Top Remote Tech Support Jobs

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Engineer, you'll diagnose and resolve technical issues, document solutions, and collaborate with engineering to improve customer experience.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide time-sensitive technical support for RIS/PACS radiology systems: troubleshoot Windows servers/workstations, networks, Oracle databases; manage 20–30 ticket backlog; document incidents; liaise with internal teams to drive resolution and participate in on-call rotation.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

Provide advanced technical support to customers, resolving complex issues, documentation, and collaboration with internal teams. Assist with software configuration and improve customer satisfaction through various communication channels.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

Provide L2 technical support for Rocket Software customers using Db2 and IBM Z environments. Troubleshoot installation, configuration, and runtime issues, reproduce and document cases, use testing tools, recommend and implement solutions, collaborate with development, mentor technicians, and contribute to training and internal projects.

Provide member-facing and internal technical support focused on RMA and internal tools: diagnose hardware/software issues, manage end-to-end RMA processes, document failures, collaborate with logistics and vendors, escalate and review complex cases, and cross-train to support internal Care Hub tooling while maintaining quality, metrics, and empathetic communication.

The Advanced Technical Support Engineer provides exceptional technical support, troubleshooting issues, monitoring the network, and coordinating technician dispatch for timely service resolution.

The role involves analyzing technical and data processing issues, supporting computer systems, improving performance, recommending software, and troubleshooting.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.

The Senior Federal Technical Consultant provides technical consulting, leads enterprise solution design, and cultivates customer relationships while meeting revenue and satisfaction goals.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Provide phone and email technical support for Diverse Computing software, manage support tickets, configure routers/VPNs, install software, train customers, run demos, perform QA, assist with systems administration, and be rotationally on-call.

Provide Tier II technical support for software and hardware, troubleshoot complex issues, mentor Tier I staff, escalate to Tier III/development, maintain documentation and knowledgebase, follow GCP and PHI policies, and participate in rotational on-call support.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Provide hybrid technical support, QA, and light development for MultiValue database products. Troubleshoot production issues, perform root-cause analysis, participate in on-call rotations, write automation scripts (Python/Shell), read and debug C code, assist QA testing, author documentation, and help integrate AI tools into support workflows.