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Top Remote Customer Success Jobs in Washington DC,
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The Social Media Support Operations Specialist at Thumbtack will manage brand reputation by responding to comments and concerns on social media platforms. This role requires collaboration across teams to assist users and handle escalated issues effectively. Strong communication skills in English and possibly Spanish are essential, along with adaptability and problem-solving abilities.
As the Director of Customer Success, you will lead the customer success strategy, focusing on customer retention and value realization. You will coach teams, align sales and customer success strategies, work on upselling and renewals, and support operations, ensuring customer health and driving retention targets.
The Technical Account Manager (TAM) builds and maintains post-sales relationships with large customers, providing technical advice and ensuring successful Postgres implementations. The TAM acts as the customer's primary technical contact, assisting with architectural guidance, project management, and maximizing the value of Postgres within the organization.
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The Client Implementation Specialist at Sage will onboard new clients, providing training and support during implementation. Responsibilities include project management for deploying technology in senior living communities and ensuring users are trained adequately. The role requires excellent communication skills, problem-solving capabilities, and technical support for clients.
The Manager of Customer Success will lead a team of Customer Success Managers, develop strategies for customer adoption and satisfaction, and collaborate with various departments to ensure client success. Key responsibilities include mentoring the team, establishing performance metrics, resolving complex issues, and staying updated on industry trends.
As a Customer Success Manager, you will drive customer growth, manage relationships, and ensure renewals by providing support post-onboarding, guiding product adoption, and offering valuable insights. You will facilitate upselling and cross-selling initiatives, collaborate on retention strategies, and act as a customer advocate within the company.
As a Customer Success Manager at AcuityMD, you will be responsible for managing a large book of business, ensuring high user adoption, leading executive business reviews, generating contract renewals, and developing risk mitigation strategies. You will collaborate closely with Account Executives to optimize customer success and drive value through strategic insights and relationships.
The Technical Support Engineer at AlertMedia acts as a technical resource to ensure a seamless customer experience by troubleshooting issues, collaborating with the Engineering team, and maintaining customer relationships throughout the onboarding and support lifecycle.
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As an Underwriter, you will assess medium to complex risks in commercial insurance, make decisions based on underwriting guidelines, and provide customer support. Your role involves building strong relationships with partners, maintaining industry knowledge, and managing the risk portfolio while resolving inquiries and providing technical assistance.
The Senior Strategic Customer Success Manager acts as a trusted advisor to major clients, helping them leverage Samsara's Connected Operations platform to achieve their business goals. This involves understanding client needs, facilitating workshops, managing account strategies, and collaborating with cross-functional teams to ensure ongoing value delivery and customer satisfaction.
Top remote Companies in Washington DC, Hiring Customer Success Roles
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