We're on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we've trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
The Opportunity
The Technical Curriculum Director brings a unique combination of technical subject matter expertise, content development, strategic planning and management skills in developing and leading our curriculum direction efforts. Technical Curriculum Directors manage a team of Technical Curriculum Leads, Learning Designers and SMEs responsible for developing and maintaining learning products for levy and non-levy revenue streams in one or more domains. TCDs support a team to help launch new modular learning experiences that help to close the skill gaps of today and tomorrow within their domain(s) expertise. They do this through managing a team of TCLs, LDs, and SMEs to develop curriculum and by leveraging 3rd party content partnerships. They oversee the entire curriculum development lifecycle and coach these team members ensuring high-quality content, delivery, and learning methods are effectively utilized. They build strategic plans with their TCLs to make sure they have the coverage and freshness needed to fulfill customer demand in their domains. TCDs require to have expertise in technical subjects and learning design principles to create innovative and impactful curriculum that meets the needs of target audiences. They are accountable for the budget allocation of content development within the domain(s) they oversee.
Key Duties and Responsibilities
Domain Strategy

• Expansion within domain(s) and expansion to adjacent domains not already covered: Conducts horizon-scanning techniques to monitor the client landscape to ensure ongoing program market fit.
• Collaborates with PMM and GTM teams to make sure we're staying on the forefront of customers skill needs in their domain(s).
• Defines content roadmap for the domains they oversee
• TCDs work with their team to complete user research/discovery to understand pain points of programs (i.e. what business problems we are solving) and determine principles for new program iterations to address root cause of problems and how to increase relevance, ROI, and personalization.
• Expansion through partnerships: Scans the market for relevant 3rd party content partnerships to support expansion of offering.
• Thought Leadership: Stay informed on product space through ongoing research and participation in relevant events to ensure the product remains industry-aligned

People & Budget Leadership

• Team Management: Leading and managing a team of Technical Curriculum designers, providing direction, guidance, support, and feedback to ensure their professional growth and development.
• Resource Allocation: Effectively allocating resources, including personnel, budget, technology, contractor expansion ensuring domain squad success.
• Mentoring and Development: Providing mentorship and guidance to team members, supporting their professional growth, and creating opportunities for continued learning and development.
• Quality Assurance: Ensuring that high-quality standards and best practices are maintained within the team and across all related activities.
• Budget Management: Works with VP of TC and Finance to upon the necessary budget to develop the roadmap and then manages distributing allocation of content creation budget and resources within a domain(s) they oversee

Client and Cross-functional Stakeholder Management

• Meets with customers to present and get feedback on the content roadmap and gather insights on the changing needs of businesses.
• Leads and influences cross-functional teams to develop and deliver key programmatic resources, platforms, and procedures to ensure the product meets expected outcomes
• Leads a cross-functional team to bring new learning products and product updates to market effectively
• Manages change by ensuring stakeholder buy-in and alignment to changes to the product
• Serves as an internal and external expert for sales conversations

Product Evaluation and Iteration

• Works with Product leadership to define, scope, and prioritize platform functionality that improves the learner and content creation experience (speed, quality, cost and efficiency of learning products)
• Collaboration with other teams to develop tooling and workflows for the implementation of curriculum plans across all stages of the content creation pipeline
• Tracks internal and external metrics associated with our domain-level modules/programs.
• Supports TCL with communication strategies with key stakeholder on new domain and program launches and existing program improvements (i.e. CSM/Delivery/GTM/Launch) and works with Ops to identify new automations to make process easier.
• Monitors and evaluates product performance, industry insights, and product feedback for existing products across domain(s) to surface critical insights, articulate implications, and work with designers to implement appropriate solutions.
• TCDs hold Weekly Stands to gather all related stakeholders across a project and making sure that timelines for the project/product are being met.
• TCDs organize retros on product launches, product metrics and working with internal stakeholders to determine next steps.
• TCDs help to measure the impact of different interventions being deployed (i.e. support designers with designing and implementing interventions in a way that we can measure how effective they actually are at achieving our goals).
• Oversee and coordinate the work of the design team, setting priorities, managing timelines, and ensuring the timely completion of projects.
• Identifying new ways of developing/delivering content that meet the MAGE framework

About You

• Strong, demonstrated leadership with the ability to effectively manage remotely geographically-distributed direct reports
• Proven expertise in technical curriculum and a demonstrated fluency with the ability to rapidly research, analyze, and comprehend technical, and organization information
• Experience setting and executing data-driven content strategies
• Customer discovery and presentation experience
• A proven track record in technical education (higher education, instructor-led training, conference speaking, book publishing, and/or eLearning) with understanding of instructional design techniques and approaches

Preferred Skills and Qualifications

• Strong experience with cohort or online content creation and professional training
• Background showing a focus in enabling business with AI technologies

Salary Information:
The base salary range for this role is $185,000 - $224,250
Benefits
Multiverse currently offers the following benefits.

• Access to no-cost and low-cost healthcare options for Multiversers and their dependents. Get care nationally through MetLife and Aetna's provider networks.
• Support as your family grows! Time off to tend to your growing family with 16 weeks of continuous, fully paid parental leave for primary caregivers.
• Access to a 401(k) with a 4% match, capped at $5,000 per year
• Company sponsored One Medical membership
• Unlimited text based therapy with TalkSpace
• Monthly wellness reimbursement

Multiverse currently offers the following time off types.

• 20 Days of PTO per calendar year
• Life event and volunteer days
• Quarterly M-Powered Days to refresh and recharge
• End of Year Company Shut Down
• Time off to take care of yourself and your loved ones including sick time, compassionate leave and short term disability

Equal Employment Opportunity (EEO) Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Multiverse requires all employees to be fully vaccinated against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.
Please note that while this role is fully remote within the US, we have restrictions in the following states: Hawaii, Alaska, New Mexico, Wyoming, Montana, North Dakota, Nebraska, Minnesota, Iowa, Arkansas, or Kentucky. If you live in these states, please indicate so on the application form. Proceeding with your application suggests to us that you are open to relocation for this particular role.