Top Senior Customer Success Jobs in Baltimore, MD

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Manage enterprise customer relationships, renewals, and expansion revenue for Tenable’s cybersecurity SaaS solutions. Lead onboarding, adoption, strategic account reviews, sales presentations, forecasting, and customer satisfaction efforts. Collaborate with sales, support, product, and marketing teams to identify expansion opportunities, resolve challenges, and represent the customer. Requires strong communication, sales performance, account management, and cybersecurity industry experience.

Build and lead Fotokite’s global post-sales Customer Success function. Create scalable playbooks and SOPs, implement customer health tracking and telemetry dashboards, manage strategic accounts, recruit and coach regional teams, and drive retention, expansion, software subscriptions, and service revenue across public safety, defense, OEM, and enterprise security customers.

Manages strategic customer relationships, adoption, success planning, executive business reviews, renewals, and customer health forecasting. Partners with Sales, Support, Professional Services, and Product to resolve issues, mitigate churn risk, improve retention, and identify expansion opportunities. Serves as a customer advocate and drives value realization across PowerSchool’s education technology products.

Leads LucyRx’s strategic client success function across its PBM portfolio, focusing on client satisfaction, retention, renewals, growth, and profitability. Builds executive client relationships, oversees account strategies and renewal plans, manages escalations, develops client success leaders, and establishes performance standards. Partners with Sales, Operations, Clinical, Product, and Finance teams to represent client needs, improve value realization, and strengthen long-term partnerships.

Own post-sale relationships for enterprise customers, driving adoption, value realization, retention, renewals, and expansion. Serve as a strategic advisor, lead executive business reviews, monitor customer health, manage escalations, coordinate cross-functional teams, and translate customer goals into measurable outcomes. The role also champions customer feedback internally and supports long-term advocacy through references, case studies, and expansion opportunities.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Manage B2B enterprise customer relationships across onboarding, activation, adoption, expansion, and renewal. Serve as a trusted advisor to brokerage and crypto-platform customers, drive satisfaction and retention, manage escalations, deliver QBRs, monitor account health and risks, and coordinate with Product, Sales, Marketing, Operations, and Broker-Dealer teams. The role requires hands-on experience in brokerage, crypto exchange, or trading-platform operations, including onboarding, funding, trading workflows, APIs, and compliance challenges.

Own relationships with mid-market employer customers, manage renewals and expansion opportunities, support utilization through data-led business reviews, monitor account health, and drive product adoption. Collaborate with account executives, product, clinical, data science, legal, and marketing teams while using AI tools to improve workflows. The role requires strong communication, commercial judgment, project management, and willingness to travel 10%.

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Manage enterprise customer accounts throughout the post-sale lifecycle, driving adoption, retention, renewals, and expansion. Develop success plans, conduct business reviews, lead onboarding and enablement, monitor customer health, and demonstrate measurable ROI. Build executive relationships, identify risks and growth opportunities, capture customer feedback, and collaborate cross-functionally with Sales, Product, Data, Marketing, and Support. Use Salesforce and customer success analytics to maintain account data and inform engagement strategies.

Own customer onboarding, adoption, and expansion for Cisco Hypershield and Nexus N9300 Smart Switches. Guide controller design, virtualization deployments, segmentation, firewall policy, and production use cases. Build trusted technical relationships with NetOps and NetSecOps stakeholders, lead workshops, resolve adoption blockers with engineering and support, and develop reusable training and reference materials. The role requires deep networking, Linux, virtualization, and customer-facing solution architecture expertise.

Own strategic relationships with association customers from onboarding through renewal and expansion. Build the customer success playbook, processes, metrics, and renewal motion for a new vertical. Lead success planning, executive business reviews, member engagement programs, and data-driven value analysis. Identify account growth opportunities, collaborate with internal teams, advocate for customer needs, and represent Natter at association events. The role requires executive-level communication, strategic account management, and regular travel.

Own a hybrid portfolio of charter school customers, including enterprise networks and smaller sites. Build success plans, drive adoption and ROI, manage renewals and retention, resolve escalations, support implementations, and identify expansion opportunities. Lead scaled onboarding, product demonstrations, training, workshops, and user groups while collaborating with Sales, Support, Implementation, Product, and Finance. Serve as the primary relationship owner and advocate for charter customers.

Own client relationships across construction projects, drive adoption of an augmented reality platform on active sites, translate field performance into business value, identify and resolve adoption risks, support retention and expansion, and relay client feedback to internal teams. The role requires deep construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, strong stakeholder communication, and extensive travel to project sites.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Leads and develops a team of Customer Success Managers supporting enterprise healthcare SaaS accounts. Drives retention, renewals, expansions, customer satisfaction, and advocacy through data-driven strategies. Analyzes customer health and churn trends, improves workflows and playbooks, manages team capacity, and presents performance insights to senior leadership while collaborating with Sales, Operations, and other cross-functional teams.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.