Top IT Jobs in Rochester, NY

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.

The IT Operations Director leads Service Desk and Infrastructure teams, overseeing IT operations lifecycle, managing metrics, enforcing security, and enhancing service quality through automation and ITIL processes.

The IT Program Manager will oversee technology support for training courses, manage complex systems, ensure data security, and provide technical leadership to meet mission objectives.

Manage full project lifecycle for IT Operations and Services, including enterprise applications, security, network/systems infrastructure, and process improvements. Create plans, governance, change management, vendor onboarding, KPIs, roadmaps, and transition projects to operations while communicating status and driving cross-team collaboration.

Lead and manage Level 1-3 Service Desk analysts supporting external clients, oversee daily operations, escalations, SLAs, and reporting. Improve service management, automation, and first-call resolution; partner with Engineering and Incident/Problem/Change Management to resolve production issues. Provide hands-on technical leadership across Splunk, Datadog, MuleSoft, SQL, and ServiceNow while managing client communications and operational metrics.

Provide frontline IT support via email, phone, and chat; troubleshoot desktop, Windows, Microsoft 365, networking basics; manage ticket queue to meet SLAs; escalate to Engineering; build foundational AWS cloud skills; participate in rotational off-hours support and improve operational runbooks.

Provide and edit technical documentation and contract deliverables for the Federal EHRM program, ensuring Section 508 accessibility compliance. Produce SOPs, user guides, knowledge articles, reports, and briefings; maintain operations documentation and stay current on 508 standards.

Provide IT helpdesk support and device administration across Windows, macOS, and Linux. Manage MDM, SSO, enterprise SaaS, onboarding/offboarding, hardware deployment, asset inventory, endpoint security, and related procurement/shipping. Troubleshoot networks (LAN/WAN), create automation scripts, deliver staff training, participate in on-call rotations, and collaborate with HR and Security teams to maintain secure, scalable IT operations.

The internship offers hands-on training in Nutanix technologies, focusing on IT infrastructure and cloud services, with potential full-time roles thereafter.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

Provide technical systems support for IT environments, troubleshoot and resolve user/system issues, maintain and monitor systems, and ensure work is performed within required U.S. locations and citizenship constraints.

Lead technology strategy and operations for a commercializing biotech: define multi-year roadmap, deploy commercial and enterprise systems, ensure cybersecurity and GxP validation, manage infrastructure, data governance, vendors, and IT teams to support commercialization, regulatory readiness, and operational excellence.

Perform hands-on application, API, and AWS cloud penetration testing and vulnerability assessments for CMM systems to support ATO packages. Validate NIST 800-53 controls, document findings and exploitation steps, produce SARs, and work with DevSecOps and engineering teams to remediate and retest issues. Support RMF Step 3, CI/CD security, container and cloud security testing, threat modeling, and security integration into Agile sprints.

Design, build, test, and maintain Android apps using Kotlin (and Java when needed). Collaborate with product, design, backend, and QA teams; implement responsive UIs, integrate REST APIs and third-party SDKs, optimize performance, support Play Store deployments, and follow SDLC standards.

Manage global accounting and financial planning IT projects and programs: lead cross-functional and vendor teams, prioritize requirements, create schedules, track risks and milestones, drive technical builds, integrations, testing, and delivery using Agile/Waterfall/hybrid methodologies.

Lead Manhattan Active WM solution design and multi-site rollout, migrate legacy WMS/TMS/WES/WCS, define processes and standards, validate warehouse hardware and automation, manage integrations, testing, cutover, go-live stabilization, documentation, and mentor internal teams.

Design, develop, maintain, and troubleshoot automated deployment pipelines and CI/CD infrastructure across Linux/AWS environments. Create build/deploy scripts, integrate CI/CD tools, automate testing, onboard developers, enforce policies, and support deployments to staging and production.

Lead and execute demand generation strategy for internal IT buyers: build GTM playbook, run integrated inbound/outbound campaigns, own pipeline metrics and reporting, partner with Sales/Rev Ops/Marketing to drive pipeline and revenue.

The IT Infrastructure Manager leads the infrastructure team, overseeing operations, enhancing infrastructure design, and ensuring system reliability and security while fostering a service-oriented culture.

Lead architecture and implementation of ServiceNow ITAM/CMDB, SAM/HAM, and CSDM-aligned solutions. Design integrations, custom scripts, Flow Designer flows, and MID Server configurations. Maintain CMDB health, govern asset data, support core SPM modules, mentor developers, produce technical documentation, and support upgrades and testing for mission-critical government projects.

Lead a data science team developing data-driven solutions for CMS Medicare quality reporting. Build and optimize predictive models and backend jobs using Python, PySpark, and Databricks. Conduct code reviews, debugging, documentation, ML monitoring, and stakeholder collaboration. Ensure deliverable quality, participate in Agile ceremonies, and drive process and performance improvements.

Responsible for IT support and administration for Commercial systems. Partners with business owners to ensure system performance, compliance, and operational excellence across various business functions.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365 identity/collaboration stack, support endpoints and managed IT/security SaaS platforms, automate routine tasks with scripting, maintain documentation and compliance posture for Department of War mission spaces, and serve as hands-on technical escalation for operational issues.