Top Support Engineer Jobs

The Customer Support Engineer promotes sales and provides technical support for Misumi products, collaborating with teams to drive customer success and increase sales while ensuring accurate product information and support.

Provide advanced field service for LC and mass spectrometry systems: install, validate, troubleshoot, repair, and qualify instruments. Train customers, maintain service records and assets, ensure safety compliance, and support site operations and profitability.

Provides on-site technical support for New York employees, including executives, traders, and investment professionals. Responsibilities include deskside support, endpoint provisioning and lifecycle management, Microsoft 365 and device troubleshooting, network and meeting-room technology support, trading-floor operations, vendor and MSP coordination, vulnerability remediation, documentation, and participation in global infrastructure projects and incident processes.

Provide technical support to enterprise customers and sales teams for an enterprise browser. Responsibilities include troubleshooting integrations and Windows applications, resolving issues through cross-functional escalation, documenting solutions, meeting SLAs, contributing product feedback, and supporting off-hours needs.

Provides electrical construction quality assurance and quality control for federal repair, renovation, and modernization projects. Reviews plans, specifications, submittals, RFIs, schedules, change requests, and contractor work for compliance. Performs on-site inspections, monitors testing, documents deficiencies and progress, prepares RMS and inspection reports, supports safety checks and punch lists, and reviews as-built drawings, warranties, and turnover documentation.

Supports drilling, completions, and production engineers in 24/7 rotational operations. Responsibilities include geo-steering horizontal wells, monitoring drilling performance, troubleshooting operational issues, conducting offset and performance analysis, developing technical studies, supporting well planning and regulatory processes, performing directional and anti-collision planning, and providing torque and drag recommendations. The role also uses multiple operational data platforms and requires field visits and night-shift availability.

Supports semiconductor equipment customers through technical escalations, installations, upgrades, troubleshooting, fleet performance analysis, and product improvement programs. Coordinates with customers, field teams, and engineering organizations; assists with alpha and beta site validation; reviews engineering changes; analyzes reliability and availability metrics; develops technical documentation; and presents recommendations. This is a new-college-graduate role requiring an engineering or related technical degree.

Provide first-, second-, and third-line technical support for NYC 911 logging and recording systems. Responsibilities include deploying, patching, upgrading, monitoring, troubleshooting, and maintaining mission-critical infrastructure; configuring Windows, virtualization, networking, databases, and web services; collaborating with deployment, R&D, and customer teams; documenting support activities; and participating in a 24/7 critical-incident rotation.

Provide Level 2/3 support for a research laboratory team, focusing on Linux and operating system support, AWS troubleshooting, scripting, and grid computing. Diagnose and resolve technical issues across Amazon Linux, Red Hat, or CentOS environments using Python, AWS EC2, S3, Auto Scaling, Sun Grid Engine, and related orchestration tools.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

Owns frontline technical support for robotic medical systems, including issue intake, remote and on-site troubleshooting, customer communication, escalation, and field service. Partners with Engineering on serviceability, reliability, root-cause investigations, CAPA, and product changes. Builds support workflows, knowledge bases, training, KPIs, and documentation. Maintains demo and service fleets, manages repairs, RMAs, spare parts, configuration control, and logistics. Requires hands-on electromechanical troubleshooting, Linux diagnostics, quality-system discipline, and up to 25% travel.

Monitor and support 24/7 robotic automation systems through incident response, technical troubleshooting, escalation coordination, performance monitoring, and system updates. Analyze incident data, document root causes, develop dashboards and scripts, maintain runbooks, and partner with software, hardware, controls, systems, and operations teams to improve system reliability. Participate in on-call support and work hybrid/on-site in Massachusetts.

Provides Tier 2 monitoring, troubleshooting, incident response, escalation coordination, and performance support for 24/7 robotic automation systems. Partners with software, hardware, controls, systems, and operations teams to resolve production issues, document root causes, improve reliability, and reduce recurring incidents. Maintains dashboards, reports, runbooks, and training materials; develops scripts and process improvements; supports system updates and on-call operations. The role is hybrid in Massachusetts with up to 10% travel.

Provide production support, maintenance, troubleshooting, and enhancements for legacy VB.NET desktop and service applications. Diagnose issues across applications, databases, Windows systems, and connected devices; write and optimize T-SQL; manage deployments, incident investigations, and documentation; collaborate with business and technical stakeholders to ensure reliability and continuity.

Lead production support for a veterinary SaaS platform by triaging incidents, diagnosing issues across Flutter, FastAPI, gRPC, and legacy integrations, and driving permanent fixes. Build monitoring, alerting, diagnostic automation, ticket taxonomy, reporting, runbooks, and SLAs. Partner with Hospital Success and Engineering to resolve customer-impacting issues, identify recurring failure patterns, and communicate technical problems clearly to clinic staff and internal stakeholders.

Develop and integrate multidisciplinary ground support equipment for VTOL aircraft, including electrical, mechanical, hydronic, embedded, and software subsystems. Responsibilities include component selection, prototype assembly, system testing, certification support, root-cause analysis, scripting, technical documentation, and troubleshooting field deployments. The role requires strong electrical and mechanical fundamentals, embedded C/C++ and Python skills, networking knowledge, CAD proficiency, schematic experience, and hands-on laboratory debugging.

Supports Army mission command training simulations by installing, configuring, integrating, troubleshooting, patching, securing, and maintaining hardware, software, networks, and simulation systems. Provides technical support during training exercises, manages system recovery and backups, verifies DISA and DoD compliance, maintains inventories, analyzes performance, and resolves Mission Command Systems issues. Requires extensive LVC-G, Linux, Windows, classified-environment, RMF, and information-assurance experience, along with a Secret clearance and CompTIA Security+ certification.

Provides network engineering and simulation support for Army mission command training exercises. Installs, configures, integrates, monitors, and troubleshoots TCP/IP networks, Cisco switches, VLANs, multicast, VMware networking, and simulation systems. Maintains Windows and Linux systems, applies security patches, performs backups and recovery, documents network layouts, manages configurations, and supports classified equipment under RMF and information assurance requirements. The role also provides technical and operator support for JLCCTC and related simulation technologies.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Supports customers deploying tactical radios, waveforms, and communications systems. Responsibilities include technical requirements meetings, system architecture, network planning, customer demonstrations, field support, system design and testing, contract execution, troubleshooting, performance optimization, and advocating customer needs across engineering and product teams. The role requires expertise in wireless communications, military systems, networking, RF testing, embedded security, unmanned systems, and contested communications environments, with up to 25% domestic and international travel.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Leads production support and stability for critical Wealth Management applications. Responsibilities include incident, problem, and change management; root-cause analysis; release coordination; application availability and cost improvement; audit and security compliance; project support; and coordination with global, onsite, offshore, business, and technology teams. Provides leadership to junior staff and participates in 24/7 on-call support, including weekends and after-hours coverage for high- and critical-severity incidents.

Own complex technical customer issues from investigation through resolution by debugging logs, APIs, databases, code, and production systems. Partner with customers, product, and engineering to identify root causes, distinguish bugs from product gaps, and drive lasting improvements. Create documentation, troubleshooting guides, internal tools, and scalable support workflows. Strong Python and SQL skills are required, while hardware, testing, measurement, and technical data experience are valued.

Provides remote, onsite, and customer-site technical support for laboratory automation platforms. Manages customer cases, troubleshoots software, hardware, networking, robotic, and database issues, deploys and debugs integration code, performs upgrades and configuration changes, trains customers, collaborates with field and internal teams, and documents resolutions and process improvements.

Supports laboratory automation customers by managing technical cases, troubleshooting software, hardware, networking, and robotics systems, and deploying integration code. Configures databases, performs upgrades and configuration changes, trains customers, collaborates with field service and software teams, documents issues, and drives resolutions. The role is remote with office and customer-site work and requires approximately 30% domestic travel.