Top Support Engineer Jobs
As a Technical Support Engineer 2 at Datadog, you will engage with customers to resolve technical issues and educate them on the platform. You'll work with internal teams, lead demos, and become a specialist in Datadog's products while utilizing multi-channel support methods.
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The Palo Alto Technical Support Engineer provides post-sales technical support, guiding implementations and resolving issues for customers using Palo Alto Networks products. Responsibilities include managing support cases, conducting fault isolation, collaborating with engineering teams, and contributing to process improvements. Skills in troubleshooting diverse applications, network technologies, and familiarity with cloud technologies are essential.
As a Palo Alto Technical Support Engineer, you will provide technical support and best practice guidance for customers, manage support cases, conduct troubleshooting, and assist in increasing product operability. You will collaborate with cross-functional teams, offer input on new service offerings, and ensure effective communication of complex technical issues.
As a Technical Support Engineer at Datadog, you will engage with customers through various channels to resolve technical issues and educate them on the platform. You'll reproduce technical problems, lead product demos, and contribute to product discussions based on client interactions while working from a Datadog office.
As a Technical Support Engineer at Datadog, you will engage with customers to resolve technical support requests, reproduce issues, conduct demos, and provide feedback to internal product teams. You will become a certified demo specialist and work collaboratively in a hybrid office setting.
As a Technical Support Engineer 2 at Datadog, you'll engage with customers to address technical issues through multi-channel support, reproduce issues, lead product demos, and collaborate with internal teams based on client feedback.
Looking for a Support Engineer to take ownership of customer issues, identify and resolve technical issues, and provide effective technical assistance. Must have strong problem-solving and communication skills, as well as 2+ years of experience in software development or support engineering.
The Tier-2 Support Engineer will manage escalated technical issues from Tier-1 support, providing advanced troubleshooting and resolution. Key responsibilities include documentation of solutions, effective communication with customers, and collaboration with Tier-1 and Tier-3 support teams. Continuous learning and support of the Tier-1 team as needed are also essential.
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As a Network Support Engineer, you'll provide technical support for troubleshooting and debugging systems related to industrial networks, including Stratix Ethernet Switches and virtualization technologies. The role involves customer interaction, installation training, and maintaining service tickets. You'll be part of a hybrid team working primarily weekends with flexible hours during the week.
As a DevOps Support Engineer at Copado, you'll manage technical support for users, troubleshoot issues, advocate for customer needs, and maintain technical expertise in Copado's offerings. Your role requires strong problem-solving skills and the ability to enhance customer satisfaction with efficient solutions.
The Support Engineer will own customer technical issues, troubleshoot and resolve problems, liaise with R&D and product teams, and improve support processes. Additionally, the role involves enriching the Knowledge Base with technical information and providing product feedback to internal teams.
The IT Support Engineer is responsible for maintaining and troubleshooting client systems including PCs, printers, servers, and network devices. This role includes helpdesk support, documentation, and collaboration with internal and external teams. The engineer will also handle system monitoring, customer inquiries, and manage technical support cases from start to finish.
As an Application Support Engineer, you will monitor and support foreign exchange trading systems to ensure their reliability and performance. You will troubleshoot issues, interact with clients and team members, perform systems checks, and manage service requests, ensuring optimal service delivery.
The IT Support Engineer is responsible for providing first and second line IT support, troubleshooting user hardware and software issues, managing user devices, configuration of operating systems, and maintaining server and network equipment. They will also manage user accounts and inventory, ensuring timely issue resolution and adherence to IT procedures.
The Deployment Support Engineer provides support for new system installations and software/hardware upgrades, addressing user needs for PCs and mobile devices. Responsibilities include onsite client support, project management, and user training, ensuring timely resolution of technical issues and high customer satisfaction.
As a Network Support Engineer at Cytracom, you will troubleshoot hardware and network issues, assist with PBX systems, manage tickets in Zendesk, maintain communication with customers and vendors, and escalate problems as needed, all while becoming proficient in Cytracom products and services.
The Support Engineer 3 role involves delivering incident resolution focusing on root cause analysis, managing escalations, developing proactive support strategies, and collaborating with other engineers and managers to improve customer outcomes. This position emphasizes technical expertise in Microsoft products and requires effective communication with both technical and business stakeholders.
The Executive Support Engineer at GEICO supports the Executive Leadership Team by providing technical assistance and ensuring minimal disruptions in their operations. Responsibilities include troubleshooting hardware and software issues, managing IT equipment, and coordinating AV requirements for meetings. The role requires proactive maintenance of devices and clear communication of technical information to non-technical staff.
Provide high-quality technical support to the Executive Leadership Team addressing hardware, software, and network issues while maintaining executive IT equipment and coordinating AV needs for meetings.
The Senior IT Support Engineer at Altana will provide high-level customer service, maintain the internal service catalog, manage end-user computer lifecycles, troubleshoot network issues, enforce data protection laws, and ensure IT operational efficiency. This role requires a proactive approach to technology and exceptional support skills for internal users.
This role involves leading IT initiatives, managing infrastructure improvements, ensuring compliance with regulatory standards, and providing comprehensive IT support across global office locations. Responsibilities include optimizing IT resources, automating processes, and managing procurement for software and hardware.
The Senior Support Engineer will provide technical support to clients, manage and resolve complex client service issues, create technical documentation, collaborate with development teams, and train support specialists. This role requires strong communication skills and the ability to work autonomously in a fast-paced environment.
The Platform Support Engineer provides front line support for a quantitative trading platform, handling production issues and collaborating with development teams for deployments. Responsibilities include automating processes, managing large-scale environments, and ensuring performance and reliability of trading systems.
The Network Support Engineer will provide support for various technologies, including web servers and load balancers, ensuring their operation and performance. Responsibilities include troubleshooting and assisting in the configuration of systems to optimize functionality.
The Product Support Engineer is responsible for researching industry solutions, providing technical analysis, and developing sales support materials related to Tencent's audio and video products. The role involves working with the business team to understand customer needs and provide valuable industry solutions across various media business scenarios.
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