About Robin:
Robin is the leading hybrid workplace experience platform. Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences. Our platform redefines work and community building for hybrid companies everywhere. With industry-leading desk booking and room scheduling software alongside our powerful workplace analytics, our mission is to empower people to do great work and foster a sense of community.
Hybrid Work:
We’d love someone to join our Boston HQ in this role, but we’re open to remote workers as well.
At Robin, we’re passionate about creating a workplace that fosters innovation and collaboration. We believe in the power of hybrid work, where employees can enjoy the best of both worlds.
We understand the importance of in-person connection, which is why we ask our hybrid team members to come into the office at least two days a week. But we do have a remote-workforce as well. We have a travel budget for each team, ensuring our remote employees can have in-person connections several times a year. By blending remote flexibility with in-person collaboration, we can better understand our customers’ experiences and address pain points to continuously improve our product.
We’re looking for an inspiring Technical Support Specialist to join our Technical Support team focused on customer support, with working hours from 1pm - 9pm EDT / 10am - 6pm PDT
This role is interesting because:
- You are the initial point of contact for resolving technical issues for our customers.
- You are a trusted internal resource for other teams’ related questions and issues.
You are qualified if you have:
- Strong written and verbal communication skills and a collaborative attitude.
- Hands on experience with diagnosing and resolving basic technical issues.
- Sound analytical thinking skills and keen attention to detail.
- Good time management skills and work productively with minimal supervision.
- Strong ability to communicate reasonable expectations for a resolution to stakeholders.
How our values show up in this role:
- Drive: You dig into problems raised by customers, clear any confusion around product functionality, and guide them to a solution.
- Innovate: You are passionate about creative problem solving and look for efficient paths to resolution in customer tickets and internal processes.
- Adapt: You thrive in a fast paced environment and collaborate readily, working as a team with associates from all functional areas of our organization.
- Unite: You are a strong communicator and pass on information to your team members, directing unresolved issues to the next level of support personnel.
Benefits:
- Medical & Dental Insurance through Blue Cross Blue Shield covered at 100% for employee-only plans and 85% for family members.
- Vision Insurance offered through EyeMed
- Company sponsored 401k with up to a 3% match
- Incentive Stock Options
- 100% Paid Parental Leave
- Flexible vacation time (that we actually use!)
- 12 company holidays
Perks:
- Professional Development Stipend
- Talent Referral Program
- Recognition perks
- Annual company kickoff in Boston
- In-Office Commuter Stipend
We Celebrate Diversity
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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