Top Support Engineer Jobs

Design, maintain, and troubleshoot Workday integrations across Financials, HCM, Payroll, Planning, and related systems. Build integrations using Workday Studio, Orchestrate, connectors, APIs, SFTP, XML, and transformation technologies. Resolve production incidents, validate data and reports, support security and business processes, and improve reliability and monitoring. Coordinate migrations, testing, releases, deployments, documentation, and ITIL/ITSM processes while partnering with business, technical, vendor, and implementation teams.

Provides technical oversight for aircraft product support and supportability engineering across the lifecycle. Analyzes design alternatives, coordinates requirements, design, verification, and validation, and supports reliability, maintainability, logistics, modeling, provisioning, and fleet operations. Leads internal and external teams while managing cost, schedule, quality, proposals, and capture activities. Requires onsite work in California, active Secret clearance, SAP eligibility, and travel up to 25%.

Provides technical oversight for aircraft product support and supportability engineering across the lifecycle. Responsibilities include evaluating design alternatives, coordinating requirements, design, verification, and validation, and managing logistics disciplines such as reliability, maintainability, modeling, provisioning, spares, repairs, and fleet support. The role also supports proposals, leads teammates and suppliers, and ensures cost, schedule, quality, and performance objectives are met.

Leads reliability, resilience, and production support for mission-critical financial-market applications. Responsibilities include major incident management, automation, observability, service-level monitoring, production readiness, release management, disaster recovery, risk and compliance controls, and operational improvement. The role partners with engineering, infrastructure, cloud, cybersecurity, and operations teams while mentoring engineers and advising during critical production events.

Develops and leads systems engineering for advanced Electronic Support Measures and electronic warfare systems. Responsibilities include requirements management, system architecture, threat analysis, modeling and simulation, trade studies, algorithm development, DSP, RF and receiver design, integration and testing, technical risk management, and technical team leadership. The role is fully onsite in Nashua or Manchester, New Hampshire, or Lexington, Massachusetts, and requires an active Secret clearance with eligibility for Top Secret.

Develops and supports advanced Electronic Support Measures and electromagnetic warfare systems. Responsibilities include managing system requirements, modeling and simulation, system design, threat detection algorithms, technical risk management, trade studies, and system-level integration and testing. The role works across the full systems engineering lifecycle and requires collaboration with multidisciplinary teams supporting defense and aerospace customers.

Provides application support, troubleshooting, bug fixes, and enhancements using Java and SQL. Delivers L1/L2 IT support for workplace hardware, operating systems, connectivity, and users. Manages accounts, permissions, onboarding, offboarding, equipment inventory, system administration, and technical documentation. The role also supports application testing, debugging, escalation coordination, and ongoing system improvements.

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, convert recurring problems into reusable workflows, experiment with Generative AI, and share engineering practices across Technical Support. Requires strong programming, REST API, cloud, distributed systems, troubleshooting, and customer communication skills.

Provides senior Level 2 and Level 3 support for critical business applications. Leads incident response, root-cause analysis, problem management, application monitoring, release support, production readiness, and continuous service improvement. Collaborates with development, infrastructure, security, database, business, and vendor teams; develops automation and documentation; mentors support engineers; and participates in on-call support for business-critical incidents.

Leads software engineering initiatives focused on application reliability, stability, support, and operational improvement. Designs and develops scalable systems, troubleshoots complex technical issues, analyzes data, and builds monitoring and reporting solutions. Applies AI-assisted development and agentic AI to automate incident detection, remediation, root-cause analysis, alerting, runbooks, and observability. Works with Java or Python, Kubernetes, AWS, monitoring platforms, Splunk, ticketing systems, CI/CD, and agile practices while mentoring engineers and promoting secure, responsible AI adoption.

Lead operations for IBM MQ environments to ensure availability, resilience, and performance. Drive incident response, disaster recovery, observability, automation, runbooks, and post-incident learning. Provide guidance to application teams, reduce operational toil through scripting and automation, and participate in a 24x7 follow-the-sun support model.

Develop and support full-stack applications across web, iOS, Android, and Linux platforms. Build real-time mapping and image-processing solutions, implement front-end components, REST back-end services, and database schemas, and maintain third-party dependencies. Collaborate with product and engineering teams in an Agile environment to deliver reliable software milestones. The role also provides technical support for field applications and requires occasional travel to field offices and testing areas.

Manages customer technical cases from triage through resolution, using AI-assisted diagnostics, SQL, logs, scripting, and troubleshooting across Snowflake and cloud environments. Communicates with customers, owns incidents, documents solutions, reports bugs, collaborates with Engineering and Product, and improves knowledge bases and support workflows. Provides coverage through weekend, holiday, and on-call rotations while troubleshooting MLOps pipelines, model performance, APIs, and infrastructure.

Provides technical customer support for enterprise low-code workflow applications. Manages tickets from intake through resolution, troubleshoots application, server, integration, and legacy-system issues, analyzes logs and SQL, supports Windows and Linux environments, communicates incidents clearly, maintains technical documentation, and improves support workflows using BizFlow M automation.

Provides B2B technical support for ExtraHop networking and cybersecurity products. Troubleshoots hardware, firmware, network infrastructure, virtualization, integrations, and complex architectural incidents; analyzes data, manages tickets, documents solutions, and escalates issues when needed. The role communicates directly with customers across phone, ticketing, and video channels while collaborating with cross-functional teams. It requires networking expertise, strong troubleshooting and documentation skills, reliable attendance, and a willingness to work flexible shifts and attend limited in-office meetings and training.

Provide infrastructure support across server, network, operating system, database, monitoring, backup, recovery, deployment, patching, and compliance environments. Responsibilities include configuration management, outage resolution, software upgrades, Linux and Windows administration, MySQL DBA support, disaster recovery exercises, security compliance, documentation, and coordination with development teams, government stakeholders, and subcontractors.

Provides in-office and executive IT support across macOS devices, SaaS applications, networking, AV systems, Zoom Rooms, and collaboration tools. Responsibilities include user provisioning, onboarding and offboarding, hardware and software troubleshooting, access management, ticket resolution, endpoint compliance, workflow automation, documentation, and support for executive meetings and communications. The role operates in a HIPAA-, SOC 2-, and HITRUST-regulated environment and requires occasional U.S. travel.

Provides pre-sales demonstrations, evaluations, benchmarks, and test application development for electronic testing equipment. Delivers post-sales phone support, installations, maintenance, troubleshooting, repairs, upgrades, and customer training. Develops circuit board test projects, supports product enhancements, collaborates with engineering and software teams, writes technical documentation, and travels extensively, including more than 50% travel.

Provides B2B technical support for network security products, troubleshooting hardware, firmware, networking, virtualization, integrations, and complex customer incidents. Handles initial tickets, escalates issues, documents solutions, supports appliance replacements, and communicates with customers through phone, ticketing, and video channels. Collaborates with senior engineers and cross-functional teams while developing expertise in networking infrastructure, cybersecurity, and support processes.

Provides advanced technical support for Rockwell Automation industrial control products, troubleshooting equipment and software issues escalated by field and product support teams. The role supports customer inquiries across multiple product families, communicates issues to engineering teams, manages customer expectations, documents resolutions, and develops technical notes, guides, and videos. The position is hybrid in Milwaukee, Wisconsin, with occasional evening and weekend support as needed.

Provides Tier 2 production support for critical enterprise applications, including monitoring, troubleshooting, incident resolution, service restoration, and performance improvement. Diagnoses application, integration, middleware, batch, and distributed-system failures using observability data. Collaborates with operations, engineering, infrastructure, and vendors during incidents, defines technical standards, supports SDLC practices, manages operational workflows, and improves reliability, resilience, and compliance. The role requires frequent in-office work in San Antonio, Texas.

Provides Level 3 production support for enterprise mainframe and distributed data platforms. Troubleshoots complex issues, performs root cause analysis, validates data integrity, and supports COBOL, JCL, DB2, Oracle, SQL, APIs, batch processing, and backend services. Partners with development, infrastructure, and database teams to maintain reliable business-critical systems.

Diagnose and resolve complex customer product and integration issues, including Sev 1 and Sev 2 incidents. Own issues through resolution within SLAs, perform root cause analysis, coordinate with engineering and site reliability teams, provide on-call support, document solutions, and share customer feedback to improve the product. The role requires strong troubleshooting, communication, technical expertise, and customer focus.

Provides first-level technical support, monitoring, incident management, troubleshooting, and fault resolution for OTT platforms including Astro Go and Sooka. Manages live events, promotions, app configurations, content performance, tickets, escalations, reports, inventory, documentation, system upgrades, vendor coordination, and project implementation. The role also supports application optimization and internal custom system development while working 12-hour shifts, including weekends.

Provide frontline and Level 2 technical support for end users across hardware, software, mobile devices and Microsoft 365 tools. Troubleshoot escalations, administer devices (Windows/macOS/Apple/Android), support Teams/SharePoint, assist onboarding/offboarding, improve processes and maintain knowledge base to ensure strong user experience.