Top Remote Tech Support Jobs

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Analyze customer product journeys and translate product designs into detailed functional and technical requirements. Collaborate with product owners, designers, engineering teams, product managers, and scrum masters to facilitate communication and support high-quality feature development. Maintain knowledge-management standards and documentation while working in an agile environment and applying modern product-analysis techniques, including AI tooling.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides advanced technical escalation support for video security and access control products. Troubleshoots complex software, hardware, networking, and VMS issues; leads technical swarms; collaborates with Engineering, Product, Sales, partners, and customers; mentors support specialists; documents solutions through KCS; identifies recurring defects and improves support workflows. Requires hybrid work, weekend on-call participation, and eligibility for a CJIS-related background check.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Provides onsite and remote technical support for end users and site IT infrastructure. Troubleshoots hardware, software, operating systems, applications, networks, voice, WiFi, printing, and audio/visual systems. Installs and upgrades software, manages imaging and data transfers, delivers hardware, resolves service tickets, supports infrastructure changes, protects information assets, and trains users. Serves as a technical resource for other IT support specialists.

Serves as the senior technical escalation point for complex software, hardware, networking, and video security issues. Leads technical swarms, investigates cases, partners with Product and Engineering, validates fixes, mentors support specialists, develops knowledge-base content, identifies recurring technical trends, and improves support workflows. Requires expertise in IP networking, operating systems, diagnostic tools, and Video Management Systems, with participation in weekend on-call rotations and flexible hybrid shifts.

Provides Level 1 technical support for Baxter infusion pumps, software applications, and connected healthcare technologies. Troubleshoots hardware, software, connectivity, and system issues; manages customer cases and tickets; supports RMA activities; guides setup and configuration; escalates complex issues; and maintains compliance with HIPAA, GDPR, and safety requirements.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows environments, SSO and identity providers, MDM, VPNs, desktop applications, CRM integrations, and user permissions. Lead customer IT meetings, resolve or validate issues, document bugs for R&D, train users, and manage onboarding follow-ups through go-live.

Investigate technical support requests and availability alerts, analyze logs and metrics, identify root causes, test hypotheses, and escalate issues effectively. Support internal users, suppliers, developers, and stakeholders while documenting solutions and improving processes. Contribute to product initiatives, project management, AI-powered automations, and monitoring of hotel and room availability across brands, partners, and suppliers.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Leads a technical support team serving active customer sites, managing daily operations, SLAs, incident escalations, customer communications, staffing coverage, coaching, and continuous improvement. Acts as Duty Manager for high-priority incidents and coordinates with Engineering, QA, Sales, Commissioning, and Customer Operations. Oversees change management, CRM implementation, post-incident reviews, root cause analysis, KPI tracking, process improvements, and proactive service initiatives. The role requires technical knowledge across Linux, Windows, PLCs, networking, and automation tools.

Provides bilingual English and French technical support for Geotab customers, partners, sales representatives, and internal teams. Troubleshoots hardware, software, connectivity, database, device, network, and platform issues across multiple channels. Manages cases through resolution, documents solutions, coordinates device returns, escalates critical concerns, and supports 24/7 operations through rotating shifts. Requires strong customer service, analytical, communication, organizational, and technical skills, including Excel, programming, and data warehouse knowledge.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides white-glove technical support to executives and VIP users across endpoints, Microsoft 365, collaboration platforms, identity systems, and conference-room AV. Manages device provisioning, access, security compliance, incidents, assets, and escalations while supporting the New Jersey office. Builds trusted executive relationships, delivers onsite and remote assistance, supports high-visibility events, and improves support processes, documentation, and tooling. Requires occasional after-hours availability and support during executive travel.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related customer issues. Documents interactions, resolves open issues, follows up on commitments, educates customers, escalates complex problems, and advocates for customer needs. Participates in training and short- and long-term projects while maintaining quality and customer satisfaction.

Provides advanced technical and customer support for Edmentum products through multiple communication channels. Resolves escalated issues, manages strategic customer relationships, documents resolutions, coordinates with internal teams, and meets service metrics. Acts as a subject matter expert for Tier I support by coaching staff, analyzing customer trends, reporting feedback, and improving troubleshooting processes and customer experience.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.