Top Remote Tech Support Jobs

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

The Business Development Director will drive sales in energy solutions, manage customer relationships, lead discussions with government entities, and oversee the sales process while ensuring customer satisfaction and maximizing service value.

Provide primary support to customers using CDK's products through various channels, resolving technical issues and documenting inquiries.

Provide technical support for POS software and hardware, troubleshoot issues, maintain documentation, and communicate effectively with customers.

The Senior Technical Support Specialist resolves complex customer inquiries, mentors team members, and collaborates with Product and Engineering on software defects.

Provide technical support to customers, troubleshoot complex technical issues, document solutions, and maintain strong relationships with clients.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.

Communicate with customers via support channels to triage and resolve technical issues, onboard and troubleshoot integrations, improve support processes, collaborate with Product and Customer Success, and advocate for product improvements.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Senior Technical Support Engineer, you will provide expert support to top-tier customers, troubleshoot technical issues, collaborate across teams, and mentor fellow team members.

The Designated Support Engineer manages the Technical Support team, ensuring efficient issue resolution, coaching staff, and improving operational performance while advocating for customers.

Senior Systems Analyst responsible for Level 3 .NET application support, troubleshooting, root cause analysis, system performance optimization, CI/CD and DevOps support, change management, documentation, and mentoring junior staff while participating in on-call rotations.

Provide technical support for the improveit 360 Salesforce managed package via tickets, calls, chat, and email. Troubleshoot Salesforce configuration, document case resolutions, maintain knowledge base, and collaborate on creative solutions. Manage technical and administrative tasks with prioritization and urgency.

Provide advanced escalation support for MDP/Metals packaging toolsets: diagnose complex equipment and on-wafer issues, perform root-cause analysis, support FSO repairs, coach field staff, support NPI/DFx, publish technical guidance, and provide on-site Alpha/Beta support.

As a Snr Technical Support Engineer, you will troubleshoot complex technical issues, assist customers with integrations, and collaborate across teams to enhance the support experience.

The Senior Manager of Personalized Support will lead teams to enhance customer satisfaction and operational efficiency, while driving team growth and collaboration across functions.

Lead and scale the Technical Support organization, manage staffing and performance, own support KPIs and incident response, and drive AI-enabled automation and knowledge architecture to reduce ticket volume.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

Provide remote high-voltage (HV) technical support, develop HV training materials, support OCC with power systems analysis, generate and approve test plans and reports, provide SME advice, and support RCA, NERC misoperations, commissioning, and on-call field support.

Provide advanced remote and on-site technical support, commissioning, troubleshooting, and training for cranes across North America. Serve as a technical advisor to delivery teams, oversee configuration and testing of smart crane features, support warranty and product validation, and assist with field installations and startup.

Provide technical support for customers implementing OPIS APIs and data products. Troubleshoot web/mobile and browser issues, API/SDK integrations, and network connectivity. Liaise with partners, escalate to product and development teams, maintain support documentation, notify stakeholders during incidents, and assist with on-call or regional coverage as needed.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Inside Sales Manager oversees sales administration, ensuring efficient processing of sales documentation, managing a team, and improving sales processes for better accuracy and efficiency.