Top Customer Success Jobs in Rochester, NY

Manage VMware customer onboarding, lifecycle, and renewals. Serve as VMware SME, analyze consumption reports, run success reviews, coordinate delivery, collaborate with sales, and maintain customer relationships to drive retention and growth.

Lead and scale an enterprise Customer Success team by building standardized playbooks, QBR cadence, account health metrics, and proactive risk mitigation. Coach CSMs in executive storytelling, strategic selling, and multi-stakeholder account mapping while partnering with Sales and Product to drive renewals, expansion, and product feedback.

Lead a large Client Success organization to drive adoption, time-to-value, renewal and expansion. Build and scale teams, set strategy, partner cross-functionally, and drive measurable customer and business outcomes.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Own end-to-end client and PBM partner relationships, drive launches, implementation readiness, and renewals. Use data and storytelling to surface impact, identify upsell opportunities, deliver strategic recommendations, and lead cross-functional initiatives with product, analytics, sales, and marketing to ensure client success.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.

Serve as front-line technical support for developers: debug and ship scoped fixes, improve automation and AI support, create guides, advocate customer needs, and scale support processes to reduce recurring tickets.

Provide front-line technical support for developer customers: debug and ship fixes, convert recurring issues into permanent solutions (docs, product changes, agent improvements), train and refine AI support agent, create guides, proactively build customer relationships, and advocate customer needs across the company.

Own customer relationships and outcomes as a trusted advisor. Drive adoption, monitor account health and KPIs, develop strategic success plans, run onboarding and QBRs, mitigate churn, meet retention and expansion targets, and coordinate internal teams to enhance the customer experience.

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

The Customer Success Manager will oversee federal customer onboarding, foster user engagement, ensure compliance, and identify expansion opportunities for the 1Kosmos platform.

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Customer Success Engineer will manage key US enterprise accounts by driving adoption, providing technical guidance, and facilitating solutions integration while collaborating with cross-functional teams.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

The Customer Success Business Partner will drive customer adoption, retention, and expansion by managing enterprise accounts, leading reviews, and ensuring value realization from Lyric's platform.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

Lead and develop a Customer Success team to maximize retention, satisfaction, and account growth. Execute and evolve CS strategy, manage KPIs and processes, collaborate with Sales/Marketing/Product, act as strategic advisor to enterprise accounts, scale operational tools and automation, and drive upsell/cross-sell through proactive account health management.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.