Top Support Engineer Jobs

Supports quantum network deployments after handoff by maintaining fiber and optical hardware, commissioning customer sites, characterizing performance, troubleshooting physical and logical faults, and documenting configurations. Consults with researchers and customers to design loss-budgeted fiber paths that meet distance, polarization, and timing requirements. The role requires hands-on work with optical test equipment, photon detectors, datacenter hardware, and networking concepts, along with customer communication, flexible hours, and approximately 25% travel.

Investigate and resolve platform and API issues using SQL, logs, error messages, and code. Own support cases from initial inquiry through resolution, communicate with customers and internal teams, escalate reproducible bugs, and maintain SLAs. Improve support processes through runbooks, documentation, triage enhancements, and recurring-issue analysis while supporting North American customers and partners.

Own and resolve customer technical support cases across FloQast’s accounting platform and integrations. Troubleshoot software issues, perform backend configurations, data transformations, migrations, and account-data updates. Use logs, session replay, developer tools, and internal systems to diagnose problems across L1–L3 cases. Build product expertise, document solutions, collaborate cross-functionally, support special projects, and contribute to product feedback and knowledge-base content.

Provides hands-on corporate IT support for executives, remote employees, field users, and support-center staff. Troubleshoots Windows, macOS, Microsoft 365, identity, connectivity, endpoint, collaboration, and hardware issues; manages device deployment, lifecycle, security, assets, and onboarding. Owns incidents through resolution, documents solutions, supports Teams Rooms, collaborates on IT projects, and improves recurring support processes. Requires occasional onsite, after-hours, travel, and equipment-handling work.

Provides onsite and remote deskside support to end users through troubleshooting, hardware installation and repair, incident resolution, documentation, escalation, and IT inventory management. Supports laptops, printers, mobile devices, Windows 11, Microsoft applications, networking, and remote support tools. The role requires onsite work, occasional travel, after-hours or weekend availability, and collaboration with other IT teams to resolve complex issues.

Provide onsite and remote deskside support for end users, troubleshoot hardware and software issues, install and maintain PCs and peripherals, document incidents in ITSM systems, manage IT hardware inventory, and escalate critical issues. The role requires Windows and Microsoft Office expertise, networking knowledge, customer service skills, occasional travel, onsite work, and after-hours availability.

Repairs, diagnoses, troubleshoots, modifies, and updates complex semiconductor capital equipment at customer sites and cleanroom facilities. The role minimizes equipment downtime, supports installations, manages parts inventory, prepares service reports and customer quotes, and provides technical assistance to customers and field service teams. Work is largely independent, with at least 50% of time spent at customer locations.

Provides senior Level 2 and Level 3 support for critical enterprise applications. Leads incident response, root-cause analysis, problem management, releases, monitoring, and service improvements. Collaborates with development, infrastructure, security, database, business, and vendor teams to maintain application reliability and service levels. Develops scripts and queries, documents operational procedures, supports testing and deployments, participates in on-call response, and mentors other support engineers.

Provides tier-3 support for complex security incidents, leads breach and vulnerability investigations, performs customer security audits, and advises on security improvements. The role mentors junior engineers, collaborates with product and engineering teams, develops incident-management and monitoring automation, and updates security policies and best practices. It also requires expertise in security tools, incident response, compliance standards, customer communication, and technical documentation.

Provides B2B technical support for network security appliances and related products. Responsibilities include troubleshooting customer issues, supporting hardware and firmware deployments, configuring networking and virtualization integrations, handling tickets, documenting solutions, escalating complex problems, and communicating with customers across phone, ticketing, and video channels. The role requires strong networking knowledge, customer service skills, and collaboration with senior engineers and cross-functional teams.

Provides second- and third-tier technical support for Gallagher Security software, hardware, networking, and access control solutions. Responds to customer and partner requests, troubleshoots issues, performs root-cause analysis, manages tickets through resolution, escalates complex problems, and maintains technical documentation. The role requires clear customer communication, accurate ticket management, collaboration with global support teams, and continuous learning across enterprise security technologies.

Supports manufacturing operations through process improvement, production planning, equipment optimization, quality assurance, cost reduction, new product introduction, documentation, training, problem solving, safety compliance, supplier coordination, and project management. Collaborates with engineering, production, quality, supply chain, and suppliers to improve efficiency, reliability, manufacturability, and product quality. Applies lean manufacturing, Six Sigma, automation, and robotics principles in a split office and production environment.

Provides on-site support for a government-off-the-shelf solution at NASIC, including user training, account administration, requirements gathering, reporting, software testing, deployments, data imports, system administration, and stakeholder engagement. The role supports customer sites across the National Capital Region, advises on SOPs and TTPs, and ensures Parsons solutions align with mission needs. Active Top Secret/SCI clearance and Security+ certification are required.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Design, maintain, and troubleshoot Workday integrations across Financials, HCM, Payroll, Planning, and related systems. Build integrations using Workday Studio, Orchestrate, connectors, APIs, SFTP, XML, and transformation technologies. Resolve production incidents, validate data and reports, support security and business processes, and improve reliability and monitoring. Coordinate migrations, testing, releases, deployments, documentation, and ITIL/ITSM processes while partnering with business, technical, vendor, and implementation teams.

Provides technical oversight for aircraft product support and supportability engineering across the lifecycle. Analyzes design alternatives, coordinates requirements, design, verification, and validation, and supports reliability, maintainability, logistics, modeling, provisioning, and fleet operations. Leads internal and external teams while managing cost, schedule, quality, proposals, and capture activities. Requires onsite work in California, active Secret clearance, SAP eligibility, and travel up to 25%.

Provides technical oversight for aircraft product support and supportability engineering across the lifecycle. Responsibilities include evaluating design alternatives, coordinating requirements, design, verification, and validation, and managing logistics disciplines such as reliability, maintainability, modeling, provisioning, spares, repairs, and fleet support. The role also supports proposals, leads teammates and suppliers, and ensures cost, schedule, quality, and performance objectives are met.

Provides advanced Tier 2 and Tier 3 managed-services support across endpoints, servers, networks, virtualization, cloud, Microsoft 365, backups, and VoIP. Diagnoses complex incidents, performs root-cause analysis, maintains infrastructure, documents resolutions, meets SLAs, and participates in on-call coverage. The role escalates critical issues, mentors junior engineers, improves support processes, communicates clearly with customers, and occasionally dispatches to client sites for physical troubleshooting.

Leads reliability, resilience, and production support for mission-critical financial-market applications. Responsibilities include major incident management, automation, observability, service-level monitoring, production readiness, release management, disaster recovery, risk and compliance controls, and operational improvement. The role partners with engineering, infrastructure, cloud, cybersecurity, and operations teams while mentoring engineers and advising during critical production events.

Develops and leads systems engineering for advanced Electronic Support Measures and electronic warfare systems. Responsibilities include requirements management, system architecture, threat analysis, modeling and simulation, trade studies, algorithm development, DSP, RF and receiver design, integration and testing, technical risk management, and technical team leadership. The role is fully onsite in Nashua or Manchester, New Hampshire, or Lexington, Massachusetts, and requires an active Secret clearance with eligibility for Top Secret.

Develops and supports advanced Electronic Support Measures and electromagnetic warfare systems. Responsibilities include managing system requirements, modeling and simulation, system design, threat detection algorithms, technical risk management, trade studies, and system-level integration and testing. The role works across the full systems engineering lifecycle and requires collaboration with multidisciplinary teams supporting defense and aerospace customers.

Provides application support, troubleshooting, bug fixes, and enhancements using Java and SQL. Delivers L1/L2 IT support for workplace hardware, operating systems, connectivity, and users. Manages accounts, permissions, onboarding, offboarding, equipment inventory, system administration, and technical documentation. The role also supports application testing, debugging, escalation coordination, and ongoing system improvements.

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, convert recurring problems into reusable workflows, experiment with Generative AI, and share engineering practices across Technical Support. Requires strong programming, REST API, cloud, distributed systems, troubleshooting, and customer communication skills.

Provides senior Level 2 and Level 3 support for critical business applications. Leads incident response, root-cause analysis, problem management, application monitoring, release support, production readiness, and continuous service improvement. Collaborates with development, infrastructure, security, database, business, and vendor teams; develops automation and documentation; mentors support engineers; and participates in on-call support for business-critical incidents.

Leads software engineering initiatives focused on application reliability, stability, support, and operational improvement. Designs and develops scalable systems, troubleshoots complex technical issues, analyzes data, and builds monitoring and reporting solutions. Applies AI-assisted development and agentic AI to automate incident detection, remediation, root-cause analysis, alerting, runbooks, and observability. Works with Java or Python, Kubernetes, AWS, monitoring platforms, Splunk, ticketing systems, CI/CD, and agile practices while mentoring engineers and promoting secure, responsible AI adoption.