Top Remote Tech Support Jobs

The Technical Support Engineer provides technical support to customers using Zoom products, resolving advanced issues, reporting bugs, and assisting with installations and training. This role requires a strong understanding of networking technologies and customer service skills.

As a Technical Support Engineer, you will manage service requests, liaise between banks and clients, and support various technical integrations. You will communicate with clients to resolve issues and enhance satisfaction while participating in training and development opportunities.

As a Technical Support Manager, you will manage a team of technical support specialists, troubleshoot payment device and API issues, collaborate with internal teams to resolve technical problems, and maintain customer satisfaction. You will also create documentation and identify process improvements.

As a Technical Support Engineer, you will provide exceptional client support, maintain support infrastructure, optimize processes, and resolve client issues. Responsibilities include acting as a subject matter expert, analyzing internal alerts, and collaborating with product development teams to ensure operational readiness.

The Technical Support Analyst at AssetWorks is responsible for assisting customers, responding to inquiries, troubleshooting issues, generating support tickets, and participating in follow-up testing. The role focuses on enhancing customer satisfaction through effective communication and resolution of technical problems while managing multiple tasks and priorities.

As a Technical Support Engineer on the Customer Success team at ngrok Inc., you will take ownership of and resolve customer technical inquiries and issues. Responsibilities include troubleshooting, root cause analysis, customer advocacy, and collaboration with internal teams. Must have 3+ years of SaaS post-sales experience and be located on the East Coast in the EDT time zone.

The Sr. Specialist I, Technical Support is responsible for providing advanced technical support for software, hardware, and peripherals. They resolve client issues through advanced troubleshooting, document solutions, mentor other analysts, and collaborate with various internal teams to address escalations and enhance product knowledge.

The Deployment and Technical Support Engineer is responsible for deploying and providing solutions-based support for the ThreatConnect platform to key customers. This role involves troubleshooting, maintaining customer relationships, communication, and innovating deployment technology.

The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.

As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.

Join Poll Everywhere as a Senior Technical Support Specialist providing support to F1000 companies and R1 Universities. Troubleshoot technical issues, assist customers via email and phone calls, collaborate with internal teams, and ensure customer satisfaction. Responsibilities include advanced troubleshooting, bug identification, and coordinating with product teams for issue resolution.

As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).

The Technical Support Manager at Outset will oversee a team of Technical Support Engineers, addressing customer challenges with Outset Medical products. Responsibilities include staffing, developing training programs, managing budgets, and driving metrics for remote technical call resolution while actively engaging with customers.

The Technical Support Engineer will manage complex installation and upgrades of the Resware platform, requiring proactive engagement with customers while ensuring timely updates on new features and system performance. This role involves technical execution, collaboration with various teams, and maintaining strong relationships with clients.

The Technical Support Specialist will manage and resolve technical inquiries about the software, facilitate customer communications, assess support tickets, and work with engineering teams for solutions. Responsibilities include training customers, documenting issues, and contributing to knowledge base articles to enhance customer experience.

The Manager of Technical Support leads a team of Support Engineers in addressing technical questions and issues from customers and partners, ensuring timely responses and adherence to service level agreements. The role involves problem-solving, coordinating team efforts, and representing the support team during customer onboarding and review meetings.

Technical Support Engineer responsible for post-sales support work, troubleshooting, debugging, and providing guidance to customers. Must have experience in ecommerce platforms and B2B sales platforms. Strong written communication and time management skills are essential for this role.