Top Remote Tech Support Jobs

Provides technical support for Web3 infrastructure customers, troubleshooting integrations and infrastructure issues using logs, CLI tools, scripting, Linux, and proxies. Documents findings, escalates actionable issues to engineering, maintains support documentation, improves automation and tooling, and handles account and billing requests. Collaborates cross-functionally to resolve customer problems quickly and participates in support rotations and issue reviews.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment processing, and data synchronization issues; manages customer cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, and mentoring while meeting service-level and resolution-time objectives.

Provides Tier 1 technical support for enterprise customers through inbound calls, emails, and support cases. Troubleshoots GPS products, documents interactions in Salesforce, manages multiple cases, meets service-level agreements, follows knowledge-base procedures, creates technical notes, and escalates complex issues. Requires strong communication, problem-solving, multitasking, customer service, and technical skills in a fast-paced support environment with flexible scheduling.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provides technical support for CPQ software and integrations with ERP, CRM, databases, and web applications. Diagnoses issues, writes SQL queries, troubleshoots enterprise software and deployments, documents resolutions, collaborates with Engineering and Professional Services, escalates complex problems, and maintains customer communication. The role also involves identifying recurring issues, improving support processes, participating in technical training, and developing expertise in Microsoft technologies, SQL Server, web platforms, and .NET.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Own complex technical escalations, troubleshoot Salesforce configurations, APIs, logs, databases, and AI-powered features, and reproduce defects for engineering handoff. Partner with Development, QA, and Product to resolve issues, validate fixes, mentor Level 1 support staff, communicate technical guidance to customers, and document solutions in knowledge base articles.

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, installations, billing, upgrades, and online orders. Documents customer interactions, resolves issues, researches escalations, follows up on open tickets, educates customers, and contributes to project initiatives while maintaining high customer satisfaction and quality standards.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provides frontline technical and product support through ticketing systems, phone, and email. Troubleshoots customer issues, manages multiple cases, collaborates with Customer Success, Product, and Development teams, and contributes to product improvements. Creates knowledge-base articles, FAQs, training materials, and other self-service resources while supporting feature testing and maintaining clear customer communication.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Investigate, triage, and resolve technical customer issues involving payment APIs, banking networks, ledgers, reconciliation, fiat and stablecoin settlement, and onboarding. Participate in incident response, collaborate with Engineering and Product on root-cause analysis, improve support processes, analyze trends, and use AI tools to accelerate investigations and develop repeatable workflows. The role requires production troubleshooting, strong written communication, and familiarity with APIs, integration protocols, payments, SQL, observability, and support tools.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.