Top Remote Tech Support Jobs

As a Principal Technical Support Specialist, you resolve complex customer issues, act as an escalation point, mentor peers, and drive process improvements.

Provide phone and email technical support for Sideline and Focus products: troubleshoot issues, guide users on best practices, use CRM and softphone to manage interactions, and deliver empathetic, timely solutions in-game, pre-game, and post-game.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.

Provide end-to-end technical support for enterprise customers, owning complex issues, communicating status, creating documentation and self-service content, driving SLAs and customer satisfaction, and collaborating with Product and Engineering to improve the platform.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

Provide technical leadership for mechanical retrofit and MRO service projects: define robust solutions, estimate costs, coordinate design/procurement/manufacturing, supervise supplier quality checks and site implementation, ensure QHSE compliance, and standardize reusable solutions across projects from tender through execution.

Provide inbound phone, email, and chat technical support for hardware and software issues. Log interactions in ticketing systems, troubleshoot mobile and wireless problems, escalate detailed cases, follow up on open issues, and participate in projects and training to improve customer satisfaction.

Provide inbound phone, email, and chat technical support for hardware, software, mobile communications and account issues. Log interactions in a ticketing system, escalate complex problems, follow up on open issues, and participate in training and project work to improve customer satisfaction.

Provide inbound telephone, email, and chat technical support for hardware and software issues. Troubleshoot mobile and wireless communications, account/billing inquiries, and escalate complex issues to second-level support. Document interactions, follow up on open tickets, and participate in training and project work to improve skills and customer satisfaction.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Program Manager role involves overseeing federal service contracts, managing a multilevel workforce, and ensuring compliance and financial tracking. Responsibilities include contract management, staff supervision, financial oversight, and quality compliance. Strong leadership and communication skills are essential.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.