Top Support Engineer Jobs

Provide first-line IT support for ~60 global users, maintain and deploy end-user devices across Windows, macOS and Linux, assist with cloud and endpoint services (Windows 365, Azure), handle account administration, monitor infrastructure, maintain documentation, and support onboarding/offboarding and process improvements.

Support and maintain the bank's SAS Viya 3.5 AML platform: investigate incidents, perform root cause analysis, apply ITIL practices, write complex SQL, troubleshoot ETL pipelines, manage Linux VMs and PostgreSQL on Azure, oversee releases and disaster recovery tests, and collaborate with stakeholders while communicating technical issues clearly.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide on-site IT support and enterprise security operations, enforcing Zero Trust and compliance (CMMC, NIST 800-171). Troubleshoot systems, manage tickets, develop automation (PowerShell/Bash) for CI/CD, harden networks (routing, switching, firewalls), perform threat hunting and vulnerability assessments, and lead incident response and documentation.

Provide onsite IT support for schools: troubleshoot hardware, software and network issues; install, configure and upgrade equipment; maintain and monitor systems; take ownership of incidents to resolution; collaborate with colleagues; deploy and test new technology; and deliver friendly end-user support while building strong customer relationships.

Support and maintain secure DoD cloud infrastructure using AWS, Linux, Windows, and automation tooling. Deploy and optimize containerized applications with DevOps practices, collaborate with cloud architects, and meet DoD security and certification requirements.

Investigate and resolve client issues across hosted, on‑premises, and SaaS environments using backend data analysis, logs, and infrastructure review. Advise on IT/database best practices, maintain Salesforce documentation, triage escalations to engineering, manage API integrations, and configure Google Cloud and AI tooling to maintain uptime and client satisfaction.

Provide engineering-level application support and troubleshooting across enterprise platforms. Diagnose and resolve complex incidents, implement configuration and light development fixes, perform data analysis, own issues end-to-end, reduce repeat incidents, improve system stability, and mentor Level I engineers while participating in a technology incubator program.

Serve as a top-tier technical support expert for Premium customers on SUSE and Rancher products. Lead resolution of complex escalations, provide strategic guidance, own service reviews, build long-term customer relationships, drive process improvements, mentor junior engineers, and create technical documentation and presentations.

Provide first- and second-level ValGenesis system support and administration, troubleshoot integrations and performance, perform maintenance and validation (IQ/OQ/PQ), produce user training/documentation, ensure GxP/FDA/EMA compliance, and liaise with client and Westbourne teams.

Serve as primary customer contact for lab automation robotics, handling case management for software and hardware. Troubleshoot, debug and deploy integration code, collaborate with field service and software teams, document issues, run case review meetings, meet response and KPI targets, and improve customer systems and processes.

Provide Level 2 application support for production applications: troubleshoot incidents, perform root cause analysis, maintain and enhance systems using UNIX/Shell scripting and Oracle/PL-SQL, work with Autosys, follow ITIL processes, and collaborate with stakeholders in the investment banking domain.

Onsite deskside support technician providing hardware and software support for HP/Dell laptops and desktops, IMAC activity, system imaging and setup, hardware replacement, network printer/IP troubleshooting, inventory and equipment disposal, and customer-facing support.

Provide applications and installation support for Murata CNC lathes and integrated loaders: develop machining processes, create/validate CNC programs, install and qualify tooling and peripherals, perform acceptance runoffs, troubleshoot Fanuc/PLC and loader programs, train customer operators, and travel extensively to customer sites for turnkey projects.

Provide production application support and incident management, debug and resolve escalated customer issues, collaborate with engineering and cross-functional teams, expand knowledge base, and mentor junior staff to ensure high availability for enterprise e-commerce clients.

Troubleshoot and resolve customer-reported issues across Alkami's platform by analyzing logs, running SQL queries, and managing tickets to SLA. Escalate complex problems, assist lower-level engineers, document resolutions, support releases and deployments, participate in on-call rotations, monitor environments, and perform root cause analysis to improve system reliability and client experience.

Provide remote support for EBS applications, troubleshoot issues, configure Oracle ASCP modules, and lead implementations while ensuring project delivery.

The Customer Support Engineer performs troubleshooting, diagnosis, and repair of complex equipment, ensuring customer satisfaction through effective communication and problem-solving. They manage inventory, prepare reports, and assist installation teams, working largely onsite at customer locations.

Serve as Tier 2 escalation engineer resolving complex infrastructure issues across networking, servers, workstations, and cloud. Mentor Tier 1 technicians, create documentation, coordinate vendors, participate in projects and onsite installs, and support on-call rotation. Emphasizes advanced networking troubleshooting and client-facing communication.

Provide customer-facing IT and infrastructure support for digital solutions: design integrations, enable remote diagnostics, perform automated deployments, troubleshoot systems and software, support installations and upgrades, and collaborate with sales, implementation, and development teams.

Provide day-to-day service desk support including troubleshooting hardware/software, imaging and shipping laptops, managing inventory, onboarding and training users, Windows and Mac desktop support, account provisioning, participating in on-call rotation, and collaborating with IT team for operational projects.

The Process Support Engineer provides customer support, develops semiconductor processes, performs data analysis, troubleshoots complex issues, and communicates with stakeholders.

As a Process Support Engineer, you'll guide products through their lifecycle, provide customer support, troubleshoot issues, analyze data, and develop manufacturing processes for semiconductor chips.

As a Process Support Engineer, you will support customers through installations, troubleshoot problems, and lead experiments to improve semiconductor processes.

As a Process Support Engineer, you'll guide semiconductor products through their lifecycle, providing customer support, troubleshooting, and process optimization, while working closely with R&D teams.