Top Support Engineer Jobs

Provides rapid, high-priority technical support to premium and enterprise Replit customers. Diagnoses and resolves complex platform issues, manages incident communications, escalates problems to Product and Engineering, and identifies recurring issues for improved resolution times. The role also contributes to automation, tooling, documentation, onboarding, and mentoring while maintaining clear communication under pressure. This full-time NYC role follows a Saturday-to-Wednesday schedule with in-office work on Mondays and Wednesdays.

Provides high-priority technical support to premium and enterprise customers, diagnosing and resolving complex Replit platform issues within strict SLAs. The role manages incident communications, escalates issues to Product and Engineering, identifies recurring problems, and develops documentation, automation, and tooling to improve efficiency. It also supports cross-functional collaboration and mentors other support engineers. The position works a Saturday-Wednesday schedule with in-office requirements in Foster City on Mondays and Wednesdays.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and object stores. Lead incident response, submit infrastructure and backend fixes, build diagnostic tooling, maintain runbooks, and participate in on-call support. Collaborate with Cloud Infrastructure, Engineering, Developer Support, and Product teams to resolve recurring customer issues.

Designs, develops, tests, and supports electronic Ground Support Test Equipment for aviation applications. Responsibilities include analog, digital, and mixed-signal circuit design; embedded system architecture; sensor and data acquisition integration; schematics, PCB layouts, and manufacturing documentation; simulation, troubleshooting, verification, and validation. The engineer also supports manufacturing, repairs, customer technical issues, component selection, and cross-functional collaboration.

Designs and supports embedded software and modern user interfaces for aviation ground support test equipment. Responsibilities include troubleshooting, reverse-engineering, documenting proprietary applications, analyzing technical data, and supporting manufacturing and repair teams. The role requires advanced C, C++, and C# programming, embedded system architecture, multithreading, real-time performance optimization, communication protocols, networking, operating system fundamentals, version control, and collaboration with hardware and software engineering teams.

Provides customer-facing technical support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Responsibilities include debugging Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues; leading incident response; contributing backend and infrastructure fixes; building diagnostics and health checks; maintaining documentation; and participating in on-call support.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provides advanced technical support for KLA semiconductor manufacturing equipment, assisting field engineers with diagnosis, troubleshooting, debugging, installation, upgrades, and escalated issue resolution. Collaborates with specialists to restore equipment functionality, documents troubleshooting processes and postmortems, and delivers technical training. Requires frequent domestic and international travel, including short-notice on-site support.

Supports diagnosis, triage, troubleshooting, and documentation of enterprise print workflow systems. Assists with customer escalations, root cause analysis, log correlation, system administration, scripting, automation, and special projects. Gains experience with Linux and Windows servers, networking, virtualization, containers, cloud environments, and technical communication while collaborating with senior engineers, development, QA, and product teams.

Supports enterprise production print software by diagnosing issues, gathering diagnostic data, assisting with triage, analyzing logs, documenting findings, and contributing to root cause analysis. The intern develops skills in server administration, networking, scripting, automation, virtualization, containerized deployments, and cloud environments while collaborating with customers, senior engineers, development, QA, and product teams.

Provides onsite engineering and technical support for U.S. Navy industrial facility design, construction, commissioning, and oversight. Reviews design submittals, RFIs, change proposals, contractor materials, and execution plans for compliance with contract requirements. Prepares engineering studies, cost estimates, MILCON documentation, reports, correspondence, and presentations. Coordinates contractors and supports safety, testing, access, commissioning, and facility issue resolution while working independently with government, vendor, and engineering stakeholders.

Provides onsite engineering and construction oversight for U.S. Navy industrial facility projects from design through commissioning. Reviews design submittals, RFIs, change proposals, materials, equipment, and execution plans for contract compliance. Coordinates contractors, access, testing, documentation, and base policy compliance. Prepares engineering studies, reports, cost estimates, MILCON documentation, presentations, and correspondence while supporting safety and multidisciplinary technical activities.

Provides onsite engineering and construction technical support for U.S. Navy facility projects. Reviews design submittals, RFIs, change proposals, constructability, requirements, and contractor execution plans. Supports facility design, commissioning, MILCON documentation, cost estimates, issue resolution, contractor coordination, testing, compliance, reporting, and presentations. Requires independent judgment, strong communication, safety compliance, and collaboration with government, vendors, and engineering personnel.

Designs and maintains an enterprise Power BI customer support metrics dashboard integrating ServiceNow, endpoint, communications, inventory, and survey data. Builds KPI, SLA, XLA, trend, forecasting, and predictive analytics; supports executive reporting and CX roadmaps; maintains data governance, security, lineage, and ATO documentation; and delivers Power Apps analytics, stakeholder demonstrations, ad hoc reporting, and analyst mentoring.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Provide escalated technical support across multiple client environments in an MSP setting. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Deliver remote and onsite support, mentor Level I technicians, document tickets and procedures in Autotask, and maintain clear client communication.

Provides remote and onsite technical support across multiple client environments. Responsibilities include resolving escalated issues, troubleshooting Windows, macOS, Microsoft 365, networking, servers, cloud systems, and applications; administering Windows Server, Hyper-V, firewalls, switches, and access points; documenting tickets and client systems; mentoring Level I technicians; and communicating professionally with clients. The hybrid role requires work from home, the Federal Way office, and client sites in the greater Seattle area.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Support development, verification, and testing of ground support equipment (mechanical or electrical) for launch vehicle operations. Create and manage requirements, perform system analysis (FMEA/Fishbone), collaborate with GSE design teams, ensure safety and quality compliance, support integration, and participate in design reviews and testing.

Support and maintain AWS-based Amazon Connect contact center environments. Build monitoring and observability capabilities using Splunk, CloudWatch, and Zabbix; troubleshoot production incidents, perform root cause analysis, improve logging standards, and implement corrective actions. Collaborate with developers, architects, platform owners, and vendors to enhance reliability, dashboards, diagnostics, and operational efficiency across CCaaS platforms.