Top IT Jobs in Rochester, NY

Teaches undergraduate and graduate information systems courses in an online and blended environment. Develops syllabi, lesson plans, course materials, assignments, and examinations; facilitates learning through technology; grades consistently; provides timely feedback; supports students; and integrates responsible AI practices. Requires a doctorate, relevant graduate credits, applied information systems experience, technical expertise, and strong communication skills.

Owns the commercial IT application portfolio roadmap across CRM, customer portals, e-commerce, CPQ, marketing automation, data, and analytics. Translates business objectives into backlogs, user stories, releases, and measurable outcomes while coordinating agile delivery teams, vendors, integrations, data governance, compliance, and process improvements. Partners with Sales, Marketing, Customer Service, Finance, Operations, and Digital Commerce to improve productivity, customer experience, adoption, scalability, and platform maintainability.

Provides rapid technical support for hardware, software, networking, cloud, and Microsoft platform issues. Resolves and triages tickets, prioritizes customer requests, assigns escalations, schedules service appointments, documents solutions, answers support calls, and improves help desk and dispatch processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills across Windows, macOS, Linux, Microsoft 365, Office 365, and Azure environments.

Provides advanced IT helpdesk, desktop support, networking, cloud, and Microsoft platform troubleshooting for contract customers. Responsibilities include resolving and prioritizing tickets, triaging phone and email requests, scheduling service appointments, assigning escalations, documenting solutions, supporting users onsite, and improving helpdesk and dispatch processes. The role also requires customer relationship management, technical mentoring, and collaboration with engineers and non-technical staff.

Leads business analysis and coordination for complex technology initiatives. The role documents requirements, improves processes, manages backlogs and release planning, coordinates Agile delivery, tracks project risks and dependencies, facilitates stakeholder communication, supports UAT, and collaborates on integrations and modernization. It also uses SQL, Power BI, and Tableau for data validation, reporting, and insights while mentoring junior analysts and guiding cross-functional teams.

Manage Scrum and Agile delivery for a CMS program management office. Facilitate sprint execution, planning, retrospectives, stakeholder communication, conflict resolution, backlog tracking, capacity and performance metrics, and continuous improvement. Coach teams on SAFe principles, improve delivery predictability, and maintain documentation including release plans, team agreements, and user stories.

Architect, deploy, and support AWS-focused multi-cloud environments across AWS, Azure, and GCP. Manage Okta identity federation, certificates, DNS, networking, governance, security controls, and IaC-based CI/CD pipelines. Serve as a Tier 3 escalation point, validate cloud service delivery, document solutions, and partner with customers and internal engineering, cybersecurity, and operations teams. The role requires onsite or remote work with regular travel and an active Top Secret clearance.

Gather and analyze business requirements, document user stories and test cases, support process improvement and release management, and collaborate with stakeholders and developers. The role assists with project planning, business cases, feasibility studies, application testing, defect resolution, user acceptance testing, and system validation for government software products. It also facilitates requirements workshops, tracks project status, and supports quality assurance activities.

Lead the architecture, deployment, configuration, and sustainment of an Azure and Kubernetes-based Software Factory for the US Space Force. Manage DevSecOps tools, IaC and CI/CD pipelines, Linux infrastructure, security requirements, monitoring, patching, upgrades, and vulnerability remediation. Provide technical leadership, coach DevSecOps and application teams, onboard users, establish platform standards, and advance secure software delivery practices. Travel is required up to 25%.

Coordinates scientific workshops and webinars, including scheduling, materials, logistics, and day-of-event support. Provides administrative and executive support through travel arrangements, expense reporting, records maintenance, deadline tracking, and scheduling. Drafts compliant email responses, improves document accessibility, and coordinates with communications, audiovisual, venue, client, and government stakeholders. The role is fully remote with approximately four to six annual event-related trips.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Provides first-line IT support for contract customers by diagnosing and resolving hardware, software, networking, cloud, and Microsoft platform issues. Responsibilities include managing and prioritizing tickets, triaging calls, dispatching and escalating work, scheduling service appointments, documenting resolutions, supporting users within defined response times, and improving help desk processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills.

Leads enterprise AI cybersecurity governance and security risk programs within the InfoSec GRC organization. Develops NIST AI RMF-aligned frameworks, automated compliance reviews, approved AI asset inventories, and risk assessment processes. Partners with application security, data security, governance, development, and business teams; evaluates third-party AI platforms; translates emerging AI threats into controls; and presents mitigation strategies and maturity roadmaps to executives.

Manage internal SaaS systems, identity and access management, and remote device fleets. Automate onboarding, offboarding, provisioning, and recurring IT issues through scripting and workflows. Own the ticket queue, maintain documentation, support HIPAA compliance and SOC 2 audits, conduct access reviews, and collaborate with Security. The role requires supporting a fully remote workforce while using AI tools responsibly for scripting, troubleshooting, and runbook development.

Owns delivery of WellBe’s data project portfolio, including pipelines, migrations, integrations, reporting, and BI initiatives. Translates business needs into technical requirements, manages dependencies, coordinates payer and vendor data feeds, leads Scrum ceremonies, and oversees validation, reconciliation, data quality, security, compliance, and production readiness. The role also manages prioritization, risks, issues, and stakeholder communication across data engineering, analytics, and business teams.

Owns delivery of the Heritage technical platform roadmap, coordinating engineering dependencies, releases, production support, risk management, Agile ceremonies, technical documentation, go-live, and hypercare. The role translates technical details and delivery metrics into clear leadership reporting while investigating issues through code, SQL, logs, and monitoring.

Provides first-level technical support, troubleshoots hardware and software issues, assists with installations and system administration, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects, and documents procedures and troubleshooting guides.

Manages Safety and Compliance Committee operations, including member rosters, appointments, onboarding, training records, conflict-of-interest logs, SME coordination, SOP implementation, reporting, and meeting support. The role maintains accurate governance documentation, coordinates with HRSA, OPTN contractors, internal teams, and committee members, and ensures compliance with oversight requirements and established operational plans.

Administer and improve global compensation programs, including salary reviews, benchmarking, variable pay, allowances, job architecture, pay structures, and total rewards. Advise managers and HR partners on compensation decisions, maintain compensation data in Workday, ensure labor-law compliance, support audits and reporting, and contribute to international HR projects and benefits administration.

Leads strategic procurement and category management for SaaS, on-premises software, hardware, telecom, and IT services. Manages renewals, sourcing strategies, vendor relationships, VARs, contracts, SOWs, cost optimization, and compliance. Partners with IT, Security, Engineering, Finance, Legal, and executive stakeholders on negotiations, make-versus-buy decisions, total-cost analysis, and technology requirements. The role manages complex, high-volume sourcing activities in a fast-growth environment.

Leads end-to-end information security and IT infrastructure projects, including risk remediation, security tool deployments, compliance initiatives, and process improvements. Manages project plans, resources, risks, dependencies, stakeholder communications, governance requirements, audit documentation, and change adoption while coordinating technical and business teams.

Develops AI/ML-driven cybersecurity and fraud-detection analytics using large datasets and disparate data sources. Builds solutions with Azure Databricks, Python, SQL, and R; investigates stakeholder concerns; identifies system and process gaps; recommends remediation; and leads data science, data engineering, and business intelligence teams across secure environments.

Develop and improve core software services supporting customer intake, application screening, and information dissemination. Design distributed, microservice-based systems; identify bottlenecks; improve reliability, scalability, and business logic; and contribute to modernization and architectural decisions. Work independently across the stack, communicate technical trade-offs, mentor junior developers, and use AI and automation tools to improve engineering outcomes.

Leads frontend engineering strategy and architecture while building accessible, performant web applications. Responsibilities include developing React or Angular applications, design systems, testing and CI/CD practices, accessibility compliance, performance optimization, cloud deployment, and frontend infrastructure. The role mentors engineers, influences cross-functional technical decisions, partners with product and design teams, and delivers customer-facing solutions. It is remote with 0–10% travel and requires U.S. citizenship plus eligibility for Public Trust 6C.