Top Support Engineer Jobs

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Serve as primary technical contact for customers, troubleshoot and resolve issues across cloud, container, and network environments, collaborate with engineering/product teams to reproduce and escalate complex problems, guide setup and best practices, document solutions, and drive proactive product improvements to maintain high customer satisfaction.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Develop and validate high-fidelity missile threat models (kinematics, RCS, IR signatures). Capture and document model requirements, coordinate with stakeholders, support M&S events, and ensure V&V and automation for timely, accurate deliverables. On-site at Schriever SFB with up to 10% travel.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Provide customer-facing technical support for the Sigma SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional improvement projects.

Principal Systems Engineer supporting the Sentinel Logistics System Capability Thread. Serve as SME and technical lead to develop and maintain technical baseline, requirements, architectures, verification/validation, integration and test planning, performance budgets, trade studies, risk management, and stakeholder coordination. Mentor teammates, brief leadership and customers, and execute special projects to ensure thread capability delivery.

Design, develop, document, and certify electronic ground support and automated test equipment (EGSE/ATE) to validate spacecraft components. Work with spacecraft hardware and test engineers to produce cable drawings, test plans, racks/fixtures, and support lab integration, environmental testing, troubleshooting, and certification.

Provide advanced 3rd-level technical support for optical and X-ray processing equipment, troubleshooting electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and field visits, maintain documentation, train service personnel, and participate in NPI and after-hours rotating support.

As an IT Support Engineer, you'll manage frontline IT support and endpoint operations, improve access workflows, and collaborate with Security and Engineering. Responsibilities include triaging issues, onboarding, and maintaining system documentation.

The IT Support Engineer will handle frontline IT support, device management, and identity access workflows, ensuring a seamless employee experience.

Seeking a Streaming Support Engineer to manage streaming infrastructure, provide Tier-2 support, and assist with deployment and maintenance across various platforms.

The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

The Senior Application Support Engineer leads efforts to ensure application reliability, manages incidents, collaborates with teams, and monitors performance, providing 24/7 support.

Perform project and test engineering for PLSS (EVA spacesuit) design, development, manufacturing, testing, and certification. Analyze requirements, design test hardware/configurations, execute troubleshooting, review drawings/specs for NASA compliance, and produce test reports, hazard analyses, and procedures.

Provide world-class technical support for Qualys security applications in a FedRAMP environment. Troubleshoot networking, OS, and security issues via phone/email/Teams, collaborate with Development and QA, and resolve customer incidents for SaaS product modules.

Provide advanced technical support for enterprise network infrastructure, troubleshoot complex network issues, collaborate on implementations, maintain documentation, and support operational activities.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

The Qlik Support Engineer provides ongoing support for QlikSense environments by developing data models and dashboards, monitoring system performance, and collaborating with stakeholders for enhancements.

As a Process Support Engineer, guide products through their lifecycle, providing customer support, troubleshooting, and analyzing data for semiconductor manufacturing processes.

As a Process Support Engineer, you'll manage product lifecycles, provide customer support, troubleshoot issues, and develop processes for semiconductor chip manufacturing.