Top Remote Tech Support Jobs

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide technical support for healthcare professionals via phone and email, manage support tickets, and collaborate with teams to improve user experience.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

As a Tier 1 Analyst, you'll provide phone support, troubleshoot Linux-based environments, manage incidents, and ensure customer satisfaction.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

As an Implementation and Technical Support Specialist, you lead Salesforce implementations, manage data migration, troubleshoot issues, and validate product functionality for clients in a B2B SaaS environment.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

Responsible for leading a technical support engineering team, focusing on advanced troubleshooting, root-cause analysis, and collaboration with engineering to improve product quality and customer satisfaction.

Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Senior, UK-based technical support lead for a SaaS compliance platform owning complex incidents end-to-end. Troubleshoot and optimize MSSQL/T‑SQL, IIS, Azure-hosted applications, use monitoring tools, collaborate cross-functionally, and maintain knowledge-base documentation to improve stability and client experience.

The Affera Mapping Specialist provides technical and clinical support for cardiac mapping systems, trains physicians, collaborates with sales teams, and promotes product usage while achieving sales goals.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Representative will assist customers with technical support, troubleshooting, and resolve inquiries using various tools while collaborating with cross-functional teams.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

Provide first-line technical support and integrations for a SaaS digital health product. Troubleshoot SQL/data issues, debug web applications, manage projects, communicate with customers, and improve product satisfaction.

Provide front-line technical support to students via phone, chat, email, and social media. Troubleshoot online classroom access, browser and application issues, document resolutions, escalate when needed, and meet first-contact resolution metrics while working assigned shifts in a high-volume virtual call center.

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.