Top Support Engineer Jobs

Supports 24x7 SATCOM network operations for DISA, including circuit configuration, alternate routing, outage restoration, network monitoring, change management, incident documentation, and troubleshooting across routers, switches, crypto devices, and SATCOM modems. Collaborates with customers and NOCs to maintain network availability and resolve service-impacting incidents.

Provides Tier 2 technical support for enterprise platforms, development environments, CI/CD pipelines, cloud services, identity and access, Kubernetes, and shared technology services. Troubleshoots incidents, gathers diagnostic evidence, coordinates escalations with engineering teams, maintains ticket records and knowledge documentation, supports shift handoffs and major incidents, and identifies recurring issues for process or automation improvements.

Operate and support SATCOM network circuits across teleports and gateways in a 24x7 operations center. Configure and analyze customer circuits, perform alternate routing during outages, monitor alarms, manage hardware and software changes, document incidents, and coordinate with customers and network operations centers. Diagnose and resolve issues involving routers, switches, crypto devices, Cisco, Juniper, SATCOM modems, and related network management systems.

Provides enterprise end-user technical support, including IMAC services, software deployment through Microsoft SCCM, hardware and peripheral troubleshooting, network connectivity support, email and messaging administration, mobile device support, ticket management, SLA compliance, and technical documentation. The role collaborates with internal teams and end users to resolve incidents efficiently while maintaining high customer satisfaction in an ITIL and Agile environment.

Supports connected beverage automation systems by troubleshooting software, cloud, networking, integrations, and hardware issues. Develops prototypes, scripts, diagnostic tools, and lightweight code changes; integrates third-party platforms and connected equipment; analyzes logs and telemetry; identifies root causes; and partners with Engineering on scalable solutions. The role also handles technical customer escalations, release communications, integration requirements, and occasional customer-site investigations.

Provides senior technical support for SAP SuccessFactors customers, resolving complex and Priority 1 incidents across onboarding, recruiting, employee central, compensation, and learning modules. Responsibilities include root cause analysis, issue reproduction, SAP Note and knowledge-base research, customized configuration verification, development-team collaboration, SLA and queue ownership, escalation handling, 24x7 and weekend support, testing, knowledge creation, and proactive issue prevention.

Provide escalated technical support for complex software issues involving microservices, APIs, integrations, deployments, and configurations. Optimize Zendesk workflows and automate support processes using tools such as Superblocks, n8n, Tines, and webhooks. Analyze ticket trends, document solutions, collaborate with Engineering and Product, manage account requests, and mentor junior engineers while improving support efficiency and customer satisfaction.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Resolve complex technical issues involving Akamai products, distributed networks, and origin infrastructure. Analyze network data, support customer teams before and after sales, develop service best practices and knowledge articles, and serve as a subject matter expert. Collaborate with engineering and product management on service supportability, customer feedback, requirements, and product enhancements.

Own production stability, observability, incident response, and system health for a mission-critical GCP platform. Diagnose distributed-system issues, implement Python fixes, lead root cause analysis, automate runbooks, and improve reliability. Provide technical leadership to an L2+ support squad while partnering with Engineering, Product, and QA on operational risk, releases, and roadmap priorities.

Provides advanced onsite IT support for faculty, staff, students, and researchers across Cornell’s engineering and computing colleges. Manages Windows and Apple fleets using JAMF, MEMCM, and Intune; supports Exchange, Active Directory, Group Policy, and Linux systems. Serves as a technical leader, collaborates on projects and campus standards, improves workflows, and responds to computer emergencies during nights, weekends, and holidays.

Provides field service support for KLA PCB systems, including commissioning, diagnostics, breakdown repairs, preventative maintenance, and customer technical assistance. Troubleshoots pneumatic, vacuum, electronic, and computer issues to the component level. Maintains customer relationships, completes field reports, and supports product value and service sales. The role requires autonomy, extensive customer travel, flexible working conditions, and frequent lifting of up to 50 pounds.

Provides Tier 2 infrastructure support for enterprise server, cloud, database, network, storage, virtualization, and platform services. Troubleshoots complex production incidents, restores services, analyzes outages, builds monitoring and automation, develops infrastructure as code in CI/CD pipelines, and supports reliability, disaster recovery, and operational improvements. The role works with operations, engineering teams, vendors, and availability centers in a regulated, 24x7 environment.

Provides entry-level technical support for photonics products, including optics, lasers, fiber, opto-mechanics, motion control, microscopy, and imaging systems. Responsibilities include troubleshooting customer applications, reproducing laboratory setups, developing customized solutions, supporting product design, creating technical marketing materials, attending trade shows and customer visits, and training team members. The role requires collaboration with global support teams and occasional travel to other Thorlabs locations.

Provides remote technical support for HVAC equipment, especially scroll chillers, including startup, operation, troubleshooting, controls, and service. Diagnoses issues, guides customers safely, manages support cases, documents solutions, coordinates with manufacturing and field teams, addresses quality and design issues, and supports new product introduction projects. Requires extensive HVAC field experience, knowledge of electrical, refrigeration, airflow, and temperature-pressure principles, and familiarity with Carel, Symbio, BACnet, and Zendesk.

Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.

Supports customer satellite operations across the mission lifecycle, including prelaunch activities, on-orbit system operation, propulsion burns, delta-v management, telemetry analysis, anomaly investigation, and root-cause resolution. Develops telemetry post-processing tools and prepares technical reports, presentations, and memos. Collaborates with cross-functional engineering teams and customer operations personnel to resolve complex spacecraft system issues.

Lead application support and SRE activities for mission-critical systems, improving reliability, observability, resilience, and operational efficiency. Responsibilities include resolving production incidents, managing incident and problem processes, conducting root-cause reviews, supporting releases and disaster recovery testing, maintaining operational documentation, optimizing alerts, automating workflows, and strengthening risk and control practices. The role partners with engineering, infrastructure, operations, and global teams in a highly regulated financial services environment.

Provide technical ownership and day-to-day support for internal applications and platforms. Investigate and resolve application, database, integration, and cloud issues; administer configurations, access, and data; use SQL and technical tools for troubleshooting; and collaborate across engineering and infrastructure teams. Automate repetitive work, improve monitoring and workflows, maintain documentation and runbooks, support audits and lifecycle activities, and expand knowledge of additional internal systems over time.

Own the incident queue for a digital dermatology platform, resolving L0 technical support issues, triaging tickets, and escalating complex problems to engineering with clear reproduction details. Build AI-assisted runbooks and knowledge-base articles, analyze incident trends, and improve resolution rates. Troubleshoot using logs, browser developer tools, and read-only SQL queries. The role is fully remote and supports mission-critical healthcare workflows.

Provide advanced technical support for NVIDIA Ethernet switching and AI infrastructure products. Troubleshoot Linux, server, hardware, operating system, networking, installation, interoperability, and operational issues for enterprise customers. Analyze protocols and packet captures, lead critical issue resolution, collaborate with Engineering, Marketing, and Support, and develop support methodologies and documentation. The role focuses on data center, HPC, networking, and AI infrastructure environments.

Support customers with complex database integration issues while contributing directly to Airbyte’s Java and Kotlin open-source connectors. Troubleshoot replication, CDC, query performance, authentication, networking, schema evolution, and warehouse or lake destinations. Reproduce bugs, inspect logs and query plans, improve connector reliability, review community contributions, and collaborate with Engineering, Product, Solutions, Sales, and Customer Success. The role also includes technical documentation, mentoring support engineers, customer onboarding, and developing AI-assisted troubleshooting processes.

Provide advanced technical support for an AI-powered healthcare product. Diagnose, debug, and resolve complex customer issues, own escalations through resolution, monitor system health, and collaborate with engineering and product teams. Identify recurring problems, improve support processes and tooling, and help maintain reliability in high-trust clinical environments.

Manage the full lifecycle of Windows, macOS, iOS, and Android endpoints, including provisioning, configuration, application deployment, patching, compliance, security, and retirement. Resolve escalated support issues, automate remediation with scripting, maintain asset and configuration records, and coordinate deployments using testing and phased rollout practices. Support identity and productivity platform dependencies, documentation, vendor relationships, and endpoint health reporting while collaborating with service delivery, security, onsite engineering, and customers.

Investigate and resolve complex enterprise customer application issues through log, data, and product analysis. Own support cases, coordinate with Engineering, manage releases and deployments, document solutions, support customer milestones, and improve product quality and support processes. Build customer relationships, create self-service content, and use automation and AI to improve workflows. The role requires SQL, scripting or programming knowledge, and strong independent troubleshooting and communication skills.