Top Remote Customer Success Jobs in Washington, DC

Supports delivery of large corporate client programs and helps expand key accounts. Responsibilities include executing online and in-person training strategies, tracking program costs and learning metrics, coordinating cross-functional delivery teams, documenting meetings, and creating data-driven client reports. The role manages Fortune 100 relationships and supports accounts generating $5–8 million in annual revenue, with travel of up to 50%.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.

Own enterprise law firm accounts, analyze portfolio performance, lead business reviews, manage escalations, identify expansion opportunities, and onboard clients through EDI and API integrations. The role requires data-driven account management, technical integration coordination, clear client communication, and frequent use of AI tools for analysis and workflow improvement.

Own the post-sale partner lifecycle, including implementation, adoption, renewals, executive relationships, and account growth. Launch and scale Grower Concierge as a profitable service line, managing seasonal teams, quality, operating metrics, and unit economics. Build repeatable playbooks, improve partner and grower outcomes, and translate customer feedback into product priorities. Lead implementation, partner success, and concierge teams while serving as a senior company representative to enterprise customers.

Manage complex SaaS implementations and enterprise district portfolios, driving engagement, usage, outcomes, renewals, and expansion. Build executive relationships, assess account health, facilitate renewals, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong project management, interpersonal, technical, and remote-work skills, with 15–30% travel to customer meetings, trainings, conferences, and company events.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Manage post-sale customer relationships for healthcare suppliers and providers. Drive platform adoption, onboarding, implementation, training, product demonstrations, customer support, business reviews, reporting, and upselling. Serve as a trusted advisor and primary escalation point, monitor platform activity, identify improvement opportunities, and collaborate with sales, marketing, and product teams to support customer outcomes.

Lead and scale the Customer Success function for a B2B SaaS security company. Own onboarding, adoption, retention, renewals, expansion, customer outcomes, forecasting, and team metrics. Hire and coach Customer Success Managers, establish coverage models, support strategic accounts, and partner with Sales, Support, Product, and Engineering. Drive AI-native customer success practices and guide customers on AI agent security, governance, integrations, and security outcomes.

Manages assigned client accounts, serving as the primary relationship contact and ensuring successful delivery of pharmacy benefit programs. Responsibilities include monitoring performance, preparing business reviews and reports, resolving issues, coordinating with internal teams, gathering client feedback, supporting retention and upsell opportunities, and driving account satisfaction and growth. The role requires managing multiple accounts and projects, communicating strategic recommendations, and traveling 25%–30% as needed.

Design and manage scalable, automated customer success programs covering onboarding, adoption, engagement, and renewal. Build digital content, lifecycle campaigns, webinars, community programs, workflows, and playbooks that support customers efficiently. Analyze customer health, product usage, and engagement data to segment accounts, optimize outreach, and improve retention. Collaborate with Product, Marketing, Education, Sales, and Support teams to improve customer experiences and advocate for product enhancements.

Own post-sales relationships for commercial customers, leading technical onboarding, implementation, adoption, training, issue resolution, renewals, and expansion. Partner with Solutions Architects, Support, Product, Engineering, Sales, and customers to drive outcomes and time-to-value. Act as the customer advocate, manage escalations, develop product expertise, and independently build processes that improve customer success.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Supports Client Success Managers with account growth and retention initiatives, client reporting, annual and quarterly review presentations, marketing asset packets, CRM updates, client launches, issue resolution, and cross-functional coordination. The role provides operational and administrative support across key enterprise accounts and contributes to reporting and process improvement efforts.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Own customer relationships throughout implementation, adoption, renewal, and expansion. Advise healthcare organizations on achieving business outcomes, drive product adoption and retention, identify customer needs and growth opportunities, and collaborate with sales, implementation, and support teams. Use customer data and SaaS tools to improve engagement, satisfaction, and long-term value.

Leads post-sale customer success for strategic enterprise accounts using Microsoft cloud products and services. Builds stakeholder relationships, aligns customer success plans with account priorities, coordinates delivery across Microsoft and partners, conducts program reviews, tracks cloud adoption and consumption, and identifies retention risks. Partners with technical and account teams to accelerate customer business outcomes and transformational cloud initiatives.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Leads Stripe’s Key Accounts Customer Success organization, managing senior CSMs and strategic relationships with major customers. Owns account planning, executive engagement, product adoption, payments optimization, retention, expansion, forecasting, and customer lifetime value. Builds scalable account management processes, playbooks, performance goals, and operating rhythms while coordinating cross-functional initiatives and escalations. Hires, coaches, and develops the team and shares strategic learnings across go-to-market and product organizations.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with public-sector mandates, lead platform training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires deep B2B SaaS customer success or account management experience with government, regulatory, public health, or healthcare compliance customers.

Manage strategic LegalFiles customer accounts, drive adoption and value realization, guide onboarding and workflow optimization, triage escalations, conduct business reviews, and advocate for product improvements. Partner with legal operations users and technical teams to translate pain points into solutions involving matter management, eBilling, integrations, and automation.

Leads client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for eDiscovery Managed Services clients. Builds stakeholder relationships, drives self-sufficiency and value realization, maintains documentation, provides strategic guidance, and partners with project, delivery, sales, and account teams to support retention and growth.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.