Top Support Engineer Jobs

Provides technical support for TeamCity, diagnosing whether issues originate in the product, infrastructure, or integrations. Responsibilities include troubleshooting web servers, applications, databases, version control, build systems, containers, and cloud environments; developing workarounds; reporting bugs; escalating issues; documenting solutions using KCS principles; and sharing customer feedback with product teams.

Leads ground support equipment and tooling engineering projects for spacecraft, satellite, and solar product lines. Oversees technical design, integration, trade studies, estimates, supplier coordination, risk management, cost, schedule, and quality. Leads cross-functional teams, mentors engineers, communicates project status, manages Statements of Work, and serves as the bridge between Engineering and Program offices while driving innovation and continuous improvement.

Provides on-site and remote technical support for complex semiconductor capital equipment. Diagnoses, troubleshoots, repairs, and updates systems; coordinates with customers to reduce downtime; evaluates equipment and process safety issues; prepares service reports and customer quotes; supports installation engineers; and travels to customer facilities and trade shows.

Administer, maintain, monitor, and optimize VMware vSphere infrastructure supporting Navy systems. Responsibilities include managing ESXi hosts, vCenter, clusters, virtual machines, HA, DRS, vMotion, storage integration, patches, firmware, and virtual networking. The role troubleshoots compute, storage, and network issues, supports Windows and Linux workloads, maintains documentation, provides Tier 2/3 support, participates in on-call rotations and CPF exercises, and requires an active Secret clearance or higher.

Provide onsite technical support for managed-services clients by diagnosing and resolving Microsoft, Windows, networking, VPN, firewall, endpoint, peripheral, and user issues. Manage tickets, documentation, SLA response times, client follow-up, escalations, and local client visits. The role requires empathetic customer service, troubleshooting ability, independent learning, and collaboration across service teams.

Administer, maintain, and optimize VMware vSphere environments supporting Navy systems. Responsibilities include managing ESXi hosts, vCenter, clusters, virtual machines, storage integration, HA, DRS, vMotion, patches, firmware, performance, capacity, and troubleshooting across infrastructure layers. The role provides Tier 2/3 support, documentation, on-call participation, and collaboration with Windows and Linux administrators. Applicants need VMware administration experience, DoD 8570 IAT Level II certification, and an active Secret clearance or higher.

Support secure cloud-based Linux and HPC environments for external customers using silicon design platforms. Troubleshoot compute, storage, networking, identity, scheduler, performance, and licensing issues; maintain reliability and availability; automate monitoring, provisioning, and incident response with Python, shell scripting, Perl, and agentic AI. Manage ITAR/CUI compliance, participate in root cause analysis, and create operational and customer-facing documentation.

Provides Tier 2 and Tier 3 deskside support, including mass imaging, device deployment, asset management, lifecycle refreshes, equipment moves, and advanced troubleshooting. Supports Windows hardware, software, networks, applications, telecommunications, and enterprise access. Leads deployment pipelines, oversees IMAC procedures, meets SLAs, coaches team members, and collaborates with Tier 3 teams on complex issues.

Supports daily operation, maintenance, troubleshooting, testing, and reliability of semiconductor high-purity gas delivery systems. Performs mechanical and electrical repairs, gas purity analysis, installation commissioning, contractor coordination, emergency response, inventory management, documentation, audits, FMEAs, and safety compliance. Requires hands-on support of ASU, APSA, CDA, and compressor systems, with up to 30% nationwide travel.

Support and maintain secure DoD cloud infrastructure using AWS, Linux, Windows/AD, and scripting (Bash/Ansible/YAML). Harden systems to STIGs, deploy and optimize cloud components in a DevOps/Kubernetes environment, collaborate with stakeholders, and work variable shifts. TS/SCI clearance required.

Serve as a dedicated technical partner for Priority Support customers: provide hands-on Snowflake platform support, optimize query performance and cost, manage integrations and migrations, drive incident resolution and RCA, run release/readiness and DR drills, apply AI-assisted tooling, and coordinate cross-functional improvements to improve customer outcomes.

Supports federal hosting operations through automated Linux and Windows patching using AWX/Ansible. Responsibilities include monitoring and troubleshooting patch jobs, validating system health, administering servers, remediating vulnerabilities, supporting AWS environments, maintaining configurations and documentation, and coordinating incident, change, and compliance activities. The role requires scheduled nighttime maintenance availability and participation in on-call support.

Supports production applications, integrations, data pipelines, and operational processes, primarily for Salesforce with additional Workday and enterprise platforms. Responsibilities include incident management, troubleshooting, user access administration, releases, environment maintenance, support queue prioritization, documentation, vendor coordination, monitoring improvements, and business continuity testing. The role partners with stakeholders, developers, IT operations, and vendors to resolve issues and improve system stability and user experience.

Leads logistics and sustainment planning for autonomous aircraft programs across development, production, deployment, and field support. Manages maintenance task analysis, support equipment, provisioning, spares planning, supply support, logistics data, repair pipelines, and lifecycle sustainment. Coordinates with engineering, suppliers, depots, and cross-functional teams while ensuring compliance with defense standards, contracts, and export controls.

Provides senior technical support for enterprise authentication and authorization platforms, including identity solutions, workforce sign-on, federation, and cloud identity providers. Owns complex integration incidents, performs root-cause analysis, writes diagnostic code, reviews integrations, and develops durable fixes. Partners with engineering customers on secure designs, documents runbooks, supports releases, mentors engineers, and improves operational stability. Leads responsible adoption of AI-assisted engineering tools while enforcing validation, security, and compliance standards.

Provides Tier 1 and Tier 2 support for global network and SDN services. Troubleshoots routing, switching, congestion, hardware, vendor, and customer issues; configures network devices; monitors infrastructure and SLAs; manages incidents; maintains documentation; collaborates on resilient architectures; and participates in on-call support rotations.

Develops and publishes maintenance strategies for new semiconductor products, supports lab and field installations, troubleshoots hardware and field issues, and creates service procedures and technical documentation. Partners with manufacturing, engineering, quality, reliability, and service teams to resolve issues, support beta testing, manage parts stocking, and ensure successful product rollouts. The role requires project management, data analysis, hands-on troubleshooting, stakeholder communication, and 20% travel.

Lead product support and supportability engineering for aircraft concepts, ensuring logistics and sustainment requirements (R&M, PHM, DMSMS, provisioning) are integrated into design, proposals, verification, and validation while managing cost, schedule, and supplier performance.

Provide technical oversight of product support and supportability engineering for aircraft concepts. Ensure design-for-supportability, logistics, and lifecycle products meet SOW, cost, schedule and quality. Coordinate requirements, hardware/software design, verification/validation, and lead teams/suppliers. Manage reliability, maintainability, prognostics, modeling & simulation, provisioning, obsolescence, supply support, and proposal/capture activities while supporting customer relationships.

Supports critical web applications across production and lower environments, troubleshooting deployments, incidents, infrastructure, operating systems, load balancers, and application stability issues. Performs maintenance, monitoring, root-cause analysis, upgrades, technical documentation, metrics reporting, and service improvement. Collaborates with developers, vendors, stakeholders, and reliability teams while improving software delivery pipelines and ensuring availability, performance, security, and maintainability.

Supports production cloud environments with a primary focus on AWS, including EKS, Kubernetes, networking, IAM, monitoring, incident management, change management, and root-cause analysis. Uses Terraform or CloudFormation and Python, Bash, or AWS CLI for automation and troubleshooting. Requires exposure to GCP and Azure, database knowledge, strong communication, and participation in a weekend shift once every three months. AI automation and Oracle Cloud experience are preferred.

Lead technical oversight of product support and supportability engineering for aircraft programs. Ensure design for supportability, reliability, maintainability, prognostics, and logistics via requirements development, verification/validation, modeling & simulation, and supplier coordination. Support proposals/capture, manage cost/schedule/quality objectives, and collaborate across teams. Travel up to 25%.

Lead and oversee product support engineering for aircraft programs, ensuring supportability, reliability, maintainability, testability, and logistics elements across design, verification, and sustainment. Coordinate requirements, proposals, suppliers, and cross-functional teams to meet cost, schedule, and quality objectives while supporting SAP clearance needs and customer engagement.

Leads 24x7 platform support operations, mentoring engineers and overseeing availability, incident response, observability, root-cause analysis, change control, security, and continuous improvement. Maintains Kubernetes and virtual-machine environments, Argo CD GitOps delivery, CI/CD pipelines, Terraform and SaltStack automation, monitoring, and deployment processes. Collaborates with product, development, and DevOps teams while performing hands-on platform engineering, production releases, troubleshooting, and responsible AI-assisted automation.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.