Top Support Engineer Jobs

Provide Tier 3 technical support for a cloud-based case management system, resolving complex issues while collaborating with engineering teams to improve system performance.

Provide technical support for enterprise customers using Unframe's AI solutions: investigate and resolve issues from triage to resolution, analyze logs and system behavior, use AI tools in investigations, document findings and playbooks, and relay product feedback to Product and Engineering.

Provide end-to-end technical support for client environments with focus on Microsoft 365, Entra ID/Azure AD, Windows Server, Active Directory, networking and VPNs. Troubleshoot, resolve, document issues, engage clients professionally, identify automation opportunities, and escalate when appropriate.

The Automation Support Engineer provides technical support and training for automation products, assisting customers and collaborating with sales teams, while performing troubleshooting and installation services.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

The Process Support Engineer provides customer support, develops semiconductor processes, performs data analysis, troubleshoots complex issues, and communicates with stakeholders.

As a Process Support Engineer, you'll guide products through their lifecycle, provide customer support, troubleshoot issues, analyze data, and develop manufacturing processes for semiconductor chips.

As a Process Support Engineer, you will support customers through installations, troubleshoot problems, and lead experiments to improve semiconductor processes.

The role involves triaging customer issues, reproducing bugs, reading logs, documenting solutions, maintaining public docs, escalating issues, and building internal tooling.

Provide product and system support to clients, triage support requests, monitor system health, and troubleshoot issues. Collaborate with engineering and product teams to enhance services and document findings.

The Associate Customer Support Engineer will provide installation, maintenance, and repair services for lab equipment, ensuring customer satisfaction and compliance with safety protocols.

As a Customer Support Engineer, you'll resolve technical issues, support customers, improve processes, monitor system performance, and collaborate with teams.

Manage technical support operations, oversee support cases, troubleshoot, improve customer experience, and lead team initiatives to enhance Salesforce platform performance.

As a Support Engineer, you will tackle complex network tickets, support customer networks remotely, and collaborate closely with the engineering team to enhance product offerings.

Provide CAD and PDM system support and administration (Creo, SolidWorks PDM), implement templates and workflows, integrate with PLM, troubleshoot, train engineers, and improve machine design processes.

Provide 1st/2nd line IT support across offices, warehouses and remote teams. Manage devices and user accounts, support Google Workspace and Microsoft 365, troubleshoot hardware/software/networking, support warehouse scanners/printers/handhelds, run onboarding/offboarding, work with vendors, maintain documentation, and contribute to IT projects and infrastructure improvements.

Provide applications and installation support for Murata CNC lathes and integrated loaders: develop machining processes, create/validate CNC programs, install and qualify tooling and peripherals, perform acceptance runoffs, troubleshoot Fanuc/PLC and loader programs, train customer operators, and travel extensively to customer sites for turnkey projects.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

The Help Desk Support Engineer provides technical support to end-users, resolves software issues, manages user access, and conducts training on IT management tools.

As a Process Support Engineer, you'll guide semiconductor products through their lifecycle, providing customer support, troubleshooting, and process optimization, while working closely with R&D teams.

Serve as Tier 2 escalation engineer resolving complex infrastructure issues across networking, servers, workstations, and cloud. Mentor Tier 1 technicians, create documentation, coordinate vendors, participate in projects and onsite installs, and support on-call rotation. Emphasizes advanced networking troubleshooting and client-facing communication.

Provide hands-on support for Cobas Liat analyzers, perform equipment qualification, maintenance, troubleshooting, and documentation in EDMS. Manage shipping/receiving, ensure GxP and lab safety compliance, and coordinate with internal teams in daily status meetings.

Provide hands-on IT/OT support for GxP manufacturing and quality systems, supporting Windows, macOS, Linux, MES/DCS/SCADA, networking, and peripherals. Troubleshoot incidents via ServiceNow, manage user accounts and access in compliance with GxP, document resolutions, coordinate with Automation and Global IT/OT teams, and participate in on-call and after-hours rotations to support 24x7 mission-critical operations.

Provide technical support and case management for customers' lab automation and robotics systems. Troubleshoot hardware, software, networking, and database issues; deploy integrations and code; collaborate with field engineers and cross-functional teams; train customers; manage up to 30 West Coast accounts; document issues and contribute to process improvements. Role includes remote, on-site, and customer site work with ~30% domestic travel.

Serve as primary customer contact for lab automation robotics, handling case management for software and hardware. Troubleshoot, debug and deploy integration code, collaborate with field service and software teams, document issues, run case review meetings, meet response and KPI targets, and improve customer systems and processes.