At Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.
Position OverviewAs a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.
Key Responsibilities- Responsible for technical customer support experience within the Eon product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
- Proficiency with command-line tools and Linux operating system environments
- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
- Understanding of Cloud security constructs like IAM roles
Why Join Us?
- Be part of a passionate and innovative team driving change in the cloud backup space.
- Opportunity for professional growth in a fast-paced startup environment.
- Competitive salary and benefits package.
Eon Benefits
💸Equity Participation (RSUs!)
💰401K match
🍼Paid Parental Leave
🏥Generous benefits including medical, dental, and vision options available to you
🏢Vibrant office with meals, happy hours, employee events, and volunteer days
💻Home office setup and culture events for remote employees
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.
Skills Required
- Comfort working 9–6 EST
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
- 2+ years of experience with cloud technologies, including Azure, AWS, or GCP
- Experience reading or debugging code in Go, Python, or JavaScript
- Proficiency with command-line tools and Linux operating systems
- Experience with DevOps technologies
- Familiarity with REST APIs or GraphQL
- Knowledge of basic web technologies, including HTTP, HTML, and DNS
- Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing
- Understanding of relational databases
- Understanding of cloud security constructs such as IAM roles
What We Do
Eon is a next-generation cloud backup solution that introduces the first backup autopilot for cloud infrastructure. Our platform empowers organizations with cloud backup posture management (CBPM), transforming traditional, hard-to-use cloud backups into valuable assets. Backed by Sequoia Capital, Lightspeed Venture Partners, Greenoaks and BOND, among other prominent investors, Eon is led by the team that founded CloudEndure (Cloud Disaster Recovery and Migration startup, acquired by AWS), and built two native AWS services: AWS Elastic Disaster Recovery, and AWS Application Migration Service, supporting the world's largest enterprises
