Voltage Park is building a machine learning cloud infrastructure business from the ground up. As part of this effort, we’re looking for a Technical Support Analyst to join our small team, who will resolve technical issues for our customers via chat, email, and occasional phone and video calls. This role is ideal for an experienced support professional who is looking to develop opportunities in Technical Support, Customer Success, or even Systems Reliability Engineering.

This is a fully remote role, but you must be located in EST in the United States, (or central time zone with the ability to work early EST hours). We are not able to provide sponsorship for this position. Some travel to our data centers will be required.

What You’ll Do

• Resolve customer requests and issues via chat, email and the occasional phone or video calls

• Lead partnerships with Success, Product, Engineering and other teams to resolve issues for our customers 

• Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues

• Identify and implement improvements to the Voltage Park customer experience

• Juggle multiple responsibilities across different support functions

• Manage cross-functional projects

• Provide occasional on-call support

Requirements

• 2+ years in a customer support or customer success role at a technical organization

• Experience building and implementing cross functional processes from scratch

• Based in East Coast (or the ability to work early hours in EST)

• Excellent verbal communication skills

• Demonstrated ability to write clearly and effectively

• Attention to detail – you sweat the small stuff

• Ability to empathize with customers

• Willingness to follow and manage established processes and guidance

• Experience with standard office applications, such as MS Office, G-Suite, task tracking tools, etc.

What We’d Love to See

• Customer Support experience

• Experience in one or more of the following:

  • Discord community management experience

  • Command line level sys administration experience 

  • Data center support experience

  • Project management experience

  • Startup experience

Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter. 

Compensation Range: $70K - $85K