Top Support Engineer Jobs
The Product Support Engineer is responsible for researching industry solutions, providing technical analysis, and developing sales support materials related to Tencent's audio and video products. The role involves working with the business team to understand customer needs and provide valuable industry solutions across various media business scenarios.
The Applications Support Engineer will provide technical support in Oracle EBS Finance modules, solve production issues, conduct root cause analyses, and collaborate with IT and business teams to ensure timely finance period activities.
As a Support Engineer at Lumos, you have the opportunity to be a founding member of our Support function. Partnering with the Solutions Engineering team as well as Customer Success Managers, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. You'll not only report to the Support Engineering Lead but partner with them in developing clear swimlanes for Support at Lumos.
The Associate Technical Support Engineer provides remote technical support for MiPACS customers, troubleshooting issues related to SQL queries, network configurations, and product setups. Responsibilities include assisting with QA testing, maintaining customer records, and ensuring adherence to DICOM standards and healthcare IT best practices while collaborating with other teams.
The Associate Technical Support Engineer provides remote technical support to MiPACS customers, troubleshooting issues related to SQL queries, PowerShell scripts, and medical imaging. Responsibilities include assisting customers with product setup, conducting QA testing, maintaining CRM records, and collaborating with teams for project handoffs.
The Systems Support Engineer I provides technical support for clients, handling support tickets, inbound calls, troubleshooting Windows and Mac OS issues, and managing services like Office 365. Responsibilities include enhancing customer service through ITIL practices and improving user uptime through effective problem resolution.
The Executive Technology Support Engineer provides technical support to the leadership team, ensuring that their technology needs are met for seamless productivity. This role involves troubleshooting technical issues, staying informed about technology trends, and acting as an advisor to executives regarding tools that enhance efficiency. Strong communication skills are necessary to simplify complex concepts for non-technical users while maintaining confidentiality.
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Provide post-sales technical support for Palo Alto Networks products, manage cases from ticketing to resolution, conduct troubleshooting, provide configurations, and assist customers with best practices. Collaborate with internal teams and participate in on-call rotations as needed.
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The Palo Alto Technical Support Engineer will provide technical support to customers and partners, manage support cases, conduct fault isolation, and offer troubleshooting guidance. They will collaborate with engineering teams and work on process automation, while also participating in on-call support.
The role involves providing technical support and problem resolution for customers and partners focused on Palo Alto Networks Cortex. Responsibilities include managing support cases, conducting fault isolation, and providing troubleshooting and best practice configurations. The engineer will also collaborate with various teams and participate in after-hours support as needed.
The Palo Alto Technical Support Engineer will provide technical support, manage support cases, conduct fault isolation, and offer best practice guidance for customers using Palo Alto Networks products. Responsibilities include troubleshooting software issues, collaborating across teams, and maintaining process automation.
As a Palo Alto Technical Support Engineer, you will provide technical support to customers, manage support cases, conduct fault isolation, and offer best practices for implementation. You'll collaborate with customers and the Arrow ECS team, helping to resolve technical issues while communicating complex topics effectively. Additionally, you will support development of process efficiencies and participate in an on-call rotation.
The Palo Alto Technical Support Engineer provides post-sales technical support, troubleshooting, and best practices to customers. Responsibilities include managing support cases, conducting fault isolation, collaborating with engineering teams, and supporting documentation and process automation.
The Palo Alto Technical Support Engineer provides post-sales technical support to customers, manages support cases, conducts fault isolation, and collaborates with engineering teams. They are involved in troubleshooting across multiple OS and technologies, and participate in weekend on-call rotations, ensuring customer success.
The Technical Support Engineer will provide post-sales technical support, manage support cases, conduct fault isolation, analyze technical issues, and collaborate with engineering teams for product support. Responsibilities include offering configurations, troubleshooting practices, and developing automation efficiencies while participating in after-hours support.
The Palo Alto Technical Support Engineer will provide technical support to customers, manage support cases, conduct fault isolation, and offer best practice guidance. Responsibilities include collaborating with engineering teams, managing troubleshooting processes, participating in on-call rotations, and contributing to process automation efforts.
As a Palo Alto Technical Support Engineer, you'll provide post-sales technical support, manage support cases, conduct root cause analysis, and collaborate with customers and teams to ensure product effectiveness. You'll also help develop automation processes and participate in on-call support as needed.
As a Palo Alto Technical Support Engineer, you will provide technical support to customers and partners, manage support cases, conduct fault isolation, offer troubleshooting guidance, and assist in process automation. You will collaborate with engineering teams and communicate technical issues effectively. Additionally, you will be involved in weekend on-call rotations.
The Palo Alto Technical Support Engineer provides technical support for Palo Alto Networks products, manages support cases, conducts fault isolation and root cause analysis, interprets technical documentation, and collaborates with customers to resolve complex technical issues while participating in a weekend on-call rotation.
The Support Engineer at Massive Rocket will manage support tickets to ensure SLAs are met, administer various cloud-based tools, lead incident management, and provide solutions to technical issues. Responsibilities also include maintaining system security and optimizing performance while collaborating with cross-functional teams.
Technical Operations Support Engineer role within the Marketing Solutions organization at TransUnion, focusing on digital and data-driven marketing solutions in an AWS Cloud based environment. Responsible for troubleshooting, advising internal stakeholders, and delivering solutions. Requires 4-5 years of technical support experience, proficiency in Excel, SQL, bash, linux, and AWS CLI, as well as critical thinking, problem-solving, and communication skills.
The Senior AWS Support Engineer leads the design, implementation, and management of scalable and secure AWS solutions, ensuring optimal performance and reliability. Responsibilities include managing AWS infrastructure, automating processes, troubleshooting issues, documenting architecture, collaborating with teams, and developing backend systems and APIs.
The Dedicated Support Engineer will deliver seamless technical support and troubleshooting for LiveRamp customers, manage a ticket queue, collaborate with Technical Services, and continuously improve customer outcomes using KPIs and feedback.
As an Escalation Support Engineer, you will provide advanced technical support to global customers by troubleshooting complex issues and collaborating with engineering teams. Key responsibilities include acting as a subject matter expert, enhancing support processes, building internal tools, and educating the Solutions Support Engineering team on new product launches and developments.
As a Cloud Operations and Support Engineer, you'll manage the operational health of the Docebo platform, addressing customer issues, diagnosing operational problems, and coordinating responses across teams. Key responsibilities include incident management, service monitoring, troubleshooting outages, and maintaining the infrastructure. The role involves on-call duties and requires strong knowledge of Docebo's architecture.
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