Top Remote Tech Support Jobs

The Technical Support Specialist diagnoses and resolves technical hardware and software issues while ensuring customer satisfaction through various communication channels and documentation.

As a Technical Support Specialist at Vanta, you will provide technical assistance to customers, troubleshoot issues, and document solutions while collaborating with support and engineering teams to enhance customer experience.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

Provide Tier II technical support for Censis surgical asset management products: troubleshoot systems, perform upgrades and backups, manage SSO and integrations (HL7), analyze SQL and logs, communicate with customers and internal teams, maintain documentation, and support implementations from pre-implementation through end-of-life.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

Lead and oversee contractor support for USGS task orders, manage distributed teams, ensure contract compliance, schedules, budgets, and quality; act as primary liaison with USGS leadership and federal stakeholders; recruit and develop program staff; produce reports, briefings, and risk/financial oversight to support water, environmental, geospatial, laboratory, and scientific programs.

Provide on-site technical support by installing/configuring systems, troubleshooting hardware and network issues, responding to customer inquiries, maintaining system logs and documentation, and assisting with training materials. Monitor networks, resolve interruptions, and use helpdesk and remote-access tools to support customers and internal users.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

Provide technical software support to customers, troubleshoot issues, track ticket resolution, collaborate with teams, and improve support processes.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.

Handle inbound calls to troubleshoot SolarEdge products, ensure customer satisfaction, process RMAs, and escalate issues to Tier-II support while maintaining communication standards.

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

The Controls Engineer will support remote troubleshooting of semi-complex systems, provide customer support, and improve productivity and customer satisfaction.

As a Technical Support Engineer, you'll provide first line support to users, troubleshoot issues, guide product usage, and enhance documentation.

Provide technical support, troubleshoot customer issues, manage inquiries, enhance support process, and document solutions while ensuring customer satisfaction.

The Technical Support Manager will provide technical management for Navy and DoD programs, focusing on electric power and control systems, while overseeing testing and compliance with acquisition processes.

The Senior Technical Support Manager provides high-level technical and programmatic support for DoD and Navy programs, focusing on engineering, program management, and compliance with acquisition processes.

The Technical Support Specialist monitors 24/7 applications, resolves customer issues, conducts quality assurance, and reports on performance. Willingness to work non-traditional hours required.

The Technical Support Specialist monitors applications, resolves customer issues, and supports website events, requiring independent work and critical thinking skills.

The Technical Support Specialist monitors 24/7 applications, resolves customer issues, and supports website events, requiring high problem-solving skills and independence.