Top Support Engineer Jobs

The Application Support Engineer is responsible for providing technical support, resolving software incidents, implementing and maintaining enterprise applications, and collaborating with cross-functional teams to enhance service delivery. Duties include system integration, troubleshooting issues, documenting processes, and conducting training.

The Level 2 IT Desktop Support Engineer will manage IT service requests through Ivanti Neurons, assist users with hardware and software issues, perform basic network troubleshooting, and handle user management tasks in a fast-paced financial services environment. Responsibilities also include assisting in larger projects and maintaining professionalism during user interactions.

As an Application Support Engineer, you'll provide first-level customer support, troubleshoot production issues, build relationships with users, and ensure service levels are maintained. You will track requests through JIRA and adhere to agile methodologies while developing documentation and resolving software incidents.

Providing technical support for Elastic's search, observability, and security solutions, maintaining customer relationships, continuous process improvement, and collaboration with multi-cultural teams.

The Senior Desktop Support Engineer is responsible for diagnosing and resolving complex technical issues in a Windows environment, providing both remote and on-site support to users, administering desktop configurations, creating knowledge base documentation, mentoring lower-tier support teams, and participating in IT projects.

As a Sr Technical Support Engineer at AspenTech, you will provide ongoing support for complex OT systems, ensuring reliability and optimal performance for customers. Responsibilities include troubleshooting technical issues, providing mentoring to junior staff, and maintaining excellent customer relationships through effective communication and support.

As a Technical Support Engineer at Sigma Computing, you will assist customers with diagnosing and resolving complex technical issues while collaborating with cross-functional teams to enhance service performance. You'll also work on automating processes and improving issue resolution strategies.

The Technical Support Engineer at Sigma Computing will assist customers with diagnosing and resolving complex technical issues related to data analytics. The role involves collaboration with different teams, developing tools for issue diagnosis, performing on-call duties, and participating in projects to improve automation. Excellent communication skills and a strong desire to support enterprise products are essential.

As a Sr. Support Engineer, you will escalate and resolve complex technical support issues while collaborating with various teams to enhance customer support experience. Additionally, you will provide advanced support for Azure platform, recommend best practices, and communicate effectively with both technical and leadership teams.

Armis is hiring a Tier 2 Technical Support Engineer to provide second level support to US-based customers and resolve technical issues related to cybersecurity. This role involves troubleshooting customer cases, supporting product usage, and collaborating with cross-functional teams for customer success.

The Mainframe Technical Support Engineer provides omni-channel support to ensure customer satisfaction by utilizing problem-solving skills, technical knowledge, and superior customer service. Responsibilities include managing customer inquiries, creating solutions, participating in internal projects, and promoting product adoption through strategic partnerships.

As a Tier 3 Support Engineer, you will provide advanced technical support, manage escalations, troubleshoot complex customer issues, and ensure customer satisfaction goals are met. You will collaborate with engineering teams, handle root cause analysis, and provide consultation on best practices.

The Senior Technical Support Engineer provides technical guidance to customers via various communication channels, troubleshooting issues, educating end-users, and documenting solutions for escalated problems while mastering new products.

As a Support Engineer 3, you will deliver timely incident resolutions, manage escalations, and implement proactive support strategies. You will collaborate with Technical Account Managers and participate in knowledge-sharing meetings to ensure effective problem resolution for customers.

As a Technical Support Engineer, you will resolve customer inquiries, troubleshoot and analyze support tickets, collaborate with data teams, and contribute to the knowledge base while mentoring new team members.

As a Linux Desktop Support Engineer, you'll provide exceptional technical support for Canonical's Desktop and Server tech stack, ensuring customer satisfaction by resolving issues efficiently, contributing to knowledge bases, and maintaining communication with both colleagues and customers.

The Technical Support Engineer III is responsible for providing on-site IT support to internal and external users, managing IT projects, troubleshooting advanced system and network issues, and collaborating with Corporate IT. The role also involves performing maintenance on servers and network devices while ensuring excellent guest service during live events.