Top Senior Operations Jobs in San Diego, CA

Develop and execute commercial strategies for Coca-Cola’s U.S. juice and warehouse route-to-market portfolio. Analyze syndicated and internal data to improve SKU productivity, profitability, pricing, merchandising, availability, and visibility. Coordinate innovation commercialization, sample allocation, customer readiness, performance reviews, scorecards, and cross-functional execution with Brand, RGM, Channel Strategy, Supply Chain, and external stakeholders.

Leads company-wide operations across laboratory, sales, and collaboration implementation. Develops strategic plans, KPIs, and process improvements; manages operational teams; ensures regulatory, quality, and safety compliance; collaborates cross-functionally with R&D, lab operations, QA, HR, external partners, and supply chain; and reports performance insights to senior leadership.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Leads remote teams handling premium processing, cash application, and group billing operations for employer-sponsored benefits. Oversees team objectives, performance management, billing exceptions, payment discrepancies, escalations, and partnerships with BPO providers, brokers, customers, and internal stakeholders. Uses operational reporting to monitor performance, guide decisions, and implement process improvements while ensuring compliance with company standards.

Lead Major Incident Management as Incident Commander for a global 24x7 ITOC, oversee real-time monitoring, troubleshooting, and diagnostics across hybrid on‑prem and cloud environments, drive escalation and executive communications, produce handovers and retrospectives, and implement operational improvements and automation.

Lead global workplace technology and end-user support strategy across desktop, field support, and TechBar. Drive automation, self-service, and ITSM improvements; govern KPIs/SLAs/CSAT; manage large, dispersed teams and contingent workers; oversee Microsoft 365 platforms, enterprise asset and mobility programs, vendor and financial stewardship; provide executive reporting and serve as senior escalation for critical issues.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

Lead and scale fraud operations across marketplace, packs, and lending. Own real-time decisioning, manual review, investigations, AML/KYC alert disposition, tooling and vendor management, metrics, and cross-team coordination to minimize fraud loss while preserving customer experience.

Lead and develop a team of operational professionals supporting strategic partners. Manage complex client relationships, drive cross-functional process improvements, oversee strategic projects, analyze operational metrics, and deliver training. Client-facing role with approx. 25% travel and requires Spanish-English fluency.

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.

Leads revenue operations across Sales, Marketing, Customer Success, Finance, and Partnerships. Owns CRM governance, pipeline management, forecasting, revenue technology strategy, KPI dashboards, OKR tracking, reporting, data integrity, and process optimization. Partners with executive and cross-functional teams to improve revenue predictability, operational efficiency, technology adoption, funnel performance, and go-to-market alignment.

Leads dealership service and parts operations, facilities management, OEM relationships, compliance, customer satisfaction, profitability, and continuous improvement. Oversees up to 50 associates and managers, monitors operational KPIs, manages vendors and maintenance projects, ensures warranty and safety compliance, develops staff, and drives Lean and Kaizen initiatives.

Oversee operations across multiple warehouses in the Los Angeles region, including inventory accuracy, safety, customer service, branch performance, compliance, budgeting, security, and asset protection. Develop business plans, establish and monitor KPIs, improve warehouse processes, and coach managers and supervisors. Collaborate with sales and internal teams, manage customer payment collection, and travel among branches to evaluate performance and implement corrective actions.

Provides operational, executive, analytical, and project support to the Provost’s Office. Manages academic processes including faculty advancement, handbook updates, accreditation activities, policy implementation, strategic-plan monitoring, course evaluations, faculty credentialing, and reporting. Coordinates stakeholders, maintains confidential records, develops dashboards and databases, analyzes institutional data, prepares executive materials, and troubleshoots evaluation and information-management issues.

Directs executive operations for the President’s Office, managing complex calendars, travel, meetings, events, Board of Trustees logistics, correspondence, briefings, records, and office administration. The role integrates presidential and strategic priorities, tracks decisions and commitments, coordinates stakeholders, improves workflows, and maintains confidential governance materials. It requires independent judgment, discretion, strong communication, proactive problem-solving, and responsible use of technology and AI. The position is full-time, in-office, highly visible, and requires occasional evening and weekend availability.

Leads a regional 24/7 Safety Response team, manages high-risk safety cases and escalations, and owns utilization, SLA, backlog, and quality outcomes. Partners with Product, Policy, Legal, Investigations, and regional teams to execute safety decisions, improve workflows and automation, identify emerging risks, and translate frontline insights into policy, product, and enforcement recommendations. Provides rotating on-call leadership during incidents and regulatory or reputational events.

Owns the full branch service department, including technician scheduling, dispatch, backlog and project execution, fleet maintenance, DOT compliance, budgeting, KPIs, and customer escalations. Leads and develops technicians and staff through coaching, training, accountability, and retention initiatives. Partners with sales leadership to align service capacity with revenue commitments while improving productivity, quality, efficiency, regulatory compliance, and financial performance.

Manage executive and business-function priorities, budgets, planning, risk management, stakeholder relationships, communications, and strategic initiatives. Support senior leadership with presentations, meetings, events, and decision-making materials. Lead multiple projects, coordinate cross-functional execution, measure business priorities, and contribute to workforce planning, efficiency reviews, and change management.

Drive cross-functional execution for Dispatch Intelligence initiatives, establish operating processes, track milestones and dependencies, and provide leadership visibility. Build scalable onboarding processes for flexible energy assets, monitor portfolio performance, identify blockers and underperformance causes, and coordinate improvements across customer, product, engineering, data science, commercial, and external teams. Develop metrics, reporting, and operating cadences that improve execution and enable scalable operational performance.

Leads Customer Success business operations by defining and managing KPIs, standardizing reporting, coordinating cross-functional Geo interlock activities, supporting deployment modeling and go-to-market planning, and delivering actionable performance insights to leadership. Develops metrics roadmaps and dashboards using Power BI, Salesforce, Certinia, and similar tools. Drives operational improvement initiatives, leads cross-functional projects, and advises teams on reporting, performance gaps, and improvement plans.

Leads City Year Milwaukee’s site operations, including facilities, office transitions, talent acquisition workflows, budgeting, billing, purchasing, audits, vendor management, technology platforms, compliance, AmeriCorps member operations, and cross-functional projects. Oversees operational systems, develops policies and tools, manages risks and workflows, supports events and relocations, and advises senior leadership on financial stewardship, staffing, facilities, and organizational effectiveness.

Drive cross-functional strategy and operations initiatives across product, research, business, partnerships, finance, and internal operations. Build scalable processes, support strategic planning, identify bottlenecks, develop decision-making frameworks, and execute special projects involving market analysis and automation. The role partners closely with founders and leadership to accelerate company growth and organizational scaling in an AI research environment.

Provides senior-level reception and switchboard support by welcoming visitors, managing communications, checking in guests, issuing badges, and maintaining visitor protocols. Prepares conference rooms, coordinates catering, reconciles invoices, verifies audio/video functionality, resolves minor technical issues, and performs light administrative duties while maintaining a professional company image.

Provides professional reception and switchboard service, welcomes and manages visitors, issues badges, supports meetings and conference rooms, coordinates catering, reconciles invoices, assists with basic technology issues, and performs administrative office support. The role requires strong communication, organization, confidentiality, customer service, telephone handling, and flexibility across standard business hours.