Top Support Engineer Jobs

Lead cloud incident response, resolve complex cross-team service issues, and support customer upgrades and implementations. Design resilient cloud infrastructure, automation, deployment testing, and containerized environments using Docker and Kubernetes. Improve platform reliability, observability, performance, governance, and security across AWS, Azure, and GCP. Document processes, train colleagues, coordinate globally, and promote cloud best practices and continuous improvement.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provides L2 technical support for a B2B SaaS platform by investigating escalated issues, reproducing problems, shipping bug fixes, and supporting L1 representatives. The role partners with Engineering, Product, Customer Success, and senior engineers, identifies recurring issues, improves visibility through metrics, documents findings, and writes knowledge-base content. The position works remotely on a 3 PM–11 PM ET weekday shift with alternating Saturday on-call coverage.

Provides second-level support for external applications and first-level support for internal tools. Responsibilities include ticket prioritization, production troubleshooting, log analysis, SQL reporting, bug fixes, documentation, incident communication, release testing, deployment coordination, integration configuration, and support process improvement. Collaborates with software engineering, DevOps, database administrators, business units, and IT leadership while mentoring other support engineers.

Provide first-line technical support via Slack, email, and in-app chat; troubleshoot logs, APIs, and data mappings; reproduce and document bugs for engineering; write internal and customer help articles; track recurring issues and collaborate with product and engineering to resolve them. In-person role with early hours to support East Coast customers.

Provides onsite operational and systems engineering support for customer environments. Responsibilities include real-time incident response, diagnostics, Tier 3 troubleshooting, configuration validation, system and network support, documentation, testing, deployment, and operational readiness activities across physical and virtualized infrastructure. The role requires Windows and Linux expertise, network troubleshooting, customer communication, U.S. citizenship, onsite work in Annapolis Junction, and the ability to obtain a TS/SCI clearance.

Supports semiconductor equipment and processes throughout the product lifecycle, including customer-site installation, system diagnosis, troubleshooting, repair, and performance optimization. Collaborates with customers and R&D teams on advanced process development, hypothesis testing, design of experiments, statistical data analysis, and technical reporting. Acts as a liaison between customers and business units, resolves complex process issues, approves equipment quality, and trains customers on system operation and maintenance.

Provides expert-level enterprise endpoint and end-user IT support while administering UEM/MDM platforms, automating processes with PowerShell and Bash, managing OS deployment and provisioning, resolving escalated technical issues, and leading cross-functional technology projects. The role also supports endpoint security, Microsoft 365, documentation, audits, vendor relationships, mentoring, standards development, and continuous service improvements.

Installs, maintains, verifies, troubleshoots, and repairs scientific equipment at customer sites. Serves as the primary service liaison for reproductive health customers, manages preventive maintenance and service orders, maintains territory inventory and company assets, provides service estimates, reports quality issues, and supports regional customers. The role is primarily based onsite in Austin with minimal, infrequent regional travel.

Own complex technical support escalations involving data mapping, forecasts, recommendations, integrations, and data feeds. Conduct root-cause analysis, build SQL and Python tooling, create Databricks and Looker dashboards, develop AI-driven workflows, and measure operational impact. Lead cross-functional initiatives with Engineering, Product, Data, Solutions, and Operations teams. Mentor support engineers, document playbooks, present findings to leadership, and drive systemic improvements that reduce ticket volume, handling time, and escalations.

Troubleshoot and resolve client integration issues involving APIs, SFTP, customer management systems, and order management systems. Support clients and internal teams, interpret technical documentation, use monitoring and integration tools, write SQL queries for debugging, execute command-line scripts, maintain troubleshooting documentation, and communicate resolution progress to stakeholders.

Leads the design, operation, automation, and continuous improvement of executive technology infrastructure, including endpoints, mobility, identity, networking, conferencing, AV, and collaboration platforms. Resolves complex cross-functional incidents, establishes standards and observability, drives infrastructure-as-code and root-cause remediation, and mentors engineers. Provides discreet, real-time technology support and strategic advice to senior executives during critical events, travel, and leadership transitions.

Leads technical support for tactical datalink product prototypes and field-service systems. Responsibilities include installation, testing, validation, troubleshooting, defect resolution, technical documentation, customer needs assessments, demonstrations, training, and continuous improvement. The role requires military operations expertise, tactical datalink or networking knowledge, extensive domestic and international travel, OCONUS deployments to austere locations, and collaboration with engineering teams and end users.

The Controls Support Engineer provides remote and on-site technical support for advanced automated material handling systems, ensuring reliability and efficiency through troubleshooting and incident management. The role requires travel and focuses on optimizing PLC systems and industrial networks.

Provides technical support for analytical laboratory instruments, including troubleshooting, repairs, installations, maintenance, calibration, and returned-goods processing. Supports subsidiaries, partners, and customers; monitors service tickets; trains service engineers; develops service documentation; maintains product knowledge databases; and communicates quality feedback for product improvement. Requires domestic and international travel of up to 25%, independent work, strong communication, and collaboration skills.

Provides Tier 2 and Tier 3 support for Exchange Online in the Army 365 environment. Plans and executes mailbox and service migrations from legacy and on-premises systems to Microsoft 365, troubleshoots complex email and connectivity issues, manages configurations and security policies, documents resolutions, and improves support processes.

Provides electrical and software engineering support for complex systems, including component integration, installation, maintenance, documentation, testing, software design, requirements analysis, and system-level tradeoff decisions. Develops and enhances software applications, applies software engineering methodologies, manages integrated project risks and schedules, and reviews software components for design compliance. Requires a final DoD SECRET clearance.

Provides electrical and software engineering support for complex systems. Responsibilities include electrical design and integration, installation and maintenance coordination, software development and integration, requirements analysis, risk and cost management, and testing software components against design requirements. Prepares technical reports, recommendations, and test documentation while supporting large-scale integrated software projects.

Provides electrical and software engineering expertise for complex systems, including architecture, component integration, installation, maintenance, documentation, testing, and technology assessments. Develops and integrates software based on documented requirements, performs hardware/software trade-off analysis, applies software engineering methodologies, and manages risks, costs, schedules, and integrated software projects. Reviews software components for design compliance, documents test results, and serves as an Integration and Test Lead.

Supports production and transition-to-production activities for advanced defense electronics. Performs drawing reviews, tolerance analyses, mechanical engineering assessments, yield and affordability improvements, and product issue resolution. Collaborates with cross-functional teams to deliver quality products on schedule, presents technical information, and leads tasks through closure. The role requires manufacturing experience, mechanical engineering expertise, problem-solving ability, and technical leadership.

Supports semiconductor manufacturing equipment throughout its lifecycle, including customer-site installation, system diagnosis, troubleshooting, repair, process optimization, and qualification. Partners with customers and R&D teams to develop semiconductor processes, design experiments, analyze statistical data, identify root causes, and resolve complex equipment and process issues. Serves as a liaison between customers and business units while supporting multiple deposition, etch, anneal, and implant technologies.

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.

Provides 24/7 production support for business-critical applications, including ticket triage, troubleshooting, log and database investigation, software deployment, monitoring, automation, and change management. Develops knowledge-base content, supports system upgrades, creates process improvements, and collaborates with development teams. Requires SQL expertise, DevOps platform experience, Windows administration, and participation in an on-call rotation.

Provide Level 1 IT support for Windows devices, Microsoft 365, mobile devices, user accounts, connectivity, onboarding, and offboarding. Troubleshoot hardware, software, VPN, WiFi, and application issues while documenting resolutions and supporting employees at client and company sites. The role may grow into Level 2 responsibilities including Windows and Linux administration, networking, Intune, security tools, scripting, escalations, documentation, and mentoring.

Owns technical execution of unmanned system deployments, including preparation, integration, troubleshooting, field repairs, mission execution, recovery, and documentation. Administers Linux and embedded compute systems, diagnoses hardware, networking, RF, payload, and software issues, and develops temporary tools or workarounds. Trains operators, supports customer onboarding, advises on operational procedures, and relays field feedback to Product and Engineering teams. Requires at least 25% travel and experience supporting defense, government, military, or unmanned-system customers.