expert support for their cybersecurity products, troubleshoot customer inquiries, analyze vulnerability scans, recreate software issues, and ensure effective communication with customers while contributing to continual process improvements and product knowledge development.
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As a Technical Support Engineer, you will manage escalated technical cases for Agiloft's CLM software, providing support through phone, web, and email. This role involves deep diving into logs to troubleshoot issues, collaborating with the development team, and ensuring excellent customer service. You will document issues and help prevent future problems by investigating server alerts.
The Technical Support Engineer provides technical support to customers using Zoom products, resolving advanced issues, reporting bugs, and assisting with installations and training. This role requires a strong understanding of networking technologies and customer service skills.
As a Technical Support Engineer, you will manage service requests, liaise between banks and clients, and support various technical integrations. You will communicate with clients to resolve issues and enhance satisfaction while participating in training and development opportunities.
As a Technical Support Engineer at Software AG, you will provide prompt and professional technical support to customers using Adabas and Natural products. Your responsibilities include researching technical issues, improving customer self-service knowledge, setting up technical environments for problem reproduction, and enhancing your skills through training.
The Principal Technical Support Engineer will provide technical support to customers and internal staff, managing escalations, conducting research on technical issues, and improving the knowledgebase. The role requires collaboration with R&D to ensure customer satisfaction and the rebuilding of specialized technical environments to solve complex problems.
As a Technical Support Engineer, you will provide exceptional client support, maintain support infrastructure, optimize processes, and resolve client issues. Responsibilities include acting as a subject matter expert, analyzing internal alerts, and collaborating with product development teams to ensure operational readiness.
As a Technical Support Engineer on the Customer Success team at ngrok Inc., you will take ownership of and resolve customer technical inquiries and issues. Responsibilities include troubleshooting, root cause analysis, customer advocacy, and collaboration with internal teams. Must have 3+ years of SaaS post-sales experience and be located on the East Coast in the EDT time zone.
The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.
The Senior Technical Support Engineer will resolve complex customer technical issues related to VMware virtualization technologies, support the team and operations, and engage with customers and engineering teams to enhance service quality. Responsibilities include troubleshooting, training, and potentially visiting customer sites.
The Technical Support Engineer will provide customer service, troubleshoot technical issues related to AspenTech's proprietary software, deliver training classes, and develop training materials. The role involves collaborating cross-functionally to resolve customer problems and improve product quality.
As a Software Technical Support Engineer, you will provide technical support to customers by troubleshooting and resolving complex issues related to enterprise video management. Your role involves building and configuring servers, documenting solutions, and collaborating with product groups to improve software. You'll communicate with customers via various platforms and may occasionally visit customer sites to resolve issues.
As a Desktop Support Engineer, you will provide first- and second-level technical support to employees, troubleshoot hardware and software issues, manage user accounts, support cloud services, and collaborate with IT team members to resolve technical problems while ensuring compliance with IT policies.
The Associate Technical Support Engineer role involves supporting customers with AspenTech Engineering software, resolving technical issues, delivering training, and contributing to product improvement based on customer feedback and insights.
The On-site Desktop Support Engineer role involves providing 2nd line technical support for multiple clients. Responsibilities include troubleshooting desktop and laptop hardware/software issues, managing incidents through Active Directory and SCCM, and delivering excellent customer service. The engineer will handle complex IT problems and maintain a knowledge base for incident resolution.
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