Position Summary
As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants, developers, and product managers to diagnose, troubleshoot, and resolve complex product configuration issues.
This is not a traditional call center or customer support position. We are looking for individuals who enjoy solving challenging technical problems, analyzing business processes, and working with enterprise software.
Successful candidates have strong analytical abilities, enjoy investigating root causes, and are passionate about helping customers maximize the value of enterprise software.
Key Responsibilities
- Investigate and troubleshoot complex technical issues related to Experlogix CPQ Design Center, product modeling, configuration rules, pricing logic, document generation, and business processes.
- Analyze customer configurations, models, queries, and application behavior to identify root causes and implement effective solutions.
- Replicate customer-reported issues in internal environments and document findings with detailed reproduction steps.
- Create clear, actionable bug reports and enhancement requests for Product Management, Development, and Professional Services teams.
- Utilize SQL, FetchXML, OData, and other query languages to validate data, troubleshoot issues, and perform root cause analysis.
- Interpret application logs, configuration files, and system diagnostics to isolate technical problems.
- Collaborate with Product Management, Development, Professional Services, and Technical Support teams to resolve customer issues.
- Provide technical guidance and best practices for product modeling, business rules, calculations, workflows, and integrations.
- Maintain high-quality documentation within the knowledge base for recurring issues, troubleshooting procedures, and product functionality.
- Participate in product testing and validation of software fixes and new features.
- Continuously develop expertise in Experlogix products, Microsoft Dynamics, Salesforce, and related technologies
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or equivalent practical experience.
- 2+ years of experience supporting enterprise software, SaaS applications, CPQ, CRM, ERP, or business applications.
- Strong analytical and troubleshooting skills with the ability to investigate complex technical issues.
- Experience writing SQL queries for troubleshooting and data validation.
- Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong organizational skills with the ability to prioritize multiple issues in a fast-paced environment.
- Self-motivated with excellent attention to detail and a passion for problem solving.
Preferred Qualifications
Experience with one or more of the following technologies is highly desirable:
- Configure, Price, Quote (CPQ) solutions
- Microsoft Dynamics 365 (CE, F&O, Business Central)
- Salesforce
- Microsoft Dynamics AX or NAV
- NetSuite
- CRM and ERP implementations
- SQL Server
- FetchXML
- OData
- XML, JSON
- HTML, CSS, JavaScript
- REST APIs and web services
- IIS and Windows Server fundamentals
- Azure DevOps or Jira
- Product configuration, business rules, workflows, or data modeling
Bonus Experience
Experience supporting or implementing enterprise applications in any of the following industries is highly valued:
- Manufacturing
- Distribution
- Industrial Equipment
- Engineering
- Construction
- Healthcare
- Professional Services
- Experience working with product configuration, BOMs, pricing engines, quoting processes, manufacturing workflows, or sales automation is also highly desirable.
Find Your Passion at Experlogix!
At Experlogix, we strive to create a culture of dedicated and engaged team members with a strong organizational commitment. We emphasize growth and place people in careers, not jobs, with opportunities to grow personally and professionally. Our purpose is to fuel your passion through rewarding careers and opportunities! See why we were named a Top 10 Dynamics Marketplace solution by Microsoft and as one of the best software and service companies in the Silicon Slopes!
Our Company
Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document Automation technology, specializing in fully integrated solutions for the Microsoft Dynamics, Salesforce, and SAP platforms. We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members worldwide.
Our Benefits
Competitive base salary with variable commission plan
Medical, Dental, and Vision insurance
Company Stock/Equity Plan
Life Insurance
Short Term/Long Term Disability Insurance
HSA/FSA accounts
401(k) with company match
Teledoc virtual health
Health advocate Employee Assistance Program
Paid holidays and PTO. We encourage you to "use it and enjoy it!"
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or equivalent practical experience.
- 2+ years of experience supporting enterprise software, SaaS applications, CPQ, CRM, ERP, or business applications.
- Strong analytical and troubleshooting skills with the ability to investigate complex technical issues.
- Experience writing SQL queries for troubleshooting and data validation.
- Excellent verbal and written communication skills; able to explain technical concepts to technical and non-technical audiences.
- Strong organizational skills with the ability to prioritize multiple issues in a fast-paced environment.
- Self-motivated with excellent attention to detail and a passion for problem solving.
- Experience with Configure, Price, Quote (CPQ) solutions.
- Experience with Microsoft Dynamics 365 (CE, F&O, Business Central).
- Experience with Salesforce.
- Experience with Microsoft Dynamics AX or NAV.
- Experience with NetSuite.
- Experience with CRM and ERP implementations.
- Familiarity with SQL Server.
- Experience with FetchXML.
- Experience with OData.
- Familiarity with XML and JSON.
- Knowledge of HTML, CSS, and JavaScript.
- Experience with REST APIs and web services.
- IIS and Windows Server fundamentals.
- Experience with Azure DevOps or Jira.
- Experience with product configuration, business rules, workflows, or data modeling.
- Industry experience in manufacturing, distribution, industrial equipment, engineering, construction, healthcare, or professional services.
What We Do
Founded in 2002, Experlogix is a global leader in CPQ (Configure, Price, Quote) and document generation and automation solutions, with thousands of customers worldwide in a variety of industries. We elevate customer engagement, business growth and success through powerful and flexible technologies that simplify and accelerate complex processes, improve compliance and quality, and reduce dependence on technical resources. Our cloud-based CPQ software helps companies sell complex configurable products and services with ease. We provide simple-to-use yet powerful capabilities coupled with deep integrations to the industry-leading platforms Microsoft Dynamics, Salesforce and NetSuite, empowering sales teams to configure, price and deliver customized, accurate quotes faster than the competition, with profitable margins. With thousands of customers and VARs worldwide, Experlogix is recognized for our knowledgeable, responsive customer support experts, who are continuously striving to offer the best services and exceed expectations. Read through our posts and visit www.experlogix.com to learn more.
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