Top Remote Customer Success Jobs in Washington DC,

As a Commercial Customer Success Manager at Monte Carlo, you will lead the client journey from onboarding to renewal, plan value-based business reviews, monitor account health, and drive adoption while collaborating with sales and product teams to enhance customer success outcomes.

The Enterprise Customer Success Manager will build and maintain long-term relationships with corporate and enterprise customers, acting as a trusted advisor and controlling delivery processes. The role focuses on achieving customer outcomes and realizing high ROI, while also working on customer portfolio growth and maintaining a high NPS score.

As a Customer Service Associate at Zoro, you will deliver exceptional service by resolving customer inquiries and issues promptly. Responsibilities include providing customer support via phone and email, assisting with order processing, troubleshooting problems, and maintaining professional communication with customers and internal teams. A strong focus on quality assurance and documentation is also required.

This role involves providing technical support for Dropbox products, achieving expert knowledge, and meeting KPI targets. Responsibilities include troubleshooting issues, documenting recurring problems, and communicating customer feedback effectively. The representative must work well in teams and adapt to changing environments to maintain high customer satisfaction scores.

As a Technical Support Associate at Webflow, you will deliver exceptional customer experiences, assist users in support queues using tools like Zendesk and Jira, document and report bugs, and advocate for customers' needs to enhance the product and services offered by Webflow.

As a Sr. Cloud Support Engineer, you will support customers in implementing SailPoint's IdentityNow product, resolving complex technical issues, and collaborating with internal teams. You'll manage an increasing number of support tickets and contribute to customer satisfaction and knowledge sharing.

As Manager of Customer Success at FourKites, you will lead a team of Customer Success Managers to ensure a top-tier customer experience. Responsibilities include team development, relationship management with key customers, and collaboration with sales and leadership teams to drive customer growth, satisfaction, and retention.