Top Remote Tech Support Jobs

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

Provide advanced L2 technical support for Bindplane, troubleshoot deployment/configuration/integration issues across cloud and containerized environments, collaborate with Product/Engineering, create knowledge base articles, and act as escalation point for L1 support to improve product quality and customer satisfaction.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow. Troubleshoot AI responses, agentic workflows, API integrations, and observability data; reproduce and document bugs; perform configuration changes; triage and escalate issues; ensure SLA adherence; contribute to knowledge bases and communicate technical findings to customers.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow: troubleshoot AI responses, agentic workflows, and API integrations; analyze logs/telemetry (Kibana, Grafana); reproduce and document bugs; perform configuration changes; triage and escalate issues; maintain SLAs and contribute to knowledge bases.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.

Serve as first point of contact for ServiceTitan customers via phone, chat, email, and screen-share. Troubleshoot software, mobile (iOS/Android) and authentication (SSO/MFA) issues, diagnose fleet/GPS problems, use support tools (Salesforce Support Console, chatbot), de-escalate cases, and create customer-centric solutions while documenting and escalating complex issues.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Provide first- and second-line onsite technical support for desktops, laptops, printers, mobile devices, and network/VPN connectivity. Troubleshoot Windows environments, maintain asset inventory, document support activities, assist with server/network device tasks, deploy applications, deliver end-user training, and collaborate with IT teams on upgrades and improvements.

Provide technical support for the improveit 360 Salesforce managed package: troubleshoot issues, respond via tickets/calls/chats/emails, perform Salesforce configuration (flows, workflows, page layouts, reports), document cases, maintain knowledge base, and collaborate on creative solutions and project tasks.