Top Senior Tech Support Jobs in Atlanta, GA

Provides L1.5 escalation support for enterprise security, gateway infrastructure, IAM, MFA, SSO, authentication, and privacy issues in a 24/7 remote call center. Troubleshoots escalated calls and tickets, investigates security and privacy incidents, verifies identities, documents resolutions, follows compliance procedures, and coordinates with Tier 2/3 teams. The role requires rotational shifts, strong multitasking, fast accurate typing, and adherence to HIPAA and data privacy standards.

Leads technology resiliency governance across an asset and wealth management application portfolio. Oversees disaster recovery, cyber recovery, data restore, and sustained operations testing; maintains documentation, evidence, taxonomy alignment, and control compliance. Produces audit-readiness reporting, identifies emerging risks, coordinates remediation, and advises application owners. Also supports production incident, problem, and change management, observability, service restoration, and responsible adoption of enterprise AI for operational workflows.

Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.

Owns the technical pre-sales lifecycle for physical security and network solutions. Partners with sales teams, consults with clients, designs CCTV, access control, FDAS, and wired/wireless network architectures, and develops BOMs, drawings, specifications, and pricing. Leads technical presentations, validates solutions, manages project handoffs, reviews designs and quotes, and mentors junior Solutions Engineers.

Senior pre-sales Solutions Engineer responsible for scoping, designing, quoting, and presenting physical security and network infrastructure solutions. The role covers CCTV, access control, fire alarm systems, wired and wireless networks, technical drawings, bills of materials, pricing, client consultation, project handoff, quality assurance, and mentoring junior engineers.