Top Support Engineer Jobs

The Support Engineer will provide end user support for Windows and Mac, including mobile devices, while delivering high-quality IT service to executives.

The Support Engineer will resolve mid-tier pipeline issues, manage user permissions, investigate data quality tickets, and maintain live site telemetry and instrumentation updates.

Provide technical support in Windows and Mac environments, ensuring excellent customer service, particularly to C-level executives. Experience in offshore team collaboration is preferred.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Lead the support engineering function by building and owning AI agents, automation workflows, classification and knowledge systems to eliminate ticket categories. Run escalations, investigate complex issues across logs and code, hire and coach support engineers, and close feedback loops with product and engineering to continuously reduce manual support work.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

The Cloud Infrastructure Support Engineer will manage AWS environments, support Windows infrastructure, enhance system security, and automate tasks using scripting tools.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

As a Support Engineer, you will tackle complex network tickets, support customer networks remotely, and collaborate closely with the engineering team to enhance product offerings.

As a Process Support Engineer, you will guide products from concept to qualification, providing customer support and troubleshooting complex issues while developing advanced semiconductor manufacturing processes.

The Process Support Engineer will provide customer support, conduct installations and troubleshooting of semiconductor manufacturing equipment, and collaborate with R&D to optimize manufacturing processes.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

The Global Product Support Engineer develops procedures for servicing products, conducts tests, collaborates with manufacturing, and trains technical staff.

The IT Support Engineer II provides advanced technical support and troubleshooting for IT systems, manages escalated tickets, and collaborates with remote support teams while traveling to various sites.

The Support Engineer provides technical support to enterprise customers, resolving complex issues and collaborating with internal teams to enhance product support. Responsibilities include account management, issue troubleshooting, and building customer relationships.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Provide onsite IT support and escalation for customer environments, troubleshooting endpoints (Windows, macOS, Chromebooks), servers, networks, Microsoft 365, and MDM. Deploy and maintain monitoring/management tools, document systems, manage incidents in ServiceNow, assist with implementations and projects, and support customer communications and team onboarding.

Provide on-site and remote technical support for Surfscan semiconductor tools: diagnose, troubleshoot, and repair board- and system-level issues; minimize customer downtime; prepare field service reports and quotes; assist installations and train other engineers; work independently and spend at least half time at customer sites/cleanrooms.

Provide on-site and remote technical support for FAST/Films semiconductor equipment: diagnose, troubleshoot, repair board- and system-level issues, prepare field reports and quotes, collaborate with installation teams, and minimize customer downtime while working independently in cleanroom environments (~50% on-site).

Run day-to-day mainframe production platform operations: incident/problem management, release deployment, monitoring, capacity and availability, troubleshooting batch job failures, creating tickets, metrics, and process improvements. Work onsite three days weekly.

Provide technical escalation support for Field Service Engineers across assigned automation systems. Diagnose failures using logs, reproduce issues in-house, test PLC/robot/software/electrical fixes, document troubleshooting guides, identify fleet-wide trends, and drive permanent product fixes with Engineering. Work on-site in Bolingbrook, IL or Oakland, CA and travel occasionally.

Serve as the technical escalation point for Field Service Engineers to diagnose, reproduce, and resolve complex failures across mechanical, electrical, PLC, robot, and software systems. Analyze logs and fleet data, build troubleshooting plans, test fixes in-office, and escalate systemic issues to Product Engineering while maintaining knowledge base and reducing repeat site visits.

Provide advanced troubleshooting and resolution for complex network incidents across routing, switching, firewalls, VPNs, DNS, and load balancing. Execute maintenance, migrations, and recovery efforts; lead root cause analysis, incident response, and post-incident reviews. Create/runbooks and mentor support staff while partnering with Engineering, Platform, and NOC to improve reliability and operational efficiency.

Provide onsite VIP and executive end-user support in Santa Clarita: troubleshoot Windows/macOS/mobile devices, manage device lifecycle (imaging/rebuilds), support Intune/JAMF and SCCM/PXE workflows, administer Microsoft 365/Exchange Online, document in ServiceNow, perform onboarding/offboarding, printer support, and participate in on-call rotations.

Support, deploy, and optimize AWS-based cloud solution components for DoD clients. Manage operations and maintenance of secure systems, harden systems to STIGs, deploy containerized applications (Kubernetes/Docker) within a DevOps framework, use Linux/Windows and scripting (Bash/Ansible/YAML), and collaborate with stakeholders. Work shifts as needed and maintain required security clearance and certifications.