Top Support Engineer Jobs

Provide technical support for the Monitoring & Diagnostic Center's local platform, enhance data quality, and implement improvements while coordinating across teams.

As a Support Engineer I, you'll assist developers by addressing technical issues, fostering user engagement, maintaining a knowledge base, and communicating about product outages.

The Premium Support Engineer at Replit provides expert technical support for high-value customers, diagnosing issues, managing incidents, and collaborating across teams to enhance customer satisfaction and support efficiency.

The Support Engineer assists the Site Manager in daily operations at refining and chemical customer sites, focusing on safety, inventory, and equipment maintenance while building customer relationships and managing treatment programs.

As a Support Engineer II, assist in managing daily activities at customer sites, focusing on safety, product inventory, training, and developing sales plans.

Design and support software for POS terminals, optimizing applications for low-latency and real-time execution, and integrating AI models.

The App Dev & Support Engineer II is responsible for database administration, Kubernetes management, AI-driven operations, application server management, and implementing monitoring tools. Candidates should have strong troubleshooting skills, experience in production support, and familiarity with cloud environments.

Embed with top users to pair on shipping and scaling apps, perform code reviews and optimizations, unblock projects, collaborate with product engineering, and build tools, docs, and systems to improve the platform and user workflows.

The Network Support Engineer will provide technical support and maintenance for various network applications and systems, ensuring optimal performance and uptime.

Provide Tier 2 application and software support for deployed physical-AI systems: diagnose issues using logs, telemetry, and DBs; implement hot-fixes and runbooks; embed at customer sites for NPI and long-term support; collaborate with TAC, Product Support, and Engineering to improve reliability and tooling.

The Senior Customer Support Engineer troubleshoots, repairs, and maintains laboratory equipment, trains engineers, and ensures customer satisfaction through effective communication and service.

Senior-tier support engineer resolving high-severity, complex customer issues, reproducing bugs in lab environments, mentoring support staff, providing PKI and cryptography expertise, collaborating with Product and Engineering to drive systemic improvements, and managing high-profile escalations with clear technical communication.

The Global Product Support Engineer develops procedures for new products, collaborates on problem-solving with engineering, and facilitates training for various stakeholders.

The Network Support Engineer provides technical support for network-related issues, delivering troubleshooting assistance for ControlOne and collaborating with team members and third-party vendors.

Provide hands-on IT support for the San Francisco office and global escalations: troubleshoot macOS, SaaS, networking and A/V systems; provision equipment; build automations and lightweight tools (Python, Jira); implement AI tooling; perform root cause analysis; document workflows; and collaborate with IT Engineering. Role includes occasional travel and some on-site presence.

The Oracle Support Engineer will manage database patching, automate processes, assist the DBA team, and minimize impact on production workloads.

The Cyber Defense Infrastructure Support Engineer will design, implement, and maintain secure network environments, with focus on cyber security technologies and incident management.

The Software Support Engineer serves as a key escalation point for unresolved cases, conducts technical analysis, collaborates on debugging, and mentors Frontline Engineers while ensuring customer satisfaction.

The L2 Support Engineer diagnoses and resolves complex technical issues, mentors junior staff, manages support tickets, and documents solutions to optimize IT service delivery.

As a Support Engineer, you'll assist customers in utilizing Agent OS, debug complex issues, and create support systems and tools. Additionally, you'll help grow the support function globally.

Process Support Engineers guide products through their lifecycle, providing customer support, troubleshooting complex issues, and developing manufacturing processes for semiconductor chips.

The role involves leading enterprise integrations of the Polygon Open Money Stack, managing technical customer relationships, troubleshooting API issues, and conducting quarterly business reviews.

As a Founding Support Engineer, you will manage end-to-end technical support, monitor platform health, and create a support playbook, enhancing customer experience and engineering efficiency.

The Technical Support Engineer responds to customer issues, provides technical solutions, collaborates with teams, maintains documentation, and assists product development, requiring strong technical knowledge and communication skills.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.