Top Senior Operations Manager Jobs in Baltimore, MD

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Manage the end-to-end customer contracting lifecycle, including intake, review, approvals, negotiation coordination, execution, retention, and handoff. Own contract operations processes, CLM and Salesforce workflows, reporting, governance, and data integrity. Partner with Legal, Sales, Finance, Service Delivery, Security, and Customer Success to improve compliance, efficiency, visibility, automation, and turnaround times across commercial contracting.

Leads insurance sales and service operations in a contact center environment. Oversees frontline leaders, performance metrics, staffing, quality, sales, profitability, budgets, client relationships, employee development, recruiting, training, and operational improvements. Analyzes performance data, manages resources and projects, coordinates policy and process changes, and ensures strong customer experiences while meeting business objectives.

Provides help desk support for Content and Event Warehouses by resolving end-user tickets, escalating issues to developers, reviewing system logs, responding to feature and performance requests, and educating users and help desk teams. Requires five or more years of relevant experience, strong customer service and organizational skills, JIRA and Confluence experience, and an active TS/SCI clearance with polygraph.

Manage the operational infrastructure for sales and field enablement programs, including planning, scheduling, launch readiness, platform administration, reporting, governance, stakeholder coordination, and process improvement. Measure program adoption, completion, and impact on field performance while optimizing enablement and learning systems. The role requires strong project management, data analysis, communication, and stakeholder management skills, with experience supporting distributed teams and enablement technologies preferred.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Partners with the VP and CTO to manage operational execution across the GS&A practice. Serves as Chief of Staff, coordinates leadership forums and events, tracks strategic initiatives and KPIs, manages headcount and budget forecasting, oversees reporting and dashboards, and drives AI adoption and citizen development programs. The role also supports team performance, development, engagement, and cross-functional alignment across solution areas and technology groups.

Leads finance, accounting, procurement, project controls, and operational support for secure U.S. Government design, engineering, and construction programs. Oversees budgeting, forecasting, revenue recognition, pricing, cash flow, compliance, contract performance, and financial reporting. Manages support teams, collaborates with program and project managers, communicates with government customers, improves business processes, and ensures operational and contractual standards are met.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Leads revenue intelligence operations supporting Marketing through executive reporting, forecasting, KPI governance, data quality, automation, and performance insights. The role develops marketing and SDR forecasting models, owns scorecards, improves reporting infrastructure, and translates pipeline, funnel, and ROI data into recommendations for senior leadership. It partners with Finance, Revenue Operations, Data Engineering, Analytics, Marketing, and SDR teams while mentoring analysts and driving cross-functional reporting standards.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

The Senior Operations Manager oversees warehouse performance, manages teams, ensures safety compliance, and implements strategic action plans to optimize operations.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Leads strategic operations for Microsoft’s Core commercial organization, managing executive business rhythms, governance, operating cadence, and cross-organizational alignment. Partners with senior and regional leaders to translate strategy into measurable execution, surface risks and dependencies, improve decision-making, and ensure accountability. Establishes scalable processes, tools, and standards while driving continuous improvement and adoption of AI-enabled capabilities.