Top Remote Customer Success Jobs in Washington, DC

Lead and scale an Enterprise Customer Success team (6-8 CSMs) to drive adoption, retention, and expansion for SaaS enterprise customers. Define strategy, build technical depth, mitigate risk using data, partner cross-functionally, manage executive escalations, hire and develop talent, champion AI workflows, and improve customer outcomes and renewals.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Own customer outcomes for municipal mobility accounts from onboarding through renewal and expansion. Manage executive relationships, QBRs, account and success plans, adoption metrics, retention targets, competitive RFPs, contract negotiations, and growth opportunities. Partner with Product, Project Management, Customer Care, Legal, and other internal teams to resolve issues, improve customer outcomes, document account activity, and inform product strategy. Travel is required 25% to 50%.

Manage client relationships, satisfaction, onboarding, recurring meetings, issue resolution, renewals, upselling, and service delivery. Oversee campaign execution, software change releases, UAT participation, client reporting, settlement files, account reconciliation, and performance monitoring. Collaborate with internal teams, communicate client requirements, resolve problems, and provide industry guidance while managing multiple priorities.

Serve as a trusted technical advisor to federal and public-sector customers throughout the customer success lifecycle, from onboarding through expansion. Drive adoption and value of Cribl’s observability data pipelines, develop success plans and KPIs, identify new use cases, and maintain executive and technical stakeholder relationships. Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams while mentoring colleagues and supporting data-driven customer engagement.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.