Top Support Engineer Jobs

Provides Level 3 production support for enterprise mainframe and distributed data platforms. Troubleshoots complex issues, performs root cause analysis, validates data integrity, and supports COBOL, JCL, DB2, Oracle, SQL, APIs, batch processing, and backend services. Partners with development, infrastructure, and database teams to maintain reliable business-critical systems.

Diagnose and resolve complex customer product and integration issues, including Sev 1 and Sev 2 incidents. Own issues through resolution within SLAs, perform root cause analysis, coordinate with engineering and site reliability teams, provide on-call support, document solutions, and share customer feedback to improve the product. The role requires strong troubleshooting, communication, technical expertise, and customer focus.

Provides first-level technical support, monitoring, incident management, troubleshooting, and fault resolution for OTT platforms including Astro Go and Sooka. Manages live events, promotions, app configurations, content performance, tickets, escalations, reports, inventory, documentation, system upgrades, vendor coordination, and project implementation. The role also supports application optimization and internal custom system development while working 12-hour shifts, including weekends.

Provide frontline and Level 2 technical support for end users across hardware, software, mobile devices and Microsoft 365 tools. Troubleshoot escalations, administer devices (Windows/macOS/Apple/Android), support Teams/SharePoint, assist onboarding/offboarding, improve processes and maintain knowledge base to ensure strong user experience.

Provide Level 2 and Level 3 technical support across endpoints, identity, connectivity, and enterprise applications. Administer Windows, macOS, iOS, and Android devices; support Microsoft 365, Intune, Entra ID, and Autopilot; diagnose root causes; provision and rebuild devices; automate recurring fixes with PowerShell; document solutions; and mentor support engineers. The role is permanently onsite in Chatswood with occasional travel to other Sydney locations.

Supports high-volume camera manufacturing by troubleshooting equipment and process issues, maintaining and qualifying automated assembly systems, improving yields, and supporting production launches. Responsibilities include calibration, preventive maintenance, root-cause investigations, data analysis, documentation, operator training, Lean initiatives, and audit compliance. The role requires hands-on electro-mechanical problem solving in office and clean-room environments while collaborating with engineering, operations, quality, and maintenance teams.

Provides enterprise desktop, endpoint, mobile device, account, Microsoft 365, telecommunications, and collaboration-platform support. Monitors and resolves helpdesk incidents, documents resolutions, manages access controls, escalates technical and security issues, supports onboarding and office changes, and maintains knowledge resources. Partners with engineering and business teams, supports audit activities, travels to other sites when needed, and uses AI tools to improve troubleshooting and documentation.

Troubleshoot complex software issues on customer sites, manage expectations and prioritize requests, validate customer scenarios, engage with product teams for readiness, develop and deliver software training, and mentor junior engineers.

Provides enterprise desktop, mobile, endpoint, Microsoft 365, telecommunications, and user-access support across Windows and macOS environments. Manages helpdesk incidents, Active Directory and Entra ID accounts, onboarding, device setup, escalations, documentation, security controls, and audit support. Partners with engineering and cybersecurity teams, supports senior users, contributes to knowledge sharing and continuous improvement, and uses AI tools for troubleshooting and documentation.

Provides white-glove technical support to executive leadership, troubleshooting hardware, software, network, identity, and audio-visual issues across Windows and Mac environments. Manages executive devices, applications, licenses, meetings, and technology roadmaps; supports office moves, data recovery, testing, and special projects. Maintains documentation, reports, and procedures while proactively preventing disruptions and communicating clearly with nontechnical stakeholders. The role is onsite Monday through Friday and requires extensive executive-support experience.

Supports SWIFT messaging applications, infrastructure, and services through development, deployment, configuration, monitoring, troubleshooting, and incident management. Designs technical solutions, automates processes, manages production changes, ensures security and compliance, and coordinates with technology teams, vendors, and business partners. Provides escalation support for complex production issues and participates in on-call rotations. Required expertise includes SWIFTNet, FIN, InterAct, FileAct, UNIX, MQ, networking, security, and distributed environments.

Supports sales engineers by developing HVAC equipment quotes, selecting equipment from plans and specifications, preparing submittals, pricing equipment and parts, coordinating technical and pricing information with vendors and internal teams, and managing multiple quote deadlines. Provides technical documentation, product information, and customer correspondence while developing the skills needed to advance into a Sales Engineer role.

Supports Sales Engineers by developing HVAC equipment quotes, selecting equipment from plans and specifications, preparing submittals, pricing equipment and parts, coordinating technical and vendor information, managing quote deadlines, and providing technical documentation and customer correspondence. The role combines technical knowledge, organization, and communication, with an opportunity to grow into a Sales Engineer position.

Provides day-to-day technical support for employee hardware and software systems. Diagnoses and resolves user issues, escalates complex problems, and delivers timely solutions. Assists with hardware and software evaluations and recommends IT infrastructure upgrades. Works independently within established standards, improves support processes, shares best practices, and may coordinate daily objectives for junior team members.

Provides technical support for TeamCity, diagnosing whether issues originate in the product, infrastructure, or integrations. Responsibilities include troubleshooting web servers, applications, databases, version control, build systems, containers, and cloud environments; developing workarounds; reporting bugs; escalating issues; documenting solutions using KCS principles; and sharing customer feedback with product teams.

Leads ground support equipment and tooling engineering projects for spacecraft, satellite, and solar product lines. Oversees technical design, integration, trade studies, estimates, supplier coordination, risk management, cost, schedule, and quality. Leads cross-functional teams, mentors engineers, communicates project status, manages Statements of Work, and serves as the bridge between Engineering and Program offices while driving innovation and continuous improvement.

Provides on-site and remote technical support for complex semiconductor capital equipment. Diagnoses, troubleshoots, repairs, and updates systems; coordinates with customers to reduce downtime; evaluates equipment and process safety issues; prepares service reports and customer quotes; supports installation engineers; and travels to customer facilities and trade shows.

Administer, maintain, monitor, and optimize VMware vSphere infrastructure supporting Navy systems. Responsibilities include managing ESXi hosts, vCenter, clusters, virtual machines, HA, DRS, vMotion, storage integration, patches, firmware, and virtual networking. The role troubleshoots compute, storage, and network issues, supports Windows and Linux workloads, maintains documentation, provides Tier 2/3 support, participates in on-call rotations and CPF exercises, and requires an active Secret clearance or higher.

Provide onsite technical support for managed-services clients by diagnosing and resolving Microsoft, Windows, networking, VPN, firewall, endpoint, peripheral, and user issues. Manage tickets, documentation, SLA response times, client follow-up, escalations, and local client visits. The role requires empathetic customer service, troubleshooting ability, independent learning, and collaboration across service teams.

Administer, maintain, and optimize VMware vSphere environments supporting Navy systems. Responsibilities include managing ESXi hosts, vCenter, clusters, virtual machines, storage integration, HA, DRS, vMotion, patches, firmware, performance, capacity, and troubleshooting across infrastructure layers. The role provides Tier 2/3 support, documentation, on-call participation, and collaboration with Windows and Linux administrators. Applicants need VMware administration experience, DoD 8570 IAT Level II certification, and an active Secret clearance or higher.

Support secure cloud-based Linux and HPC environments for external customers using silicon design platforms. Troubleshoot compute, storage, networking, identity, scheduler, performance, and licensing issues; maintain reliability and availability; automate monitoring, provisioning, and incident response with Python, shell scripting, Perl, and agentic AI. Manage ITAR/CUI compliance, participate in root cause analysis, and create operational and customer-facing documentation.

Provides Tier 2 and Tier 3 deskside support, including mass imaging, device deployment, asset management, lifecycle refreshes, equipment moves, and advanced troubleshooting. Supports Windows hardware, software, networks, applications, telecommunications, and enterprise access. Leads deployment pipelines, oversees IMAC procedures, meets SLAs, coaches team members, and collaborates with Tier 3 teams on complex issues.

Supports daily operation, maintenance, troubleshooting, testing, and reliability of semiconductor high-purity gas delivery systems. Performs mechanical and electrical repairs, gas purity analysis, installation commissioning, contractor coordination, emergency response, inventory management, documentation, audits, FMEAs, and safety compliance. Requires hands-on support of ASU, APSA, CDA, and compressor systems, with up to 30% nationwide travel.

Support and maintain secure DoD cloud infrastructure using AWS, Linux, Windows/AD, and scripting (Bash/Ansible/YAML). Harden systems to STIGs, deploy and optimize cloud components in a DevOps/Kubernetes environment, collaborate with stakeholders, and work variable shifts. TS/SCI clearance required.

Serve as a dedicated technical partner for Priority Support customers: provide hands-on Snowflake platform support, optimize query performance and cost, manage integrations and migrations, drive incident resolution and RCA, run release/readiness and DR drills, apply AI-assisted tooling, and coordinate cross-functional improvements to improve customer outcomes.