Top Remote Customer Success Jobs in Washington DC,

The Clinical Client Training Specialist at Cohere Health is responsible for planning and executing training programs for client and provider organizations. This role involves developing digital training tools, conducting webinars and training sessions, and continuously updating training materials based on user feedback. The specialist will work closely with various teams to address the needs of clinicians and provider organizations, ensuring effective platform adoption.

The Clinical Training and Quality Specialist at Cohere Health will audit clinical decisions, facilitate training for RN teams, coach team members towards quality metrics, and report performance to senior leadership, all aimed at improving operational outcomes.

The Director of Customer Support Systems leads strategic initiatives for optimizing customer support and partnership systems. This role requires collaboration with various teams to ensure seamless integration and alignment with business goals, mentorship of staff, vendor management, and the establishment of performance metrics for success measurement.

As an Intermediate Vulnerability Research Engineer, you will enhance GitLab's security detection capabilities through research, developing benchmarks, and improving vulnerabilities detection products related to web security. You’ll also write technical reports and interact with customers regarding security vulnerabilities.

As a Support Engineer at GitLab, you'll support customers by troubleshooting complex issues in their GitLab environments, collaborating with various teams to resolve these issues, and contributing code fixes. You'll also document processes and part-take in hiring new team members.

Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.

As a Client Billing Support Specialist, you will troubleshoot and resolve billing issues raised by clients and therapists, assist with customer education about the Grow Therapy platform, and advocate for user needs while identifying opportunities for improvement. Your role focuses on delivering high-quality customer service and supporting the organization's mission to enhance mental healthcare accessibility.

The Support Specialist is responsible for managing inbound communications from borrowers, addressing account needs, and documenting interactions using ZenDesk. The role focuses on improving contact center processes, adhering to regulations, and gathering user feedback for product improvements while maintaining a high level of customer service.

As a full-time mental health provider, you will deliver mental health counseling sessions, conduct clinical risk assessments, respond to critical incidents, and leverage data-driven decision-making to ensure quality client care while maintaining confidentiality and compliance standards.