Customer Success Manager

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts.  We're looking for an experienced Customer Success Manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for successfully implementing NoRedInk within your district portfolio.

In this role, you will:

• Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with district curriculum leaders, building-level leaders and ELA department heads
• Ensure NoRedInk is implemented with fidelity and aligned to the partnership plan
• Set usage metrics in collaboration with our customers
• Monitor customer usage trends and optimize implementations to achieve breadth and depth of product adoption
• Develop a communication plan and share the right resource at the right time to drive outcomes
• Deeply understand customer use cases of NRI and use discovery skills to uncover what is driving success and what is preventing consistent adoption.  
• Leverage successful implementations as case studies and models for deploying best practices for our customers
• Identify customer advocates to collect testimonials and case studies
• Use Salesforce to track client meetings and ensure a consistent cadence of communication
• Work closely with an account manager counterpart to support renewal and expansion discussions
• Exemplify NoRedInk’s mission and values in your day-to-day work

About You:

• You have proven experience as a CSM managing onboarding and implementations with a focus on effective product adoption throughout the customer lifecycle.  Ed-tech experience is highly preferred
• You have 5+ years of educator experience as a teacher, tutoring programs in schools, or district admin experience and/or 5+ years in a Ed-tech
• You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
• You're excited to travel approximately 30 days per year (for customer visits and team/industry events)
• You have strong written and oral communication skills
• You have familiarity with business tools such as Salesforce and Google Sheets
• You’re organized, creative, and tenacious in making a difference for our customers
• You want to work at a mission-driven startup with a talented team
• You enjoy working together as a team to develop customer playbooks and client facing content

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• Annual all-company gathering in-person
• The ability to help millions of students and teachers and address a critical societal need

Our salary ranges are based on factors such as expectations as laid out in the job description, internal parity, and individuals' experience and skills. Therefore, the on-target compensation range (OTE), inclusive of base and sales bonus, for Mid-Market is 80,000 - $95,000, accounting for various locations and skills/expertise. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment.

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.