Top Senior Operations Jobs in Baltimore, MD

Lead cross-functional business operations focused on client lifecycle, deal desk/pricing, implementation, and utilization. Manage 1-2 direct reports, resolve complex client escalations, own company workstreams, and optimize processes and tooling to improve scalability and financial outcomes.

Manage end-to-end annuity new business transactions including complex case processing, application entry, requirements management, funding, issuance, and contract delivery. Communicate with financial professionals, resolve exceptions, mentor peers, support quality and process improvements, and use Microsoft 365 and AI tools to enhance productivity and documentation in a remote environment.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Lead insurance operations team to drive service excellence for financial advisors through reporting, escalations, process improvements, project management, cross-functional collaboration, and people leadership to ensure consistent, high-quality operational performance.

Lead and manage the firmwide eBilling function, ensuring timely, compliant electronic invoice submission. Oversee eBilling team, rate override processes, client/matter setups, and collaborate with stakeholders to resolve issues. Drive process improvements, automation, training, and documentation to ensure consistent, efficient billing operations across offices.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Director of Revenue Operations will optimize sales strategies, align cross-departmental functions, oversee sales processes, manage CRM integrity, and lead a team to boost performance and revenue growth.

Own and optimize the end-to-end revenue systems ecosystem (HubSpot, GTM stack), improve CRM data integrity, build predictive forecasting and KPI frameworks, run deal desk reviews, and translate GTM strategy into scalable cross-functional processes to support Sales, CS, Marketing, Partnerships, Finance, Product, and Engineering.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.

Responsible for redesigning mortgage operations, improving efficiency with emerging technologies, and collaborating across teams for a scalable operating model.

Lead and optimize sales processes, territory planning, RFP and Bid Desk reviews, Salesforce enhancements, data quality, and sales tech stack. Deliver metrics, automate alerts, collaborate cross-functionally, and use AI tools to improve AE/CSM productivity and sales efficiency.

Lead design and deploy automation-first systems to streamline diligence, deal evaluation, and GTM workflows. Build integrations across HubSpot, Omni, and internal systems, use AI and n8n for automation, instrument analytics, and partner with commercial, product, and engineering teams to improve service delivery and customer experience.

Own annual revenue planning and monthly forecasts for enterprise customers, design lead-to-cash workflows in HubSpot, build Power BI dashboards and predictive models (DAX), manage forecast governance, coordinate non-standard pricing with Deal Desk, and translate data into executive insights to drive upsell, retention, and churn mitigation.

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Lead and manage enterprise infrastructure and Tier III operations for a classified DoD environment. Oversee virtualization, networking, storage, lab modernization, cybersecurity compliance (RMF/NIST/STIG), CDS support, logistics, contractual deliverables, and team development while acting as senior technical escalation point and driving modernization and sustainment activities.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Lead and improve core sales processes and forecasting; run sales operating cadence (forecast calls, pipeline reviews, QBRs); support territory, quota, and capacity planning; analyze pipeline health and rep productivity using Salesforce, Excel, and BI tools; drive cross-functional GTM initiatives and ad hoc analyses to optimize sales effectiveness and revenue predictability.

Build and scale Covera's Revenue Operations function: own HubSpot CRM administration, pipeline management, forecasting, executive and board reporting, deal desk and pricing processes, cross-functional commercial operations, dashboards/KPIs, and scalable automation to enable predictable growth.

Lead and optimize operational infrastructure for Forbes' Creator Network. Manage contract pipelines and legal workflows, support podcast acquisitions and creator onboarding, coordinate cross-functional teams (Finance, Production, Product, Legal, Sales, Events), launch new B2C/B2B creator initiatives, and establish scalable backend processes to support high-profile creators and original IP.

Lead and maintain ECLF's operational framework, including policy and procedure management, business systems administration, cross-functional coordination across lending, capital, portfolio administration and asset management teams, contract and payments management, program monitoring, and support for program development and implementation. Serve as program management lead and ECLF representative on Enterprise-level operational and data governance initiatives, audits, and systems improvements.

Operate a lean business-incubation pod to rapidly turn concepts into live tests. Own logistics, field execution, partner outreach, and travel. Track multiple pilots, build basic financial models, document customer conversations and pilot results, and enable fast decisions on scaling or killing ideas. Work independently with direction from the team lead.

As a Senior Revenue Operations Manager, you'll optimize revenue processes, enhance customer engagement, and implement operational frameworks to support growth through data-driven insights and cross-functional collaboration.

As a Senior Revenue Operations Manager, you will optimize workflows across Marketing, Sales, and Customer Success, improve data integrity, and enhance tools like HubSpot to drive revenue growth.

Lead the planning discipline across the GTM funnel, overseeing architecture, capacity modeling, and team development. Collaborate with executives to drive revenue strategies.