Top Support Engineer Jobs

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Own technical support for live B2B SaaS client deployments, including triaging issues, debugging frontend, backend, integrations, data flows, and AI features. Implement TypeScript, Node.js, and React customizations and fixes; investigate logs, monitoring data, and SQL queries; collaborate with customers and engineering; document runbooks; and improve recurring support processes while protecting HIPAA-regulated data.

Own technical resolution for live B2B SaaS client deployments by diagnosing issues across frontend, backend, integrations, data flows, and AI features. Implement TypeScript, Node.js, and React customizations and fixes; investigate logs, monitoring, databases, and test environments; communicate with customers and engineering; create documentation and automation; and improve recurring support processes while protecting HIPAA-sensitive data.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide hands-on IT support for US employees, troubleshooting macOS and Windows systems, managing onboarding and offboarding, deploying and tracking hardware, and supporting office technology. Administer identity, access, and device-management platforms; improve service desk workflows, automations, documentation, and self-service resources. Collaborate with global IT teams, standardize practices across offices, and support conference rooms, networks, printers, and peripherals.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Provides internal IT support by diagnosing and resolving hardware, software, network, access, VPN, and endpoint issues. Owns help desk cases through resolution, documents solutions, escalates complex problems, supports hybrid work systems, and manages employee onboarding and offboarding access. Educates users on technology best practices and security protocols while maintaining service levels and recommending improvements.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Own the customer support queue from intake through resolution, including triage, reproduction, debugging, escalation management, SLA protection, and clear customer communication. Investigate integrations, data flows, agent workflows, and account configurations. Create documentation, tooling, and playbooks; identify recurring issues; and provide actionable feedback to Product and Engineering. This is a technical, customer-facing role in a fast-moving B2B SaaS environment.

Supports quantum network deployments after handoff by maintaining fiber and optical hardware, commissioning customer sites, characterizing performance, troubleshooting physical and logical faults, and documenting configurations. Consults with researchers and customers to design loss-budgeted fiber paths that meet distance, polarization, and timing requirements. The role requires hands-on work with optical test equipment, photon detectors, datacenter hardware, and networking concepts, along with customer communication, flexible hours, and approximately 25% travel.

Investigate and resolve platform and API issues using SQL, logs, error messages, and code. Own support cases from initial inquiry through resolution, communicate with customers and internal teams, escalate reproducible bugs, and maintain SLAs. Improve support processes through runbooks, documentation, triage enhancements, and recurring-issue analysis while supporting North American customers and partners.

Own and resolve customer technical support cases across FloQast’s accounting platform and integrations. Troubleshoot software issues, perform backend configurations, data transformations, migrations, and account-data updates. Use logs, session replay, developer tools, and internal systems to diagnose problems across L1–L3 cases. Build product expertise, document solutions, collaborate cross-functionally, support special projects, and contribute to product feedback and knowledge-base content.

Provides hands-on corporate IT support for executives, remote employees, field users, and support-center staff. Troubleshoots Windows, macOS, Microsoft 365, identity, connectivity, endpoint, collaboration, and hardware issues; manages device deployment, lifecycle, security, assets, and onboarding. Owns incidents through resolution, documents solutions, supports Teams Rooms, collaborates on IT projects, and improves recurring support processes. Requires occasional onsite, after-hours, travel, and equipment-handling work.

Provides onsite and remote deskside support to end users through troubleshooting, hardware installation and repair, incident resolution, documentation, escalation, and IT inventory management. Supports laptops, printers, mobile devices, Windows 11, Microsoft applications, networking, and remote support tools. The role requires onsite work, occasional travel, after-hours or weekend availability, and collaboration with other IT teams to resolve complex issues.

Provide onsite and remote deskside support for end users, troubleshoot hardware and software issues, install and maintain PCs and peripherals, document incidents in ITSM systems, manage IT hardware inventory, and escalate critical issues. The role requires Windows and Microsoft Office expertise, networking knowledge, customer service skills, occasional travel, onsite work, and after-hours availability.

Repairs, diagnoses, troubleshoots, modifies, and updates complex semiconductor capital equipment at customer sites and cleanroom facilities. The role minimizes equipment downtime, supports installations, manages parts inventory, prepares service reports and customer quotes, and provides technical assistance to customers and field service teams. Work is largely independent, with at least 50% of time spent at customer locations.

Provides senior Level 2 and Level 3 support for critical enterprise applications. Leads incident response, root-cause analysis, problem management, releases, monitoring, and service improvements. Collaborates with development, infrastructure, security, database, business, and vendor teams to maintain application reliability and service levels. Develops scripts and queries, documents operational procedures, supports testing and deployments, participates in on-call response, and mentors other support engineers.

Provides tier-3 support for complex security incidents, leads breach and vulnerability investigations, performs customer security audits, and advises on security improvements. The role mentors junior engineers, collaborates with product and engineering teams, develops incident-management and monitoring automation, and updates security policies and best practices. It also requires expertise in security tools, incident response, compliance standards, customer communication, and technical documentation.

Provides B2B technical support for network security appliances and related products. Responsibilities include troubleshooting customer issues, supporting hardware and firmware deployments, configuring networking and virtualization integrations, handling tickets, documenting solutions, escalating complex problems, and communicating with customers across phone, ticketing, and video channels. The role requires strong networking knowledge, customer service skills, and collaboration with senior engineers and cross-functional teams.

Provides second- and third-tier technical support for Gallagher Security software, hardware, networking, and access control solutions. Responds to customer and partner requests, troubleshoots issues, performs root-cause analysis, manages tickets through resolution, escalates complex problems, and maintains technical documentation. The role requires clear customer communication, accurate ticket management, collaboration with global support teams, and continuous learning across enterprise security technologies.

Supports manufacturing operations through process improvement, production planning, equipment optimization, quality assurance, cost reduction, new product introduction, documentation, training, problem solving, safety compliance, supplier coordination, and project management. Collaborates with engineering, production, quality, supply chain, and suppliers to improve efficiency, reliability, manufacturability, and product quality. Applies lean manufacturing, Six Sigma, automation, and robotics principles in a split office and production environment.

Provides on-site support for a government-off-the-shelf solution at NASIC, including user training, account administration, requirements gathering, reporting, software testing, deployments, data imports, system administration, and stakeholder engagement. The role supports customer sites across the National Capital Region, advises on SOPs and TTPs, and ensures Parsons solutions align with mission needs. Active Top Secret/SCI clearance and Security+ certification are required.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Design, maintain, and troubleshoot Workday integrations across Financials, HCM, Payroll, Planning, and related systems. Build integrations using Workday Studio, Orchestrate, connectors, APIs, SFTP, XML, and transformation technologies. Resolve production incidents, validate data and reports, support security and business processes, and improve reliability and monitoring. Coordinate migrations, testing, releases, deployments, documentation, and ITIL/ITSM processes while partnering with business, technical, vendor, and implementation teams.

Provides technical oversight for aircraft product support and supportability engineering across the lifecycle. Analyzes design alternatives, coordinates requirements, design, verification, and validation, and supports reliability, maintainability, logistics, modeling, provisioning, and fleet operations. Leads internal and external teams while managing cost, schedule, quality, proposals, and capture activities. Requires onsite work in California, active Secret clearance, SAP eligibility, and travel up to 25%.