The Role
Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.
Summary Generated by Built In
NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.
The technician will work closely with a remote technical support resource who will handle system configuration, administration, and remote troubleshooting. This role is primarily responsible for physical IT operations, equipment handling, and onsite technical support functions requiring an in-person presence.
This is a full-time opportunity that will be onsite 5 days per week at our client site in Ashburn, VA.
Responsibilities
- Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
- Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
- Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
- Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
- Support user account provisioning, software licensing, multi-factor authentication (MFA), Group Policy administration, and other system administration tasks.
- Assist with legal requests for archived email, file, and data retrieval.
- Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
- Administer physical security systems, including badge access and user provisioning.
- Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
- Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.
Required Knowledge, Skills, and Abilities
- Experience in desktop support, IT provisioning, hardware deployment, or technical support
- Familiarity with workstation imaging and deployment processes
- Experience with IT asset management and inventory control
- Strong organizational skills and attention to detail
- Ability to follow documented procedures and technical instructions
- Strong communication and customer service skills
- Ability to lift, move, and transport IT equipment as needed
- Ability to perform structured cabling and patch-panel work
- Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes preferred
- Desktop support or field services experience
- Knowledge of hardware deployment and IT operations best practices
- Experience supporting onboarding and employee provisioning workflows
- Familiarity with badging and access control systems (e.g., Symmetry or similar platforms)
- Experience supporting mobile device management and telecom administration
- Ability to work independently while coordinating effectively with remote technical teams
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBe
Skills Required
- Experience in desktop support, IT provisioning, hardware deployment, or technical support.
- Familiarity with workstation imaging and deployment processes.
- Experience with IT asset management and inventory control.
- Strong organizational skills and attention to detail.
- Ability to follow documented procedures and technical instructions.
- Strong communication and customer service skills.
- Ability to lift, move, and transport IT equipment as needed.
- Ability to perform structured cabling and patch-panel work.
- Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes.
- Desktop support or field services experience.
- Knowledge of hardware deployment and IT operations best practices.
- Experience supporting onboarding and employee provisioning workflows.
- Familiarity with badging and access control systems (e.g., Symmetry or similar platforms).
- Experience supporting mobile device management and telecom administration (including Verizon services and billing reconciliation).
- Ability to work independently while coordinating effectively with remote technical teams.
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The Company
What We Do
In North America, NRI is a business and technology solutions consultancy. Guiding our clients from insight to execution, we design and deliver solutions that fuel growth, grow profitability, and deliver innovation with impact. When you partner with NRI, you gain more than hands-on collaboration from our North American team—you connect to a global network of cross-functional experts working to keep you ahead of change. We strategize and advise, build and transform, and protect and manage the critical systems and strategies that power modern business. From optimizing operations to driving seamless digital adoption, our solutions don’t just solve problems—they create lasting momentum.
