Top Customer Success Jobs
Originations Specialist role at SoFi Lending Operations focusing on providing inbound member support for student and personal loan applications. Includes nine-week training course, resolving member inquiries, ensuring compliance, and advocating on members' behalf.
The Originations Specialist role at SoFi Lending Operations involves providing member support through phone and chat channels, resolving inquiries, ensuring compliance, documenting interactions, and advocating for member improvements. This full-time, entry-level position requires strong communication, problem-solving, and organizational skills, along with proficiency in various tools and a high school diploma or GED.
Investigate and process payment fraud claims and disputes with precision and quality. Interact with colleagues and clients to discuss claim decisions and follow-up on existing claims. Ensure timely and accurate processing of provisional and final credits. Perform additional fraud department functions as assigned. Demonstrate resiliency, adaptability, and personal excellence in a fast-paced environment.
The Payments Claim Specialist is responsible for investigating and processing payment fraud claims and disputes with precision. They interact with colleagues and clients to discuss claim decisions, obtain details, and ensure timely processing of credits. Required to demonstrate resiliency, adaptability, and advanced computer skills in a fast-paced environment.
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Seeking a Workplace Experience Specialist to manage daily operations and support the growth of the San Francisco office at Braze. Responsibilities include workplace site operations, office events, safety compliance, desk management, vendor management, and fostering employee relationships.
Featured Jobs
Join our team as a Customer Success Manager to drive retention and growth among valued customers in the social advertising industry. Manage a book of business, foster relationships with customers and partners, and contribute to building a world-class Customer Success organization.
Voice Intelligence Specialist I at Realtor.com acts as a liaison between call center representatives and the Voice Intelligence program, analyzing calls for consumer experience and legal compliance. Responsibilities include call analysis, maintaining standards, and implementing best practices. Requires 3+ years of call center experience, 1-2 years of sales experience, and proficient in GSuite and Microsoft Excel. Must have strong customer service skills and attention to detail.
Customer Service Representative role in a professional business-to-business environment ensuring customer satisfaction, offering solutions, and maintaining relationships. On-site position with competitive benefits and opportunities for growth. Requires experience in customer service or administration, attention to detail, time-management skills, and proficiency in MS Office and Salesforce.
Hiring a Customer Service Representative for the Business License Insurance team in Wilmington, DE. Responsibilities include building relationships with clients, responding to inquiries, managing customer portfolios, and recommending process improvements. Required skills include experience in customer service, attention to detail, strong computer skills, and proficiency in MS Office and Salesforce.
Maintain the accuracy of company records database, handle client requests and update database, research and validate entity information, review and correct error reports, collaborate with various teams, demonstrate active participation in company values, provide exceptional customer service
The Client Operations Specialist role at Choozle supports self-service clients and internal teams with a focus on retention, revenue growth, and client satisfaction. Responsibilities include resolving client inquiries, optimizing digital media campaigns, and managing client operations.
Lead the satisfaction, retention, adoption, operations, and revenue efforts across global holding companies and agency OpCo’s. Manage key client relationships and drive impactful engagements with stakeholders. Collaborate with sales teams to achieve revenue goals and support cross-functional teams. Act as the point of contact for escalations and drive operational excellence through data-driven insights.
Lead the satisfaction, retention, adoption, operations, and revenue efforts across global holding companies and agency OpCo’s. Manage key client relationships, present IAS value proposition, drive agency-wide training and product adoption, collaborate with global sales teams, and support cross-functional teams.
Visible Alpha is looking to hire a Client Support Specialist I in New York. This role involves providing client support from onboarding to ongoing engagement, communicating with internal and external stakeholders, and resolving product and data issues. The ideal candidate has 1-3 years of industry experience, a Bachelor's degree, strong analytical and technical troubleshooting skills, and fluency in English.
Customer Success Advocate dedicated to providing world-class support for Cash App customers with a focus on Lending products. Responsible for solving inquiries, identifying issues, and advocating for customers.
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