Top Support Engineer Jobs

The role encompasses developing cloud solutions, providing customer support, troubleshooting, and creating documentation, balancing development with customer assistance.

Provide advanced Tier 2 support for hardware, software, networking, VoIP and cloud services. Troubleshoot escalated issues, administer Microsoft environments (Windows Server, AD, Office 365, Exchange Online), configure network devices, collaborate with vendors, document solutions, respond to alerts/incidents, perform onsite installations and MACs, participate in after-hours emergency rotations, and drive cases to resolution with strong client communication.

Oversee and maintain network and infrastructure operations, respond to alerts and incidents, coordinate repairs and remote activities, provide data center support, document shift activities, produce incident notifications for government representatives, and review root cause analyses for performance and incident correlation.

Work with business and IT to gather requirements, design technical solutions, develop and test code, and support build/deployment. Write complex SQL to extract data and create Google dashboards, and develop JavaScript code. Java, Salesforce, and other Google tools experience are advantageous. Must pass background and drug screening.

Support release engineering by writing Linux shell scripts and Python, debugging and troubleshooting component build issues, and performing box bring-up using built modules.

Provide escalated remote and on-site technical support resolving advanced hardware, software, network, server, and virtualization issues. Train customers, develop support procedures and documentation, collaborate with the team, and deliver outstanding customer service for Fire and EMS agency clients.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Provide 24x7 datacenter support including provisioning, racking, migration and decommissioning of hardware; administer Windows Server and Active Directory; support SAN, storage, backup libraries; troubleshoot hardware, OS, and networking; use iLO/DRAC and KVM/KVMoIP for remote access; perform status reporting and customer communications in complex environments.

Provide application support, installation, configuration, maintenance and troubleshooting for IVR/voice portal, CTI routing, and call recording systems (Avaya/Genesys).

Provide L3 production support for Teradata and Hadoop ecosystems, optimize Teradata performance, manage complex data loads, troubleshoot ETL and Hadoop jobs (Hive/SparkSQL), and follow ITIL ticketing processes.

Provide L3 production support for Teradata and Hadoop ecosystems, optimize Teradata performance, manage complex data loading, develop and maintain Hadoop-based ETL workflows using Hive/SparkSQL and related tools, and follow ITIL processes and ticketing systems.

Provide L3 production support and maintenance for Teradata and Hadoop ecosystems. Troubleshoot complex PL/SQL queries and Teradata data loads, perform performance tuning, and manage ETL and large-scale distributed data processing using Hive, SparkSQL, MapReduce, HDFS and related Hadoop tools.

Provide L3 production support for Teradata and Hadoop ecosystems, perform Teradata performance tuning, manage complex data loads, develop and optimize ETL and distributed data processing using Hive, SparkSQL, MapReduce, HDFS, and related tools, and use ticketing systems and ITIL processes.

Design, develop, test, deploy and support Microsoft Unified Communications solutions. Create high-level design artifacts, deliver code for modules, lead validation and SIP/PSTN testing, and support implementation, transition and warranty activities in a global delivery environment.

Provide testing and support for Microsoft Unified Communications solutions, perform end-to-end SIP testing including PSTN interworking, handle deployment, integration, and support tasks, participate in SDLC and project lifecycle activities, conduct design and architecture reviews, and collaborate within a global delivery environment. Python scripting skills are a plus.

Work with stakeholders across the SDLC to define architecture and design, deliver code, lead validation and testing (including SIP/PSTN), support deployments, integrations, and post-implementation warranty in a Unified Communications domain.

Design, deploy, integrate, test and support Microsoft Unified Communications solutions. Perform SIP testing including PSTN interworking, participate in SDLC and project lifecycle activities, conduct design and architecture reviews, collaborate with global delivery teams, and provide deployment/integration/support. Python scripting experience is a plus.

Design, test and support Microsoft-based Unified Communications solutions with focus on SIP testing and PSTN interworking. Perform deployment, integration, SDLC and project lifecycle activities, participate in design and architecture reviews, and collaborate in a global delivery, multi-stakeholder environment.

Provide cloud platform support leveraging AWS, Linux, and Cloud Foundry. Candidate must have extensive IT experience (7+ years) and relevant platform-specific experience to troubleshoot, maintain, and support cloud environments.

Provide cloud platform support and troubleshooting with emphasis on AWS, Linux, and Cloud Foundry. Role requires extensive IT experience and relevant degree or equivalent.

Provide technical support for network analytics and discovery software: troubleshoot SQL, Unix, scripting, virtualization, and network/protocol issues; recreate problems, document workarounds, and coordinate with Development, QA, Sales, and Customer Service Engineers to resolve product issues.

The IT Support Engineer provides technical support, troubleshoots hardware and software issues, manages devices, oversees network security, and ensures compliance with security standards.

Provide 24/7 engineering support for SMPTE-2110 IP broadcast mobile units, studios and systems. Troubleshoot IP video and network issues, configure equipment and router layouts, integrate third-party gear, support on-site shows and events, gather and analyze data for bug reports, liaise with vendors, and train engineers on IP video best practices.

Provide onsite day-to-day IT support for laptops, desktops, mobile devices, printers, and AV. Configure new-hire equipment and accounts, troubleshoot hardware/software/network issues, maintain inventory and perform routine security/connectivity checks, document processes, and coordinate with vendors for office infrastructure and networking support.

The Senior Customer Support Engineer works with various teams to support customers in deploying TrellisWare products, ensuring effective communication, and leading technical support during product trials and testing phases.