Top Support Engineer Jobs

Serve as primary technical contact for clients: troubleshoot front-end/back-end issues, analyze logs, isolate root causes, communicate with Engineering/Product teams, produce documentation, provide configuration/training, and support on-call incident response to ensure platform reliability and customer satisfaction.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Lead cloud-first IT operations and local service desk delivering end-user support, device provisioning, identity and access management, ITSM/ITIL processes, asset lifecycle, vendor relationships, endpoint security, and continual service improvement across hybrid workplace environments.

Lead and maintain production and test software for high-volume defense manufacturing. Troubleshoot factory-floor issues, optimize build/test systems, integrate with hardware, and ensure reliable verification tools supporting critical programs.

Perform onsite troubleshooting, debugging, preventative maintenance, and testing of electronic components, subassemblies, and test stands using schematics, datasheets, and established procedures. Collaborate with engineering and cross-functional teams to confirm equipment functionality, document rework instructions, and approve or reject results. Follow written and verbal work instructions and support production sustainment activities.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide technical support for Flywire's SFS, eStore, and TPI products: manage tickets, troubleshoot web and command-line issues, research root causes, escalate to engineering, communicate with clients, and maintain/automate TSE knowledge and workflows using AI tools.

Provide technical support and troubleshooting for Flywire SaaS products (SFS, eStore, TPI). Manage tickets to SLA, research issues via web and command-line tools, communicate solutions to customers, escalate to engineering, and maintain AI-driven knowledge repositories and automations to streamline workflows.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Install, configure, test, and deploy mainframe system software across sysplexes; provide DB2 and z/OS platform support, troubleshooting, on-call incident resolution, and coach junior staff. Collaborate with engineers and stakeholders, support change and incident processes, and contribute to disaster recovery and business continuity planning.

Design, deploy, monitor, and manage scalable Azure cloud infrastructure and applications using IaC and DevOps practices. Troubleshoot and perform root-cause analysis, implement disaster recovery and cost-management strategies, optimize performance and security, and mentor junior team members while supporting CI/CD pipelines and stakeholder requirements.

Author and QA AI-driven automations for healthcare workflows, execute high-volume repetitive automation tasks, produce technical/process documentation, support application improvements, and collaborate with product, engineering, and QA teams using GitHub, Slack, and JIRA. 3-month contract with potential extension; requires fast ramp-up and strong attention to detail.

Senior-level role supporting Telcordia-based service provisioning solutions. Responsibilities include solution architecture, FLEXCOM/CNM expertise, deriving system requirements from user needs, evaluating test cases, guiding testing teams, and applying hands-on open-source knowledge. Strong English communication required.

Design, implement, and maintain SAP Fieldglass test automation framework and scripts; develop test plans and cases; execute automation and manual tests; track and report defects and test status; coach teammates, manage customer relationships, and integrate testing into CI/CD and DevOps workflows using observability and cloud tools.

As a Senior IT Support Engineer, you'll manage identity systems, provide executive support, and oversee technology operations for the Feastables team, using Okta for identity management and leading various IT projects.

Provide technical and business support for Citi applications, manage application environments, perform risk analysis, and lead enhancements while ensuring compliance with corporate standards.

Provide L2/L3 application support for custody, digital assets and settlements applications. Lead incident/outage management, collaborate with development and infrastructure teams, drive stability/resiliency improvements, perform disaster recovery coordination, define onboarding standards, and act as SME and mentor for support teams.

Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Provide hands-on support for connected hardware and software deployments: onboard customers, configure sensor hardware and gateways, set up monitoring dashboards, troubleshoot connectivity and system faults, analyze logs/telemetry, document bugs and coordinate with engineering, and perform onsite customer support up to 25% travel.

Provide high-touch technical support for enterprise video conferencing and AV solutions. Troubleshoot complex issues across Logitech ecosystems and third-party apps (Zoom, Teams, Google Meet), manage customer expectations, escalate to engineering, produce knowledge-base content, and support hybrid enterprise deployments.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

The role involves triaging customer issues, reproducing bugs, reading logs, documenting solutions, maintaining public docs, escalating issues, and building internal tooling.

The Product Support Engineer provides technical support for Noah Medical's products, troubleshooting issues, managing customer relationships, and driving service improvements while collaborating across internal teams.

The Mission Support Engineer manages software deployments, provides technical support, develops training, and collaborates with teams to enhance customer success and processes.