CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.
Responsibilities:
Technical Support & Implementation
- Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
- Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
- Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
- Assist with remote connectivity setup and VPN configurations for customer sites.
- Ensure compliance with SLAs while managing ticket queues and project timelines.
Customer Engagement & Documentation
- Advise customers on software and hardware requirements before deployment.
- Provide ongoing support with a strong focus on customer service and follow-up.
- Document processes, configurations, and troubleshooting steps for internal and external use.
Collaboration & Continuous Improvement
- Work independently to execute implementation plans and resolve technical issues.
- Coordinate with cross-functional teams to optimize system performance.
- Stay up to date with emerging technologies to improve deployment and support processes.
Qualifications & Experience:
Required:
- Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
- Experience: 2+ years of experience in system engineering, implementation, and automation.
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
- Experience with SAP Crystal Reports and software interface troubleshooting.
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
- Expectation is to be on call one week per month
Preferred:
- Experience in biomedical systems engineering.
- Familiarity with IIS Web Services and website management.
- Knowledge of coding languages such as Python, C++, or JavaScript.
- Experience with data conversions and network administration.
Success Metrics:
- Provides timely and effective technical support with high customer satisfaction.
- Ensures seamless software deployment with minimal disruptions.
- Maintains accurate documentation and knowledge sharing.
- Continuously enhances technical skills and industry knowledge.
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at https://caredx.com/company/careers
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
The U.S. EEO posters are available here.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
#LI-Remote
This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Skills Required
- Bachelor’s degree in MIS, Computer Science, or a related field, or equivalent experience
- 2+ years of experience in systems engineering, implementation, and automation
- Ability to write complex SQL queries and manage Microsoft SQL Server and Oracle databases
- Experience with SAP Crystal Reports and software interface troubleshooting
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols, including Cisco, Nortel, and RDP
- Availability to be on call one week per month
- Experience in biomedical systems engineering
- Familiarity with IIS Web Services and website management
- Knowledge of Python, C++, or JavaScript
- Experience with data conversions and network administration
What We Do
CareDx: Transforming Transplant Patient Care Through Novel Surveillance Management Solutions CareDx, Inc. is dedicated to improving the lives of organ transplant patients through non-invasive diagnostics. By combining the latest advances in genomics and bioinformatics technology, with a commitment to generating high quality clinical evidence through trials and registries, CareDx is at the forefront of organ transplant surveillance and pre-transplant HLA typing solutions. NASDAQ:CDNA About AlloSure® AlloSure is the first and only non-invasive blood test that directly measures allograft injury and identifies the probability of active rejection to better manage kidney transplant patients. AlloSure is a clinical-grade, proprietary Next-Generation Sequencing (NGS) based test to detect donor-derived cell-free DNA (dd-cfDNA) in order to identify organ injury in kidney transplant recipients. AlloSure is analytically validated as a sensitive, specific, and precise measurement of dd-cfDNA. AlloSure detects active rejection (acute active ABMR, chronic active ABMR, or TCMR) with high accuracy, outperforms serum creatinine in kidney transplant recipients, and is highly sensitive in distinguishing ABMR from no ABMR. AlloSure is performed in the CareDx CLIA-certified laboratory. http://www.allosure.com/ About AlloMap® AlloMap Molecular Expression Testing is a non-invasive blood test used to aid in the identification of heart transplant recipients with stable allograft function who have a low probability of moderate/severe acute cellular rejection at the time of testing in conjunction with standard clinical assessment. AlloMap testing measures the expression levels of 20 genes from a blood sample. The combined expression of these genes is represented as an AlloMap test score. AlloMap is performed in the CareDx CLIA-certified laboratory and has been commercially available in the United States since 2005. AlloMap was cleared by the U.S. Food and Drug Administration in 2008 and was CE marked for the European Union in 2011. Use of AlloMap is also included in the International Society for Heart and Lung Transplantation (ISHLT) Practice Guidelines, published in August 2010, the worldwide standard for the care of heart transplant patients. http://www.allomap.com/
