Top Remote Customer Success Jobs in Washington, DC

Own a portfolio of customer relationships, serving as a cybersecurity and SecurityScorecard platform advisor. Drive customer adoption, retention, renewals, expansion, forecasting, and revenue growth with limited Sales involvement. Build relationships from daily users through executives, lead strategic account planning and QBRs, represent customer feedback internally, and identify new use cases. Travel to strategic accounts approximately 35–40%, including twice-yearly visits for accounts exceeding $100K ARR.

Own the full post-sale customer lifecycle for B2B SaaS accounts, from onboarding through retention and expansion. Develop success plans, drive product adoption, lead value-focused QBRs, manage churn risks, forecast growth, and identify expansion opportunities. Coordinate Sales, Product, Engineering, Professional Services, and Support while influencing executive stakeholders. Maintain CRM and customer health data, manage escalations, and represent Bridgeway in customer forums. Use generative AI tools to improve productivity and customer outcomes.

Drive customer onboarding, adoption, expansion, and renewals using scalable, data-driven engagement. Develop campaigns in Gainsight and Marketo, execute customer journey touchpoints, identify risks, conduct feedback sessions, uncover expansion opportunities, escalate issues, and meet onboarding, adoption, and value SLAs. The role requires customer success experience, SaaS knowledge, familiarity with data center technologies, and the ability to manage high-volume customer interactions.

Manages a portfolio of Tier 4 customers by building relationships, driving platform adoption, monitoring customer health, leading business reviews, supporting renewals and expansion, and coordinating internally to resolve challenges. The role requires proactive account management, customer education, risk mitigation, strong organization, technical aptitude, and continuous development of platform and financial services expertise.

Manage strategic customer accounts as a trusted advisor, driving product adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor customer health in Gainsight, mitigate risks, lead escalations, conduct executive business reviews, and advocate for customer needs. Collaborate with Sales, Services, Support, Product, Engineering, and Marketing while mentoring peers and improving Customer Success practices. Rocket Mobius experience is strongly preferred.

Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Own post-sale relationships for B2B SaaS customers, serving as the primary contact and product expert. Lead onboarding and deployment kickoffs, monitor success metrics, analyze customer data, drive chat and conversion goals, support product adoption, provide strategic recommendations, collect feedback, and identify expansion opportunities.

Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Coordinate multiple SaaS customer onboardings by tracking requirements, dependencies, files, risks, and deliverables across internal teams. Support customer communications, escalate issues, maintain project visibility, and recommend process improvements. The role offers increasing ownership of customer accounts and implementation responsibilities.

Leads a regional team of Customer Success Managers and oversees the post-sale customer journey for K-12 education clients. Responsibilities include onboarding, adoption, retention, expansion, account health monitoring, escalation management, executive relationship building, coaching, and cross-functional collaboration. Uses customer data and tools such as Gainsight to identify risks, improve satisfaction, secure renewals, reduce churn, and advocate for customer needs internally.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.

Manage day-to-day services for assigned client accounts, providing UKG product support, troubleshooting, system navigation assistance, and timely issue resolution. Maintain client satisfaction, coordinate meetings, collaborate on escalations, identify system improvements, conduct system audits, and preserve data integrity and compliance. The role requires HR systems knowledge, communication skills, and payroll or HCM experience.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, guide customers toward legal operations outcomes, monitor account health, mitigate churn risks, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Product, Implementation, Support, Marketing, and Account Management. Share customer feedback and best practices to improve customer success operations.

Owns the customer lifecycle for a book of education-sector accounts, from onboarding and implementation through post-sale retention and renewal. Develops success plans, manages implementation projects, identifies risks, coordinates resources, analyzes usage and impact data, and delivers business reviews. Acts as a trusted advisor to district leaders, supports account expansion, resolves escalations, monitors customer health, and collaborates cross-functionally to improve outcomes and product adoption. Requires 10% travel and candidates in Mountain or Pacific time zones.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.