Top Support Engineer Jobs
As a Lead Operations Support Engineer at BCC, you will support developers and operations, leading a team to transition legacy software to a modern DevOps platform using GitLab and Kubernetes. Responsibilities include troubleshooting micro-service issues, guiding developers, creating documentation, compiling postmortems, training new hires, and providing on-call support.
As a Support Engineer at Retool, you will assist Enterprise users in troubleshooting and resolving issues, collaborate with engineering teams, and advocate for customers’ needs. You will also guide users on best practices and contribute to a culture of continuous improvement in technical support processes.
The Network Support Engineer at IP Fabric will resolve L2+ support issues, engage with customer networks, perform troubleshooting, and contribute to support strategies. This role involves communication with customers, collaborating with engineering, and participating in platform testing while also having future prospects for a Support Team Lead position.
The Trading Application Support Engineer provides technical support for the trading platform and integrations, works closely with business users to understand and analyze requirements, maintains SDLC standards, and contributes to training and compliance testing while collaborating in a fast-paced environment.
The Senior Support Engineer provides day-to-day support for client networks, servers, and infrastructure. They maintain IT systems both onsite and remotely, troubleshoot issues, and implement IT projects such as virtualization and cloud services, ensuring excellent customer service and responsiveness to client needs.
As a Support Engineer, you will troubleshoot and resolve client software and hardware issues, manage critical incidents, and communicate effectively with clients to ensure satisfaction and system functionality. You will utilize your IT Generalist skills and advanced technical knowledge in various environments to support clients effectively.
As a Support Engineer for REST APIs, you will test and provide level 1 and 2 support for PUMA's data service applications. You will monitor REST APIs and Azure functions, troubleshoot technical issues, and assist external vendors. Collaboration with REST API developers on operational guides and deployment plans is essential.
As a Support Engineer, you will test and provide level 1 + 2 support for PUMA's data service applications, collaborate with REST API developers, monitor API performance, troubleshoot technical issues, and create operational documentation. You'll also manage service desk tickets to improve service reliability.
The Product Support Engineer leads customer support for instrument hardware and software issues, providing Tier 2 support globally. They work with customers and internal teams to diagnose issues, track performance metrics, create support documentation, and ensure timely resolutions to uphold customer satisfaction.
As a Support Engineer at Mixpanel, you will assist users in overcoming technical challenges, utilizing our analytics platform, and enhancing their understanding of product features. Responsibilities include responding to customer inquiries, investigating bugs, documenting feature requests, and collaborating with the product and engineering teams to improve user experience.
The Support Engineer for WordPress VIP role involves providing exceptional technical support to clients, including debugging and problem-solving for high-traffic WordPress sites. Responsibilities include maintaining documentation, facilitating customer interactions, and helping colleagues improve platform services.
As a Support Engineer for WordPress VIP, you will provide high-quality technical support, maintain customer satisfaction, solve complex issues with WordPress sites, and document processes. Collaboration with team members and communication with clients will be key responsibilities, alongside the use of debugging and development skills to enhance platform offerings.
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the m...
As a DevOps Support Engineer, you will support AWS customers by responding to alerts, troubleshooting incidents, and engaging with clients through service desks. You will maintain and build AWS environments, set up CI/CD pipelines, and develop multi-tiered architectures, using automation and Infrastructure as Code tools.
The Support Engineer will provide technical assistance to customers and internal teams, troubleshoot issues using HTML, CSS, and SQL, maintain high customer satisfaction, and work with various software platforms. This role requires excellent communication and a passion for helping others succeed, with potential non-standard work hours.
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As a Technical Support Engineer at Pax8, you'll manage daily technical support cases for partners, resolve routine issues, and escalate cases as needed. You'll also maintain knowledge on relevant products and collaborate with vendors to ensure support efficiency.
As a Technical Support Engineer, you will partner with customers to understand their technical needs, drive service level agreements through tracking and resolving cases, participate in escalations, onboard new accounts, and conduct internal training to enhance team knowledge.
As a Field Technical Support Engineer II at Markforged, you will provide exceptional technical support, develop product knowledge, troubleshoot issues, create documentation, conduct training, and perform on-site maintenance and repairs while ensuring a positive customer experience.
As a Senior Technical Support Engineer at Palo Alto Networks, you will handle complex post-sales technical support for customers, including troubleshooting and configuring technical issues, managing support cases, and conducting root cause analysis. You will work in a fast-paced environment, collaborating with teams to improve products and enhance cybersecurity.
As a Senior Technical Support Engineer, you will address complex post-sales concerns for customers, providing technical support and troubleshooting assistance. You'll engage in technical discussions, manage support cases, and diagnose technical issues through fault isolation and root cause analysis while collaborating with multi-functional teams.
As a Senior Technical Support Engineer, you will address complex post-sales customer concerns, providing technical support and troubleshooting. You will analyze data, diagnose issues, collaborate with teams, and ensure timely resolution of support cases to enhance customer experience.
The Sr Technical Support Engineer will provide exceptional post-sales technical support for the Cortex XSOAR platform, managing support cases, conducting root cause analysis, and collaborating with various teams to ensure customer satisfaction and improve product operability.
Provide technical support to customers and partners, manage support cases, and deliver configurations and troubleshooting guidance. Analyze technical issues, publish support documentation, and offer 24x7 on-call support as needed.
As a Sr. Technical Support Engineer, you will provide technical support to customers, manage support cases, perform fault isolation and root cause analysis, and create documentation for technical issues. You will communicate effectively with both technical and non-technical stakeholders and provide on-call support as needed.
Provide front line technical support for industrial automation used in clinical assays, triaging automation failures and collaborating with teams to resolve issues. Develop documentation, conduct experiments, and enhance customer support. Focus on customer service and continuous improvement processes while transferring new hardware between labs.
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