Top Operations Jobs in Baltimore, MD

Lead and optimize creative operations for an agency: manage resourcing, processes, budgets, and onboarding; implement AI and dashboards; shape team culture, career pathways, and participate in strategic planning.

Support the Senior Manager to optimize development team operations: record gifts, manage donor and gift data quality, maintain financial documents in Google Drive and Salesforce, prepare invoices/payment requests, assist with donor materials, reporting, and special events, and coordinate with IT and Finance.

Lead and optimize day-to-day operations, translate CEO strategy into operational plans, oversee program delivery and project management, support financial oversight and donor reporting, ensure compliance and risk management, drive adoption of digital tools, and manage partnerships, vendors, and stakeholder reporting to enable efficient, data-driven program impact.

Own and run the Deal Strategy intake: review pricing/discounts, triage legal and treasury exceptions, validate order forms, prioritise high-impact deals, maintain clause and pricing playbooks, run cross-functional taskforces, track deal metrics, and design guardrails and enablement for scalable approvals.

Lead global support operations to transform manual processes into AI-augmented, outcome-based systems. Drive staffing, tiered support models, capacity planning, data-driven improvements, and cross-functional initiatives to improve customer experience and operational efficiency. Build and empower teams, define success metrics, and institutionalize support intelligence at scale.

Process and check deposit and payment operations, reconcile daily pending transactions, support department KPIs and risk management, assist audits, coordinate with overseas branches, learn system controls, and suggest process improvements to meet SLAs and quality standards.

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.

Lead Underwriting, Processing, and Closing teams to drive origination, quality, velocity, and homeowner experience. Build and coach production leaders, set operational goals, monitor metrics, remove bottlenecks, scale processes, lead change management, own Salesforce reporting and analytics, execute workforce planning, and implement investment risk policy to increase capacity and operational effectiveness.

Lead and localize day-to-day operations for the South Korean market: manage vendors (payment processors, security, marketing), coordinate with product and marketing, set up local office and procurement, optimize operational workflows, and ensure compliance with global standards.

The Senior Operations Manager oversees warehouse performance, manages teams, ensures safety compliance, and implements strategic action plans to optimize operations.

The Operations Manager will oversee warehouse operations, manage supply chain processes, develop teams, ensure compliance with safety standards, and drive performance improvements.

Provide operational support to regional sales reps to move complex deals from opportunity to order entry. Create accurate quotes, maintain Salesforce opportunities, evaluate pricing approvals, coordinate with customer service, and improve processes and documentation to ensure compliant, efficient deal execution.

Lead RevOps initiatives: own pipeline and funnel analysis, forecasting, territory and coverage management, and build scalable reporting and systems. Partner across GTM (marketing, finance, pre-/post-sales) to surface insights, drive operational changes, and iterate quickly on processes to improve sales performance.

Senior Director responsible for leading and scaling global ecommerce operational teams (content, localization, onboarding). Drives operational strategy, process optimization, AI-enabled automation, KPIs, governance, and cross-functional workflows to improve efficiency, scalability, and execution across Commercial Operations.

Lead and develop a remote calendar operations team, design staffing and scheduling models, audit and improve workflows, track key metrics (transcript delivery, response times, compliance), and act as escalation point while partnering cross-functionally to optimize end-to-end scheduling and vendor relationships.

The Technical Lead oversees IT and Data Operations, manages service desk support, incident response, and ensures system availability while coordinating with various personnel.

Support Sales by building segmentation models, territory designs, and compensation plans; advise Sales VPs through business reviews; maintain dashboards and reports in Salesforce, Gong, and Omni; improve CRM workflows and data quality; ensure account, opportunity, and territory integrity; and collaborate cross-functionally to operationalize GTM decisions.

Investigate high-risk and suspicious financial activity, manage queues and escalations, and resolve disputes. Analyze datasets and use tools (SQL, Snowflake, Tableau, Excel) to identify fraud patterns, apply knowledge of ACH/Card/RTP and consumer regulations, and communicate findings to stakeholders to mitigate risk.

Lead pre-sales operations for Solutions Engineering and Consulting: drive forecasting, deal inspection, territory and capacity planning, variable compensation operations, AI/automation initiatives, executive reporting, and cross-functional alignment to accelerate deal velocity and revenue growth.

Coordinate and execute monthly vendor and user access reviews. Maintain records in Vanta and Jira, track remediation items, collect evidence, produce monthly closeout summaries, escalate blockers, and support the security/compliance owner to ensure timely completion of recurring compliance tasks.

Support and scale go-to-market operations through Salesforce administration, user support, data quality management, system enhancements, UAT, and reporting. Partner with Sales, Deal Desk, Customer Success, and Business Systems to resolve issues, document processes, train users, and improve CRM data governance and operational efficiency.

Lead AI-enabled revenue forecasting, maintain executive dashboards, ensure CRM data governance (Salesforce), and integrate revenue, compliance, and learner data. Partner cross-functionally to translate analysis into actionable insights, optimize renewals and pricing, and reduce operational toil for Development and Partnerships.

Lead user adoption strategy for a student-data app across pilots and large outreach windows. Design role-based onboarding, recruit peer champions, track adoption leading indicators, run pulse feedback, produce concise user resources, coordinate with UX and external partner Gloo, and document learnings for scalable rollouts. Measure success by genuine behavior change, trust-building, and sustainable field integration.

Lead global education operations with P&L ownership, ensuring scalable delivery of in-person, virtual, and self-directed training. Drive operational strategy, process governance, vendor/stakeholder collaboration, KPI-driven performance reporting, budget oversight, and team leadership to improve learner experience and financial performance.

Lead administration and automation of firm-wide bonus programs (attorney, case manager, staff, incentives). Own Spiff platform and team, drive integrations (UKG, Salesforce, NetSuite), improve processes, partner with controllers, HR, payroll, and finance, and brief executives on bonus metrics and exceptions.