Top Remote Tech Support Jobs

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As a Technical Support Engineer II, you'll troubleshoot production environments, analyze complex issues, collaborate with teams, and mentor peers with a focus on customer success.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.

In this role, you'll diagnose AI-related issues, troubleshoot technical problems, document escalations, and enhance support processes while utilizing AI tools.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

As an Implementation and Technical Support Specialist, you lead Salesforce implementations, manage data migration, troubleshoot issues, and validate product functionality for clients in a B2B SaaS environment.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Technical Support Engineer II provides advanced technical support, manages incident resolutions, trains team members, and champions process improvements while ensuring customer satisfaction.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

Provide customer support via email and chat for Spotlio's platforms, troubleshoot issues, and liaise with internal teams to resolve tickets.

The Technical Support Specialist will assist customers by troubleshooting technical issues, providing guidance on product usage, and collaborating with teams to enhance user experiences.

The Technical Support Specialist will manage customer cases, troubleshoot technical issues with BI products, educate clients, and collaborate with engineering and product teams to resolve challenges while enhancing customer self-service resources.

Handle inbound calls to troubleshoot SolarEdge products, ensure customer satisfaction, process RMAs, and escalate issues to Tier-II support while maintaining communication standards.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.

The Technical Support Representative 1 provides technical support to customers, troubleshooting internet and phone services, and ensuring a positive experience while resolving issues.

The Technical Support Engineer will diagnose and resolve complex technical issues, coordinate production incident response, and ensure platform reliability while providing exemplary customer support in a technical environment.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.