Top Operations Jobs in Baltimore, MD

Leads revenue operations for a B2B SaaS company by owning forecasting, pipeline rigor, GTM accountability, CRM architecture, data quality, KPI reporting, and AI-enabled automation. Partners with Sales, Marketing, Customer Experience, Product, and Finance to operationalize strategy, improve revenue predictability, and align targets, processes, and systems. Manages and mentors a RevOps Analyst while building a scalable, high-performing function.

Owns day-to-day customer operations for Regions Bank through go-live and stabilization. Leads service readiness, incident swarming, risk management, escalation, root-cause follow-through, and coordination across SaaS, application, data, infrastructure, and account teams. The role establishes clear accountability, builds customer trust, and develops a repeatable operational playbook that may later scale across the Americas.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Own Replicant’s revenue operations engine, including forecasting, pipeline management, incentive plans, pricing and packaging, quota and capacity planning, GTM systems architecture, and AI-assisted reporting. Partner with Sales and Finance leadership, consolidate data across CRM and GTM tools, improve decision-making, and grow the RevOps team from one analyst into a scalable function.

Own and build Replicant’s revenue operations function, including forecasting, pipeline management, compensation, pricing, quota setting, capacity planning, GTM systems, and AI-assisted reporting. Serve as a strategic partner to Sales and Finance leadership, consolidate fragmented revenue data, improve operating decisions, and grow the RevOps team from one analyst. The role requires experience building RevOps at growth-stage SaaS companies and leading cross-functional revenue strategy.

Coordinates global free-of-charge orders from entry through completion, managing order data, acknowledgements, delivery dates, tracking, stock inquiries, discrepancies, and customer service follow-up. Partners with Marketing, Sales, Distribution Center, and Education teams, maintains order databases, supports process improvements, and manages approximately 3,000 orders monthly. Requires strong organization, communication, attention to detail, and flexibility to work overtime or weekends.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.

Leads revenue operations across Sales, Marketing, and Customer Success, including forecasting, planning, reporting, quota and compensation design, GTM systems, process optimization, and KPI management. Builds and leads the Revenue Operations team, evaluates AI and automation opportunities, manages the GTM technology stack, supports retention and churn forecasting, and drives cross-functional operating plans and business effectiveness.

Provides Tier 1 IT support for internal users through phone, chat, and ticketing channels. Triages, troubleshoots, documents, and resolves hardware, software, administrative, and retail technology issues. Supports desktops, laptops, tablets, payment terminals, proprietary applications, Microsoft and iOS environments, and VIP requests. Escalates complex issues, communicates resolution progress, maintains service records, follows documented procedures, and periodically travels to headquarters or retail locations for training and special projects.

Supports the payment lifecycle for expert contributors by managing payment support tickets, investigating discrepancies, resolving disputes, and communicating with contributors. Audits payment data and complex incentive structures, builds SQL queries, scripts, automations, and dashboards, and collaborates with Finance, Operations, Delivery, and Engineering. The role also supports payment compliance, data traceability, workflow improvements, and audit requirements.

Own and improve Clipboard’s internal operations tooling ecosystem, including workflows, integrations, automations, support platforms, and AI-driven systems. Translate operational needs into technical solutions, partner with engineering, troubleshoot production issues, improve system reliability, and execute tooling initiatives that increase operational efficiency and scalability.

Owns GTM operations from opportunity creation through renewal, including pipeline analytics, forecasting, Salesforce and Clari administration, AI-enabled workflow automation, data governance, customer handoffs, renewal processes, and partner operations. Builds trusted reporting, improves pipeline discipline and forecast accuracy, identifies deal and renewal risks, and partners with Sales, Customer Success, Finance, Partnerships, and executives on commercial decision-making.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Leads development operations systems for a multi-entity fundraising organization. Responsibilities include rebuilding Salesforce, improving data integrity, creating dashboards and forecasting tools, implementing moves management workflows, driving Jira and Confluence adoption, managing integrations and vendors, and establishing contract, invoicing, and compliance tracking systems. The role also manages and coaches a Senior Development Manager and partners with fundraising, finance, executive, IT, and data teams.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, analyzing performance, and leading cross-functional initiatives through launch readiness. Partners with Lottery stakeholders and analytics teams to create strategic plans, evaluate investments, establish decision criteria, and communicate recommendations. Requires quantitative modeling, test design, data validation, stakeholder alignment, and project planning skills.

Develops strategy, performance frameworks, competitive intelligence, and scalable processes for the Loyalty & VIP Growth organization. Uses KPI analysis, market research, AI, and automation to inform decisions, improve workflows, and support strategic initiatives. Partners cross-functionally to translate data into recommendations, build AI-enabled tools, and enhance organizational performance.

Performs complex deposit and bank operations tasks, including exception reviews, reporting, wire processing, NSF and chargeback processing, fraud review, Fed corrections, and Reg E compliance. The role supports multiple banking departments, mitigates operational risk, maintains compliance with banking regulations, improves procedures, and ensures accurate, responsive service to clients and internal teams.

Leads strategic operations for Microsoft’s Core commercial organization, managing executive business rhythms, governance, operating cadence, and cross-organizational alignment. Partners with senior and regional leaders to translate strategy into measurable execution, surface risks and dependencies, improve decision-making, and ensure accountability. Establishes scalable processes, tools, and standards while driving continuous improvement and adoption of AI-enabled capabilities.

Build and lead Koyfin’s Revenue Operations function from scratch. Own HubSpot administration, integrations, data quality, enrichment, funnel definitions, lead scoring, dashboards, forecasting, test validation, and outbound messaging. Partner closely with AEs, SDRs, and sales leadership to improve sales motions, validate experiments, optimize messaging performance, and establish scalable processes and reporting infrastructure.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Build Prelim's first business operations function: create cross-team coordination, workload visibility, operational rhythms, staffing and project coordination, and manage vendors/logistics to ensure scaled, reliable delivery while working closely with the founder and team leads.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Generalist operations strategy role focused on analyzing operational data, identifying bottlenecks, building dashboards and models, implementing AI and automation tools, designing scalable workflows, and leading cross-functional initiatives. Projects may include improving payment collection, onboarding AI vendors, developing predictive payer-risk models, or managing operations teams to improve performance, quality, and customer experience.