Top Remote Tech Support Jobs

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support for a B2B SaaS analytics platform through email, chat, and other channels. Investigate dashboards, reports, data, integrations, and configuration issues; reproduce problems; guide customers through troubleshooting; and escalate complex issues to Engineering. Maintain support documentation, identify recurring problems, monitor trends, and collaborate with Customer Success, Implementation, Product, and Engineering teams to improve customer experience and product reliability.

Provides first-line customer support through chat, email, phone, and internal channels. Logs, prioritizes, troubleshoots, resolves, escalates, and follows up on tickets while maintaining accurate customer records. Monitors system alerts, communicates updates and known issues, audits outstanding requests, and participates in after-hours on-call coverage. Supports customers using AI-powered public safety software and coordinates with technical and non-technical stakeholders.

The Technical Support Specialist will manage customer inquiries, resolve product issues via various communication methods, and maintain effective customer relationships through proactive support and knowledge sharing.

Lead and grow a team of Technical Support Engineers to deliver enterprise-level SaaS customer support, manage escalations and on-call rotations, drive root cause analysis and incident management, partner with product and engineering, monitor KPIs, mentor support staff, and advocate product changes to improve customer experience.

Provides frontline phone support to customers, field engineers, and sales personnel for robotic surgical systems. Troubleshoots technical issues using remote diagnostics and error-log reviews, documents complaints, creates and tracks CRM work orders, dispatches service requests, and facilitates escalations. The role also maintains knowledge-base content, supports FDA-compliant processes, drives resolution metrics, and may provide occasional on-site or in-house service support. Flexible scheduling, including holidays, is required.

Provides remote and occasional on-site technical support for commercial chillers, guiding technicians through troubleshooting, startups, commissioning, service, and safety assessments. Analyzes service data, performs root cause analysis, supports quality improvement and new product development, authors technical documentation, assists with training, and serves as a subject matter expert for chiller components and applications. The role requires customer interaction, case management, cross-functional collaboration, quality audits, and flexible support hours for mission-critical customers.

Operate, maintain, and troubleshoot networked simulators and training systems for military exercises. Perform preventive maintenance, hardware installs, software deployment, configuration management, and support live/virtual/constructive training. Provide Tier 1-3 troubleshooting, documentation, training to operators, and participate on an Agile Scrum team. Support system lifecycle, ATO compliance, and occasional travel for installations and exercises.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Provide technical support for Factory’s developer platform by resolving customer architecture, performance, recovery, security, and operational challenges. Advocate for customer needs with product and engineering teams, develop diagnostic and automation tools, create deployment and operational playbooks, and build scalable processes and dashboards. The role requires programming, production environment administration, strong communication, troubleshooting ability, adaptability, and collaboration.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide inbound telephone, email, and chat technical support for hardware and software issues. Troubleshoot mobile and wireless communications, account/billing inquiries, and escalate complex issues to second-level support. Document interactions, follow up on open tickets, and participate in training and project work to improve skills and customer satisfaction.

Provide inbound phone, email, and chat technical support for hardware, software, mobile and account issues. Log interactions in ticketing system, troubleshoot, educate customers, escalate complex issues to second-level support, follow up on open items, and participate in training and project work to improve service quality and customer satisfaction.