Top Tech Support Jobs in Atlanta, GA

Provides L1.5 escalation support for enterprise security, gateway infrastructure, IAM, MFA, SSO, authentication, and privacy issues in a 24/7 remote call center. Troubleshoots escalated calls and tickets, investigates security and privacy incidents, verifies identities, documents resolutions, follows compliance procedures, and coordinates with Tier 2/3 teams. The role requires rotational shifts, strong multitasking, fast accurate typing, and adherence to HIPAA and data privacy standards.

Provides advanced technical support for complex security, gateway access, authentication, and privacy issues in a 24/7 remote environment. Handles high-volume ServiceNow tickets and calls, troubleshoots IAM and authentication failures, documents resolutions, follows HIPAA and privacy procedures, identifies suspicious access attempts, mentors peers, supports quality assurance, and escalates high-impact security incidents.

Leads technology resiliency governance across an asset and wealth management application portfolio. Oversees disaster recovery, cyber recovery, data restore, and sustained operations testing; maintains documentation, evidence, taxonomy alignment, and control compliance. Produces audit-readiness reporting, identifies emerging risks, coordinates remediation, and advises application owners. Also supports production incident, problem, and change management, observability, service restoration, and responsible adoption of enterprise AI for operational workflows.

Supports strategic planning, portfolio management, work intake, governance, performance reporting, and strategic initiatives for a federal healthcare technology program. The role develops roadmaps, dashboards, executive communications, and performance measures; facilitates leadership and cross-functional discussions; tracks risks, dependencies, and decisions; and drives process improvement. Success requires strong project management, facilitation, stakeholder engagement, strategic thinking, and communication skills.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.