Top Support Engineer Jobs

Author and QA AI-driven automations for healthcare workflows, execute high-volume repetitive automation tasks accurately, maintain technical/process documentation, support application operations, and collaborate with product, engineering, and QA teams using GitHub, Slack, and JIRA during a fast-paced 3-month contract.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Lead application support and SRE efforts for risk-management systems across mainframe, distributed, and cloud platforms. Own incident and major-incident resolution, post-incident reviews, change and release activities, disaster recovery, runbooks, automation, alert rationalization, and cross-team collaboration to improve reliability and reduce operational toil.

Drive reliability, scalability, and performance for mission-critical applications using SRE principles. Implement monitoring, SLIs/SLOs, automation, and fault-tolerance strategies. Lead incident response, RCA, and embed reliability practices into the SDLC while collaborating across development, infrastructure, network, and security teams.

Provide hands-on production support for mainframe and distributed applications: monitor systems, resolve incidents, perform root cause analysis, support batch/job scheduling and DR procedures, maintain runbooks, and improve application reliability and supportability.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Maintain and administer company computer networks, hardware, software, and security. Configure, monitor, and troubleshoot network devices (WAPs, firewalls, routers, switches, controllers), perform disaster recovery, protect systems from attacks, produce network documentation and diagrams, support users, and recommend hardware/software solutions.

Maintain and administer company computer networks and related systems. Install, configure, monitor, and troubleshoot network hardware and software (WAPs, firewalls, routers, switches, controllers). Perform disaster recovery, protect data and systems, monitor performance, support users, create network documentation, and recommend hardware/software selections.

Maintain and administer company LAN/WAN and related systems. Install, configure, and troubleshoot network devices (firewalls, routers, switches, wireless controllers). Monitor performance, manage virus protection and email apps, perform disaster recovery, replace faulty hardware, and support users with diagnostics and documentation.

Design, build, and lead electrical ground support test systems (power, DAQ, communications) for aerospace vehicles. Define requirements, create detailed designs, write control/test software, conduct Verification & Validation, troubleshoot complex test setups, and document results. Collaborate across multidisciplinary teams and support full test campaigns while ensuring safe electrical interfaces and integration with vehicle systems.

Provide technical support to enterprise customers for Claroty CPS protection platform—troubleshoot complex networking and Linux issues across SaaS and on‑prem environments, reproduce and resolve high‑impact cases, collaborate with R&D/Product/Customer Success, escalate when needed, and maintain proactive customer relationships and reporting.

Provide first-line IT support and device provisioning for DeepL employees in Austin and globally; manage hardware, AV, connectivity, onboarding/offboarding, vendor relationships, IT asset inventory, and IT security compliance while collaborating with global IT and office teams to improve services and meet SLAs.

Provide end-user IT support and lifecycle management for employees, troubleshoot desktops/laptops/mobile devices and printers, maintain collaboration tools, implement proactive monitoring and self-service, support security/compliance activities, contribute to IT projects and office hardware/setup, and recommend enterprise user-facing solutions.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Provide advanced desktop, hardware, and web application support across Windows and MacOS. Manage multiple ticket queues, perform remote troubleshooting, create training and knowledge-base content, identify system issues, collaborate on technical projects, and cover peak support periods.

Lead product development and support for fall protection softgoods (harnesses and lanyards). Provide technical leadership, design control, change management, testing and specification development, customer technical support, documentation, and continuous improvement using project management and statistical methods. Collaborate globally with multidisciplinary teams and suppliers to drive product and quality improvements and regulatory compliance.

Support biopharmaceutical manufacturing by leading root-cause investigations, performing data analysis and SPC, and driving corrective actions. Serve as SME for production, purification, formulation, and analytical methods (UPLC, ELISA, PCR), present findings, and collaborate with Manufacturing, QA/QC, and Process Sciences to implement process improvements.

Provide first-line IT support for ~60 global users, maintain and deploy end-user devices across Windows, macOS and Linux, assist with cloud and endpoint services (Windows 365, Azure), handle account administration, monitor infrastructure, maintain documentation, and support onboarding/offboarding and process improvements.

Support and maintain the bank's SAS Viya 3.5 AML platform: investigate incidents, perform root cause analysis, apply ITIL practices, write complex SQL, troubleshoot ETL pipelines, manage Linux VMs and PostgreSQL on Azure, oversee releases and disaster recovery tests, and collaborate with stakeholders while communicating technical issues clearly.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide on-site IT support and enterprise security operations, enforcing Zero Trust and compliance (CMMC, NIST 800-171). Troubleshoot systems, manage tickets, develop automation (PowerShell/Bash) for CI/CD, harden networks (routing, switching, firewalls), perform threat hunting and vulnerability assessments, and lead incident response and documentation.