Top Customer Success Jobs in Tampa Bay, FL
The Technical Customer Operations Manager ensures operational alignment and communication with hyperscale customers, managing technical requirements, resolving issues, and driving improvements. Key responsibilities include acting as a liaison between customers and internal teams, overseeing incident management, and monitoring performance against SLAs. The role involves project coordination, customer engagement, and maintaining compliance with operational documentation.
The Customer Success Manager at Litera engages with customers to ensure they derive value from the company's legal technology solutions. Responsibilities include onboarding, monitoring usage data, mitigating risks, and strengthening customer relationships to drive recurring revenue. They work collaboratively across teams to ensure client satisfaction and success.
This position invites candidates to submit their resumes for roles that match their skill set, emphasizing a passion for improving childhood nutrition and a collaborative work environment. The role offers opportunities for diverse cross-functional collaboration and some travel, even in a fully remote setting.
The EDI On-boarding Customer Success Manager is responsible for guiding customers through the EDI onboarding process, collaborating with cross-functional teams, managing project timelines, and providing training and support related to Pipe17’s platform and EDI solutions.
As a Customer Success Manager at Seso, you will manage a territory of growers and farm labor contractors, focusing on customer adoption and relationship building. You'll advocate for customers, manage strategic projects, oversee the renewal process, and collaborate with Sales and Product teams to enhance the customer experience.
The Manager, Customer Support Operations, leads the Support Team, overseeing technical training and operational processes. They analyze performance indicators to improve efficiency, conduct training, manage projects, and facilitate cross-functional collaboration. They also maintain documentation and drive continuous improvement initiatives within the team.
The Client Billing Lead will manage client invoicing, establish billing protocols, lead day-to-day operations, and enhance the revenue cycle while ensuring accurate billing aligned with the firm's objectives.
The Customer Service Senior Specialist will drive B2C activities, support offshore teams, conduct quality audits, deliver training, handle escalations, and improve processes to enhance consumer experiences. This role focuses on achieving performance metrics and fostering an environment of continuous improvement and inclusion.
The Grantee Specialist will support Head Start programs by providing training and technical assistance to improve compliance with federal standards. This role involves both onsite and virtual consultations, quality improvement plan development, and communication with regional offices to enhance program management and operations.
The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.
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