Top Remote Tech Support Jobs

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide time-sensitive technical support for RIS/PACS radiology systems: troubleshoot Windows servers/workstations, networks, Oracle databases; manage 20–30 ticket backlog; document incidents; liaise with internal teams to drive resolution and participate in on-call rotation.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

Provide advanced technical support to customers, resolving complex issues, documentation, and collaboration with internal teams. Assist with software configuration and improve customer satisfaction through various communication channels.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

Tier 3 Technical Support Engineer responsible for advanced troubleshooting of distributed trading/payment systems, collaborating with DevOps and backend teams, building automation tools, dashboards, and incident management processes, and supporting Java/Spring Boot microservices and blockchain infrastructure to ensure 24/7 platform stability.

Provide Tier 3 technical support for large-scale trading systems, troubleshoot distributed backend and blockchain issues, collaborate with developers/DevOps, build automation tools, dashboards, and monitoring, document root causes, and support 24/7 incident management for Binance's platform.

Provide Tier 3 technical support and incident management for a large-scale trading platform, troubleshoot distributed systems and backend code, collaborate with DevOps and backend teams, build automation tools and monitoring, maintain knowledge base, and engage with Java/Spring Boot microservices, APIs, blockchain tech, and AI-assisted troubleshooting.

Serve as primary technical contact for customers, troubleshoot and resolve issues across cloud, container, and network environments, collaborate with engineering/product teams to reproduce and escalate complex problems, guide setup and best practices, document solutions, and drive proactive product improvements to maintain high customer satisfaction.

Provide direct support to the APMSE/DAPMSE by coordinating and running meetings, capturing minutes and action items, managing calendars and SharePoint/Teams/PLM systems, compiling briefs and data calls, tracking staffing and financial planning, monitoring CDRLs and airworthiness artifacts, and supporting flight clearance, RIOs, and other systems engineering processes and taskers.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide frontline technical support via live chat (plus phone/email) for a property-management SaaS: troubleshoot integrations, calendar syncing, smart devices, guide setup of AI replies and pricing, document issues in CRM, escalate bugs, and maintain quality and tone across diverse customers.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

Provide L2 technical support for Rocket Software customers using Db2 and IBM Z environments. Troubleshoot installation, configuration, and runtime issues, reproduce and document cases, use testing tools, recommend and implement solutions, collaborate with development, mentor technicians, and contribute to training and internal projects.

Provide member-facing and internal technical support focused on RMA and internal tools: diagnose hardware/software issues, manage end-to-end RMA processes, document failures, collaborate with logistics and vendors, escalate and review complex cases, and cross-train to support internal Care Hub tooling while maintaining quality, metrics, and empathetic communication.

The Advanced Technical Support Engineer provides exceptional technical support, troubleshooting issues, monitoring the network, and coordinating technician dispatch for timely service resolution.

The role involves analyzing technical and data processing issues, supporting computer systems, improving performance, recommending software, and troubleshooting.