Top Remote Tech Support Jobs

YesterdaySaved
Remote or Hybrid
United States
103K-129K Annually
Mid level
103K-129K Annually
Mid level
HR Tech • Information Technology • Professional Services • Sales • Software
Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.
Top Skills: APIsCSSDatabasesHrisHTMLPayroll PlatformsScriptingSQLWebhooks
Reposted YesterdaySaved
Remote
United States
19-21 Hourly
Junior
19-21 Hourly
Junior
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.
Top Skills: CSSEcommerce PlatformsHTMLJavaScriptJquery
Reposted YesterdaySaved
In-Office or Remote
San Francisco, CA, USA
100K-130K Annually
Junior
100K-130K Annually
Junior
Big Data • Cloud • Software • Generative AI • Big Data Analytics
As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.
Top Skills: Ai Support ToolingAirflowAWSAzureBigQueryDatabricksDbtGCPPythonSnowflakeSQL
7 Days AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
46K-62K Annually
Senior level
46K-62K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.
Top Skills: APIsCloud PlatformsDhcpDnsGpsIotJSONPostmanSaaSSalesforceSensorsTcp/IpTelematicsVpnsWiresharkZendesk
7 Days AgoSaved
In-Office or Remote
Alpharetta, GA, USA
29-52 Hourly
Junior
29-52 Hourly
Junior
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide time-sensitive technical support for RIS/PACS radiology systems: troubleshoot Windows servers/workstations, networks, Oracle databases; manage 20–30 ticket backlog; document incidents; liaise with internal teams to drive resolution and participate in on-call rotation.
Top Skills: Active DirectoryCC#C++Enterprise-Class StorageNetworkingOraclePacsPowershellPythonRisTcp/IpWindowsWindows Command LineWindows Server
Reposted 11 Days AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
107K-162K Annually
Senior level
107K-162K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.
Top Skills: Ai ToolsLookerSQLTableau
Reposted 12 Days AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
46K-62K Annually
Mid level
46K-62K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.
Top Skills: APIsDhcpDnsJSONPostmanSalesforceTcp/IpVpnsWiresharkZendesk
Reposted 13 Days AgoSaved
Remote or Hybrid
USA
70K-110K Annually
Mid level
70K-110K Annually
Mid level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.
Top Skills: AnsibleAWSAzureDockerGCPHelmKubernetesRest ApiSplunkTerraformWindows
Reposted 16 Days AgoSaved
Easy Apply
In-Office or Remote
San Francisco, California, USA
Easy Apply
56K-83K Annually
Mid level
56K-83K Annually
Mid level
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Provide advanced technical support to customers, resolving complex issues, documentation, and collaboration with internal teams. Assist with software configuration and improve customer satisfaction through various communication channels.
Top Skills: Ai Fine-TuningDatadogDockerGoGrafanaLinuxMySQLNode.jsPostgresPythonReactShell ScriptingSQL
Reposted 22 Days AgoSaved
Remote or Hybrid
4 Locations
19-19 Hourly
Entry level
19-19 Hourly
Entry level
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.
Top Skills: Crm SystemsDns ManagementDomain RegistrationFtpHTTPJoomlaSmtpWeb HostingWeeblyWixWordpress
23 Days AgoSaved
Remote or Hybrid
United States
103K-129K Annually
Mid level
103K-129K Annually
Mid level
HR Tech • Information Technology • Professional Services • Sales • Software
The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.
Top Skills: APIsAsanaJIRASaaSSalesforceZendesk
5 Hours AgoSaved
In-Office or Remote
21 Locations
Senior level
Senior level
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Tier 3 Technical Support Engineer responsible for advanced troubleshooting of distributed trading/payment systems, collaborating with DevOps and backend teams, building automation tools, dashboards, and incident management processes, and supporting Java/Spring Boot microservices and blockchain infrastructure to ensure 24/7 platform stability.
Top Skills: Ai AgentsAPIsBlockchainCi/CdClaude CodeHTTPJavaKubernetesLinuxMicroservicesMongoDBMySQLPythonRedisRestful ApisRustSpring BootTcp/Ip
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5 Hours AgoSaved
In-Office or Remote
21 Locations
Mid level
Mid level
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Provide Tier 3 technical support for large-scale trading systems, troubleshoot distributed backend and blockchain issues, collaborate with developers/DevOps, build automation tools, dashboards, and monitoring, document root causes, and support 24/7 incident management for Binance's platform.
Top Skills: Ai AgentsCi/CdClaude CodeHTTPJavaKubernetesLinuxMongoDBMySQLPythonRedisRestful ApiRustSpring BootTcp/Ip
5 Hours AgoSaved
In-Office or Remote
41 Locations
Senior level
Senior level
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Provide Tier 3 technical support and incident management for a large-scale trading platform, troubleshoot distributed systems and backend code, collaborate with DevOps and backend teams, build automation tools and monitoring, maintain knowledge base, and engage with Java/Spring Boot microservices, APIs, blockchain tech, and AI-assisted troubleshooting.
Top Skills: Ai AgentsAPIsBlockchainCi/CdClaude CodeHTTPJavaKubernetesLinuxMicroservicesMongoDBMySQLPythonRedisRestful ApiRustSpring BootTcp/Ip
5 Hours AgoSaved
Remote
US
Mid level
Mid level
Cloud • Cybersecurity
Serve as primary technical contact for customers, troubleshoot and resolve issues across cloud, container, and network environments, collaborate with engineering/product teams to reproduce and escalate complex problems, guide setup and best practices, document solutions, and drive proactive product improvements to maintain high customer satisfaction.
Top Skills: AWSAzureBashDockerGoGCPKubernetesLinuxNetworkingPythonRoutingSecurity
5 Hours AgoSaved
Remote
Patuxent River Estates, MD, USA
90K-115K Annually
Mid level
90K-115K Annually
Mid level
Business Intelligence • Consulting • Financial Services
Provide direct support to the APMSE/DAPMSE by coordinating and running meetings, capturing minutes and action items, managing calendars and SharePoint/Teams/PLM systems, compiling briefs and data calls, tracking staffing and financial planning, monitoring CDRLs and airworthiness artifacts, and supporting flight clearance, RIOs, and other systems engineering processes and taskers.
Top Skills: EcmExostarFlexFlight Clearance ToolGematItrackMS OfficeMicrosoft TeamsModel Based Systems EngineeringOperational Limit DatabasePlmSharepointWebex
6 Hours AgoSaved
Remote
United States
24-25 Hourly
Junior
24-25 Hourly
Junior
Cloud • Information Technology • Consulting
Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.
Top Skills: CcaasDesktop SharingHigh-Speed BroadbandLive ChatNumber PortingUcaasVoip Routing
6 Hours AgoSaved
In-Office or Remote
7 Locations
3-5 Hourly
Junior
3-5 Hourly
Junior
Virtual Reality
Provide frontline technical support via live chat (plus phone/email) for a property-management SaaS: troubleshoot integrations, calendar syncing, smart devices, guide setup of AI replies and pricing, document issues in CRM, escalate bugs, and maintain quality and tone across diverse customers.
Top Skills: Ai Auto-RepliesAirbnbBooking.ComCrm/Ticketing SystemsDeelDynamic Pricing ToolsLive ChatSmart Home DevicesVrbo
8 Hours AgoSaved
Remote
US
90K-120K Annually
Senior level
90K-120K Annually
Senior level
Machine Learning • Software
Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.
Top Skills: AppdynamicsAws (Ec2AzureCloudFormationCloudwatch)DatadogDockerDynatraceEcsEksElasticsearchFargateGCPGrafanaHoneycombInstanaJaegerKibanaKubernetesLambdaLoad BalancersLogstashLogz.IoLuceneNewrelicOpen-SearchPerlPrometheusPromqlPythonRegular ExpressionsRubySignalfxSplunkSumologic
Reposted 20 Hours AgoSaved
In-Office or Remote
7 Locations
88K-141K Annually
Senior level
88K-141K Annually
Senior level
Software • Semiconductor • Manufacturing
The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.
Top Skills: AssemblerBroadcom Mainframe ProductsCicsClistCobolDfdssDfsmsFtpGdpsIbm Data StorageIpcsJclMimNetmasterRexxSdsfSmp/ESolve:AccessTcp/IpTelnetTn3270Tso/IspfUssVtamZ/OsZ/Osmf
Reposted 20 Hours AgoSaved
Remote
USA
70K-100K Annually
Mid level
70K-100K Annually
Mid level
Digital Media • Hardware • Information Technology • Mobile • Music • News + Entertainment • Software
The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.
Top Skills: Ai-Enabled Support ToolingFirewall ConfigurationTcp/IpVlansZendesk
YesterdaySaved
In-Office or Remote
Bentonville, AR, USA
58K-78K Annually
Mid level
58K-78K Annually
Mid level
Information Technology • Software
Provide L2 technical support for Rocket Software customers using Db2 and IBM Z environments. Troubleshoot installation, configuration, and runtime issues, reproduce and document cases, use testing tools, recommend and implement solutions, collaborate with development, mentor technicians, and contribute to training and internal projects.
Top Skills: Db2Db2 ToolsIbm ZJesMainframeUnix System Services (Uss)
YesterdaySaved
Remote
US
22-36 Hourly
Junior
22-36 Hourly
Junior
Healthtech
Provide member-facing and internal technical support focused on RMA and internal tools: diagnose hardware/software issues, manage end-to-end RMA processes, document failures, collaborate with logistics and vendors, escalate and review complex cases, and cross-train to support internal Care Hub tooling while maintaining quality, metrics, and empathetic communication.
Top Skills: Auth0Esper MdmFreshdeskLinearMixpanelSalesforceTableauZendeskZoom
Reposted YesterdaySaved
In-Office or Remote
Fort Lauderdale, FL, USA
Mid level
Mid level
Information Technology
The Advanced Technical Support Engineer provides exceptional technical support, troubleshooting issues, monitoring the network, and coordinating technician dispatch for timely service resolution.
Top Skills: DhcpDnsLan/Wan TechnologiesMS OfficeMonitoring ToolsTcp/IpVpnWireless Technologies
Reposted YesterdaySaved
Remote
Patuxent River Estates, MD, USA
62K-187K Annually
Entry level
62K-187K Annually
Entry level
Aerospace
The role involves analyzing technical and data processing issues, supporting computer systems, improving performance, recommending software, and troubleshooting.
Top Skills: Computer ScienceComputer SystemsItNetworksSoftwareTechnical Support
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