- Responds to requests for technical assistance.
- Diagnoses and resolves technical hardware and software issues where applicable.
- Research questions using available information resources.
- Acts as an escalation resource for helpdesk support and advises on appropriate solutions.
- Follows standard support procedures, provides troubleshooting guidelines, and assists with issue analysis and resolution.
- Logs all system/infrastructure change and support interactions.
- Assist with infrastructure and service deployment for new applications, including configuration, validation, and post‑deployment support.
- Creates documents for users, staff, consulting personnel, and developers.
- Compares, evaluates, and assists in implementation and integration of new technologies into the computing environment.
- Administers and performs assessment of standard software.
- Approximately 8+ years of experience in IT support, systems administration, or IT engineering, with experience handling increasingly complex technical issues in enterprise environments.
- Excellent knowledge of Windows Operating systems.
- Knowledge of Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
- Experience with building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
- Candidates must possess experience with both Windows and Linux mixed environments.
- Experience supporting security incident investigations and remediation efforts, and escalating incidents according to established security policies.
- Ability to multi-task in a dynamic environment with changing priorities.
- Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies.
- Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business.
- Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence.
- Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity, is a PLUS.
- Experience with automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, is a PLUS.
- Strong customer service skills with the ability to communicate effectively are required.
- Collaborative IT professional with strong troubleshooting, research, documentation, and multitasking skills, able to work effectively with cross-functional teams and varying technical skill levels in a fast-paced environment.
- Excellent English communication skills, both written and verbal are required.
- BS in Computer Science or equivalent preferred
Skills Required
- Approximately 8+ years of experience in IT support, systems administration, or IT engineering in enterprise environments
- Excellent knowledge of Windows operating systems
- Active Directory and Domain Controller administration, including DNS and GPO management in a multi-site environment
- Experience building and administering Windows servers and related infrastructure
- Experience supporting mixed Windows and Linux environments
- Experience supporting security incident investigations and remediation efforts
- Understanding of NAS/SAN storage, replication, load balancing, and LAN/WAN technologies
- Experience working with vendors on upgrades, installations, analysis, troubleshooting, and enhancements
- Experience administering workflows and issue schemes in Jira Software and Confluence
- Strong customer service and effective communication skills
- Strong troubleshooting, research, documentation, multitasking, and collaboration skills
- Excellent written and verbal English communication skills
- Experience with virtual environments, VDI, Citrix NetScaler, backup and restore, disaster recovery, or business continuity
- Experience with automation scripting, including Windows PowerShell and Microsoft Exchange Cmdlets
- Experience with Windows Server 2016, 2019, and 2022
- BS in Computer Science or equivalent
What We Do
Founded in 1995, OMNIVISION has been at the leading-edge of technology, developing and delivering advanced digital imaging, analog, and touch & display solutions for multiple applications across several industries. With more than 3,000 employees worldwide and over 13 billion products shipped, OMNIVISION is a well-known global fabless semiconductor company. Our products can be found everywhere in people’s lives including mobile phones, security & surveillance, automotive, computing, medical, and emerging applications. Across these segments, OMNIVISION’S award-winning technology enables a smoother human/machine interface in many of today’s commercial devices. In this way, OMNIVISION delivers solutions that put its customers at the leading edge of technology. Whether it be developing the first mobile handset camera accessory in 2002, introducing the world’s smallest NTS camera in 2006 or launching PureCel CMOS image sensors in 2013, our dedication to providing reliable, innovative imaging and sensing solutions continue to be the primary aim. The company has recorded numerous industry firsts in its relentless quest for technology breakthroughs that deliver #InfiniteIngenuity: • Guinness World Record for the World's Smallest Commercially Available Image Sensor (OV6948) in 2019. In 2021, it beat its own record with the new OH0TA OVMed® • First to commercialize backside illumination technology in 2007 (OmniBSI™) • Industry's 1st to deploy the most mature LED Flicker Mitigation (LFM) solution in mass production for multiple automotive applications • Automotive industry leader with HALE, our HDR & LFM Engine combination algorithm • Developer of Nyxel® near-infrared technology with by far the best quantum efficiency in CMOS near-infrared imagine • Creator of CameraCubeChip™, the industry’s 1st wafer-level camera modules • First and only global shutter image sensors with cybersecurity, for ADAS and autonomous vehicles • First to introduce RBG-Ir technology to medical
