Top Support Engineer Jobs

Installs, maintains, verifies, troubleshoots, and repairs scientific equipment at customer sites. Serves as the primary service liaison for reproductive health customers, manages preventive maintenance and service orders, maintains territory inventory and company assets, provides service estimates, reports quality issues, and supports regional customers. The role is primarily based onsite in Austin with minimal, infrequent regional travel.

Own complex technical support escalations involving data mapping, forecasts, recommendations, integrations, and data feeds. Conduct root-cause analysis, build SQL and Python tooling, create Databricks and Looker dashboards, develop AI-driven workflows, and measure operational impact. Lead cross-functional initiatives with Engineering, Product, Data, Solutions, and Operations teams. Mentor support engineers, document playbooks, present findings to leadership, and drive systemic improvements that reduce ticket volume, handling time, and escalations.

Troubleshoot and resolve client integration issues involving APIs, SFTP, customer management systems, and order management systems. Support clients and internal teams, interpret technical documentation, use monitoring and integration tools, write SQL queries for debugging, execute command-line scripts, maintain troubleshooting documentation, and communicate resolution progress to stakeholders.

Leads the design, operation, automation, and continuous improvement of executive technology infrastructure, including endpoints, mobility, identity, networking, conferencing, AV, and collaboration platforms. Resolves complex cross-functional incidents, establishes standards and observability, drives infrastructure-as-code and root-cause remediation, and mentors engineers. Provides discreet, real-time technology support and strategic advice to senior executives during critical events, travel, and leadership transitions.

Leads technical support for tactical datalink product prototypes and field-service systems. Responsibilities include installation, testing, validation, troubleshooting, defect resolution, technical documentation, customer needs assessments, demonstrations, training, and continuous improvement. The role requires military operations expertise, tactical datalink or networking knowledge, extensive domestic and international travel, OCONUS deployments to austere locations, and collaboration with engineering teams and end users.

The Controls Support Engineer provides remote and on-site technical support for advanced automated material handling systems, ensuring reliability and efficiency through troubleshooting and incident management. The role requires travel and focuses on optimizing PLC systems and industrial networks.

Provides technical support for analytical laboratory instruments, including troubleshooting, repairs, installations, maintenance, calibration, and returned-goods processing. Supports subsidiaries, partners, and customers; monitors service tickets; trains service engineers; develops service documentation; maintains product knowledge databases; and communicates quality feedback for product improvement. Requires domestic and international travel of up to 25%, independent work, strong communication, and collaboration skills.

Provides Tier 2 and Tier 3 support for Exchange Online in the Army 365 environment. Plans and executes mailbox and service migrations from legacy and on-premises systems to Microsoft 365, troubleshoots complex email and connectivity issues, manages configurations and security policies, documents resolutions, and improves support processes.

Provides electrical and software engineering support for complex systems. Responsibilities include electrical design and integration, installation and maintenance coordination, software development and integration, requirements analysis, risk and cost management, and testing software components against design requirements. Prepares technical reports, recommendations, and test documentation while supporting large-scale integrated software projects.

Provides electrical and software engineering expertise for complex systems, including architecture, component integration, installation, maintenance, documentation, testing, and technology assessments. Develops and integrates software based on documented requirements, performs hardware/software trade-off analysis, applies software engineering methodologies, and manages risks, costs, schedules, and integrated software projects. Reviews software components for design compliance, documents test results, and serves as an Integration and Test Lead.

Provides electrical and software engineering support for complex systems, including component integration, installation, maintenance, documentation, testing, software design, requirements analysis, and system-level tradeoff decisions. Develops and enhances software applications, applies software engineering methodologies, manages integrated project risks and schedules, and reviews software components for design compliance. Requires a final DoD SECRET clearance.

Supports production and transition-to-production activities for advanced defense electronics. Performs drawing reviews, tolerance analyses, mechanical engineering assessments, yield and affordability improvements, and product issue resolution. Collaborates with cross-functional teams to deliver quality products on schedule, presents technical information, and leads tasks through closure. The role requires manufacturing experience, mechanical engineering expertise, problem-solving ability, and technical leadership.

Supports semiconductor manufacturing equipment throughout its lifecycle, including customer-site installation, system diagnosis, troubleshooting, repair, process optimization, and qualification. Partners with customers and R&D teams to develop semiconductor processes, design experiments, analyze statistical data, identify root causes, and resolve complex equipment and process issues. Serves as a liaison between customers and business units while supporting multiple deposition, etch, anneal, and implant technologies.

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.

Provide Level 1 IT support for Windows devices, Microsoft 365, mobile devices, user accounts, connectivity, onboarding, and offboarding. Troubleshoot hardware, software, VPN, WiFi, and application issues while documenting resolutions and supporting employees at client and company sites. The role may grow into Level 2 responsibilities including Windows and Linux administration, networking, Intune, security tools, scripting, escalations, documentation, and mentoring.

Owns technical execution of unmanned system deployments, including preparation, integration, troubleshooting, field repairs, mission execution, recovery, and documentation. Administers Linux and embedded compute systems, diagnoses hardware, networking, RF, payload, and software issues, and develops temporary tools or workarounds. Trains operators, supports customer onboarding, advises on operational procedures, and relays field feedback to Product and Engineering teams. Requires at least 25% travel and experience supporting defense, government, military, or unmanned-system customers.

Owns forward-deployed communications and networking missions from preparation through recovery. Configures and troubleshoots IP networks, Linux systems, video streaming, RF, satellite, and beyond-line-of-sight communications in austere environments. Supports field exercises and operational missions, trains military and government customers, develops diagnostic tools, and provides feedback to Product and Engineering teams.

Provides technical support for the Lansweeper platform by troubleshooting customer cases, reproducing issues in lab environments, documenting resolutions, managing SLAs, and maintaining technical documentation. The role requires hands-on experience across Windows, Linux, virtualization, networking, Active Directory, and cloud platforms. It also involves proactive case follow-up, customer communication, collaboration with support teams, and eventual participation in enterprise and severity-one customer calls.

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Supports 24x7 SATCOM gateway network operations for DISA, including circuit configuration, alternate routing, outage restoration, alarm monitoring, change management, incident documentation, and troubleshooting across routers, switches, crypto devices, and satellite modems. Works with customers and other network operations centers to maintain network availability and resolve service-impacting incidents.

Supports 24x7 SATCOM network operations for DISA, including circuit configuration, alternate routing, outage restoration, network monitoring, change management, incident documentation, and troubleshooting across routers, switches, crypto devices, and SATCOM modems. Collaborates with customers and NOCs to maintain network availability and resolve service-impacting incidents.

Provides Tier 2 technical support for enterprise platforms, development environments, CI/CD pipelines, cloud services, identity and access, Kubernetes, and shared technology services. Troubleshoots incidents, gathers diagnostic evidence, coordinates escalations with engineering teams, maintains ticket records and knowledge documentation, supports shift handoffs and major incidents, and identifies recurring issues for process or automation improvements.