Top Remote Tech Support Jobs

Provide advanced technical support across multiple healthcare SaaS products, troubleshoot EHR/API/SSO integrations, collaborate with engineering on defects, create knowledge base content, and maintain strict SLA compliance while managing escalations and customer communication.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.

The Technical Support Representative assists in installing and troubleshooting software, analyzes log files, resolves customer issues, and maintains customer satisfaction through effective support and communication.

Serve as a technical partner for enterprise customers, managing complex technical investigations and building trust-based relationships with stakeholders while optimizing processes.

The Technical Support Engineer I will provide advanced technical support to internal and external customers, manage customer issues, document resolutions, and conduct preventative maintenance activities.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

The Technical Support Engineer will significantly contribute to customer experience and satisfaction, acting as a first line of defense for technical issues and ensuring smooth operations of AI-powered solutions.

The Technical Support Engineer will ensure customer satisfaction by troubleshooting issues, supporting integration, and providing excellent communication, particularly in a SaaS health tech environment.

The VP of Customer Support & Services oversees post-sales customer experience, drives customer satisfaction, and enhances service value across the Americas region. This role leads field support and technical services, collaborates with various departments, and fosters a customer-centric culture.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The role involves providing inbound telephone, email, and chat support, resolving customer inquiries on hardware and software, maintaining documentation, and advocating for customer needs.

Provide inbound telephone, email, and chat support, assist customers with hardware and software inquiries, document interactions, and ensure customer satisfaction. Engage in continuous skill improvement and project work, all while being remote.

Provide inbound telephone, email, and chat support to resolve customer inquiries related to hardware and software. Document interactions and advocate for customer satisfaction while improving skills through training.

The Technical Support Analyst provides efficient technical support, communicates with fulfillment departments, troubleshoots problems, and escalates unresolved issues, ensuring timely resolution for clients.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

Provide technical support by troubleshooting customer issues, monitoring network environments, coordinating repairs, and documenting incidents while communicating effectively with stakeholders.

As a Technical Support Specialist, you will troubleshoot technical issues for merchants, collaborate with cross-functional teams, and improve support processes. You'll work with APIs, e-commerce platforms, and provide excellent customer service, ensuring swift problem resolution.

As a Technical Support Specialist, you will provide problem-solving support for POS software and hardware, maintain lab environments, and troubleshoot various technical issues with excellent customer service.

This role involves managing technical escalations, optimizing support processes, and collaborating with customers and cross-functional teams to enhance operational excellence.

The role focuses on resolving complex technical escalations, optimizing support workflows, tracking metrics, and collaborating with cross-functional teams to enhance customer experience.

Provide advanced technical support for Microsoft technologies. Troubleshoot issues, develop automation tools, analyze problems, and support community events, focusing on customer service and process improvement.

Provide support to customers of the MoveDocs platform by educating them on features, troubleshooting technical issues, and assisting with IT requests.

The Regional Product Specialist drives EXCEL parts sales in Australia and SEA, collaborating with sales, providing technical support, and managing customer relationships.

The Technical Support Analyst will troubleshoot software issues, provide customer support, track escalated tickets, collaborate with teams, and contribute to process improvements.