Top IT Jobs in Buffalo, NY

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Support federal fusion-center style incident intake and analysis for system disruptions, compliance, and intrusion events under Regulation SCI. Provide subject-matter expertise in enterprise IT and network infrastructure, perform high-level systems analysis, and communicate findings to senior stakeholders.

Lead IT Operations and IT Engineering for enterprise identity, endpoint management, network infrastructure, collaboration tooling, and end-user services. Set strategy, SLAs, roadmaps, and metrics; hire and develop a high-performing team; partner closely with Security, Finance, People, and Legal; drive AI-native automation and productivity tooling; own vendor relationships, budget planning, and major incident escalation and migrations.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Provide technical leadership as a Solutions Architect SME for federal health programs. Design and oversee AWS-based solutions, define success metrics, support proposal development, lead multi-disciplinary teams, coordinate SMEs, deliver technical presentations, and develop staffing and lifecycle cost estimates to support deployment and growth across federal agencies.

Lead Data QA for the Enterprise Data Warehouse: define QA strategy, design and execute source-to-target validations, CDC and ETL checks, data masking verification, build quality dashboards and automations, mentor QA analysts, manage defects and release readiness, and collaborate with Data Engineering, BI, Product, and stakeholders to ensure data is accurate, complete, and audit-ready.

Write, edit, and maintain policies, SOPs, technical orders, and ATO documentation for a Zero Trust program. Manage versions, handle sensitive/classified materials, create diagrams and visualizations, review compliance, and coordinate with stakeholders to ensure documentation meets DoW requirements.

Assist Technical Instructor with hands-on IT training and classroom facilitation, lead study groups, monitor and support learner performance, enter learner data in LMS/Salesforce/Canvas, enforce program policies, and help maintain training equipment and materials.

Lead global IT strategy, delivery, and support for supply chain planning and manufacturing systems. Partner with business leaders to define priorities, deliver end-to-end implementations, govern application standards, and apply data, automation, analytics, and AI to improve planning accuracy, manufacturing visibility, and operational decision-making. Build and manage a global IT team, oversee vendors and system integrators, and own operational health, risk mitigation, and executive communication.

Serve as the Product Owner for CMS programs, owning the Salesforce product roadmap, translating stakeholder needs into user stories, leading backlog grooming and sprint planning, coordinating cross-functional teams, supporting testing and UAT, managing documentation and technical processes, and driving adoption and continuous improvement while ensuring compliance with CMS requirements and program timelines.

Develop and execute IT channel growth strategies targeting national IT solution providers and resellers. Build partner-specific business plans, enablement content, and sales plays. Align national channel strategy with regional execution, support complex opportunities, monitor partner pipeline in CRM, lead partner reviews, represent the company at industry events, and drive measurable revenue growth.

Lead development and execution of IT channel growth strategies across national solution providers and resellers. Build partner business plans, enablement, and sales plays; align national strategy with regional teams; monitor partner pipeline in CRM; support complex opportunities, conduct business reviews, represent the company at industry events, and drive measurable revenue growth.

Lead enterprise-scale IdP architecture and engineering for DoD-scale authentication and federation. Define standards, implement ADFS/modern IdP platforms, design federation/trust models, oversee MFA/PKI/passwordless solutions, mentor teams, and drive Zero Trust identity modernization for millions of users.

Support design, integration, operation, and sustainment of enterprise Identity Provider services for DoD-scale authentication. Administer ADFS, configure federation trusts, implement SAML/OAuth/OIDC/WS-Fed and certificate-based solutions, support SSO/MFA/conditional access, troubleshoot tokens/certificates, onboard applications, document designs, and contribute to Zero Trust and identity modernization efforts.

Perform cloud cost analysis and optimization for CMS cloud products: collect and review billing data, produce financial reports and dashboards, train customers on cloud cost patterns and tools, manage master payer accounts, recommend savings (e.g., savings plans/reserved instances), and support FinOps adoption.

Lead design, implementation, and support of enterprise LAN/WAN/WLAN/SD-WAN, cloud, and data center networks. Serve as technical lead for complex infrastructure projects, provide Level 3/4 support, ensure security and compliance (CMMC/NIST/CIS/FIPS), mentor engineers, drive automation and standards, and participate in incident response and audits.

Lead human-centered design and front-end engineering for the NIH Data Lakehouse: conduct user research and testing; create wireframes, prototypes, flows, and accessible interfaces; build scalable React/Next.js/TypeScript UI components; integrate with GraphQL and search services; contribute to design systems, component libraries, and platform-wide front-end best practices.

Senior IT leader partnering with Commercial leadership to define and deliver pharma commercial technology strategy, oversee Veeva and digital platforms, lead product launch technology readiness, manage vendors/agencies, ensure compliance and governance, and lead IT teams to deliver scalable, secure commercial applications and digital experiences.

Administer, maintain, and optimize PACS and related imaging systems; support DICOM/HL7 integrations; troubleshoot imaging workflows; coordinate with radiology, cardiology, vendors, and IT to ensure secure, accessible patient imaging and compliance with HIPAA.

The Lead IT Telecom Architect designs and optimizes Telecom and Contact Center architecture to meet business goals, ensuring security and performance. Responsibilities include strategy development, technology evaluation, system implementation oversight, and stakeholder collaboration.

This is a spontaneous application opportunity where candidates submit their CV and motivation for potential job matches.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Provide hands-on technical leadership and architecture direction for enterprise application teams. Guide solution design, ensure security/compliance, enforce CI/CD and coding standards, lead reviews, collaborate with stakeholders, document architectures, and promote responsible AI-assisted development while mentoring engineers.