Top Remote Operations Jobs in Washington, DC

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, coordinating cross-functional plans, and evaluating performance. Serves as a key partner contact, aligns stakeholders, manages launch-readiness dependencies, and communicates data-driven recommendations. Requires strong quantitative modeling, testing, data integrity, and business planning skills.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Advises dealership parts and service leaders across Michigan and Ohio, driving revenue, KPI performance, customer care, and aftersales execution. Identifies operational needs involving inventory, warranty, customer experience, retention, training, and EV compliance. Develops action plans, supports performance improvement, analyzes reporting, and partners with regional teams to align execution with business objectives. This field-based role requires frequent travel of at least 50% and residence or relocation within the assigned territory.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Provides customer and agent support for life insurance policy administration, including policy changes, loan processing, disbursements, claims-related requests, communications, reporting, and records maintenance. The role responds to inquiries across multiple channels, ensures regulatory and company-policy compliance, supports audits, maintains procedures, identifies process improvements, and collaborates with underwriting, claims, finance, engineering, and customer care teams on operational initiatives.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.

Leads the Groups Contracts and Groups Bookings teams, owning group travel support operations from contract execution through booking and post-travel service. Oversees people development, BPO vendor performance, operational metrics, escalations, quality programs, process improvement, and cross-functional collaboration with Sales, Account Management, and Finance. Acts as a hands-on player/coach and contributes to broader Member Support strategy.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Provides administrative, operational, and project coordination support to the Strategy and Resource Mobilization team. Responsibilities include processing consultant agreements and invoices, coordinating meetings and limited travel, maintaining trackers and knowledge management systems, compiling reports and dashboards, managing internal communications tools, and overseeing employee onboarding. The role requires strong organization, discretion, problem-solving, and follow-through in a fast-paced, matrixed environment.

Maintains intellectual property systems through audits, data cleanup, and validation; supports matter opening and staffing updates; develops recurring and ad hoc reports; and assists with automation initiatives that improve operational efficiency for IP teams and practice groups.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Leads Career Exploration Services operations, overseeing staff, annual program cycles, cross-functional initiatives, customer support, outreach, training, and operational readiness. Develops plans, assigns resources, monitors performance, resolves escalated issues, and drives process improvements. Establishes metrics, supports forecasting and business continuity, and manages team performance while coordinating with product, analytics, communications, and customer engagement teams.