Top Remote Tech Support Jobs

Manage high-impact enterprise customer incidents and escalations as the central point of contact. Coordinate global cross-functional teams, track resolution progress, maintain incident documentation, provide stakeholder updates, and ensure SLA adherence and customer satisfaction. The role supports English- and Japanese-speaking customers across time zones, including assigned weekday and weekend shifts, off-hours coverage, and public holidays when required.

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides technical and operational support to clinicians delivering virtual behavioral healthcare. Troubleshoots access, authentication, connectivity, remote access, and clinical application issues; coordinates incident response and escalations; maintains downtime procedures, partner configurations, knowledge resources, and support workflows; tracks service metrics and recurring issues; and collaborates with clinical, IT, implementation, training, and client-success teams to improve service continuity and clinician readiness.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Operate, maintain, and troubleshoot networked simulators and training systems for military exercises. Perform preventive maintenance, hardware installs, software deployment, configuration management, and support live/virtual/constructive training. Provide Tier 1-3 troubleshooting, documentation, training to operators, and participate on an Agile Scrum team. Support system lifecycle, ATO compliance, and occasional travel for installations and exercises.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

The Technical Support Specialist resolves connectivity issues for stores, guides non-technical staff, documents solutions, and ensures smooth operations.

The Technical Support Specialist manages customer incidents, coordinates resolution with global teams, and ensures high customer satisfaction by acting as the central contact during service disruptions.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide part-time, on-call CBRN detection support: coordinate operations, manage equipment and logistics, train stakeholders, conduct detection and minor equipment troubleshooting, produce SITREPs/AARs, and follow up post-deployment communications.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Leads helpdesk and field engineering teams supporting mission-critical public safety recording systems. Oversees technical escalations, SLAs, staffing, 24/7 support rotations, installations, upgrades, system commissioning, customer escalations, deployment processes, and technical performance metrics. Coordinates with project managers, engineering, product teams, and public safety clients to ensure reliable system deployments and service delivery.

Provide Tier II technical support for CPQ software and ERP/CRM integrations. Diagnose SQL Server, web application, database, and integration issues; collaborate with Engineering and Professional Services; document root causes and resolutions; identify recurring problems; and improve support processes and customer experience. The role requires troubleshooting expertise, SQL knowledge, familiarity with Microsoft and web technologies, and strong communication skills. It is remote within the United States or Canada.