Top Remote Tech Support Jobs

Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Senior, UK-based technical support lead for a SaaS compliance platform owning complex incidents end-to-end. Troubleshoot and optimize MSSQL/T‑SQL, IIS, Azure-hosted applications, use monitoring tools, collaborate cross-functionally, and maintain knowledge-base documentation to improve stability and client experience.

Lead a global technical support team for Smarsh Call Recording & Analytics, ensuring customer satisfaction and managing service delivery strategies. Responsibilities include team development, process improvement, and cross-functional collaboration.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

Provide first-line technical support and integrations for a SaaS digital health product. Troubleshoot SQL/data issues, debug web applications, manage projects, communicate with customers, and improve product satisfaction.

Provide front-line technical support to students via phone, chat, email, and social media. Troubleshoot online classroom access, browser and application issues, document resolutions, escalate when needed, and meet first-contact resolution metrics while working assigned shifts in a high-volume virtual call center.

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.

Lead and build a technical support organization, resolve complex platform and integration issues, design AI-first support systems and self-serve infrastructure, establish SLAs and feedback loops with Product and Engineering, and drive customer health, retention, and expansion through data-driven support processes.

As a Technical Support Engineer, you'll provide advanced support for Zoom products, manage support cases, and maintain proficiency in video conferencing technologies.

The Technical Support Specialist will provide Level 2, 3, and 4 technical support for 5ESS products, ensuring customer satisfaction and continuous improvement in a collaborative environment.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Technical Support Specialist will assist customers by troubleshooting technical issues, providing guidance on product usage, and collaborating with teams to enhance user experiences.

Provide remote technical support for GC and Mass Spec instrumentation, resolve issues, and assist with sales opportunities through customer interactions.

Provide customer support via email and chat for Spotlio's platforms, troubleshoot issues, and liaise with internal teams to resolve tickets.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.

The Technical Support Engineer provides technical support for Jama Software, addressing customer issues, troubleshooting, and contributing to documentation. They engage with customers on installations and configurations, utilizing various tools and technologies to resolve problems.

Provide technical support for clients, troubleshooting API and integration issues, and ensuring customer satisfaction through effective communication and documentation.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

Provide advanced technical support for Point and Pay solutions, manage customer cases using CRM tools, and collaborate with multiple departments to resolve technical issues.