Top Remote Customer Success Jobs in Washington DC,
Responsible for ensuring the success of Cloudflare's largest Named customers, managing post-sale experiences, building relationships, and demonstrating the value of products/services. Additional responsibilities include contract renewal, account planning, cross-functional collaboration, and managing customer feedback. Requires 8+ years of experience in Customer Success/Account Management and strong knowledge in computer networking and cloud security.
As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, ensuring they get full value from Cloudflare's products, and providing technical guidance. Collaborates with various teams and contributes to organizational success through knowledge-sharing activities.
The Enterprise Customer Success Manager at Monte Carlo quarterbacks the relationship with strategic customers to bring trust to their data. Responsibilities include managing the client journey, collaborating with Account Executives for growth strategies, delivering value-based business reviews, and nurturing expansion opportunities.
Responsible for managing customer service contracts and relationships for software solutions. Works collaboratively with various teams to ensure customer satisfaction and adherence to best practices. Provides technical expertise, escalates complex issues, and coordinates technical changes and upgrades. Builds value-added relationships with customers and acts as a trusted technical advisor. Background in public safety is a plus. Bachelor's degree and PMP Certification preferred.
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The SVP of Customer Success at Quantum Metric leads the Customer Success team in retaining customers and empowering them through strategic leadership. Responsibilities include driving customer success outcomes, optimizing the customer lifecycle, fostering relationships with customers, and promoting a culture of delivering value.
Customer Success Manager, SMB at Deputy responsible for managing the success of Small Business customers by enabling them to achieve their desired business outcomes with the Deputy platform. Responsibilities include driving product adoption, analyzing customer data, engaging with customers to prevent churn, and collaborating with cross-functional teams.
Digible, Inc. is seeking a Client Services Manager to lead, grow, and retain a team of employees, innovate processes, and ensure top-notch client experience. The role involves managing account managers and coordinators for a large enterprise client, hiring and coaching team members, and building strong client relationships.
Customer Care Specialist responsible for responding to customer support requests, processing orders, communicating with customers, and ensuring smooth fulfillment operations. Must be results-driven, customer-oriented, task-driven, eager to learn, and metrics-driven.
Trumid is seeking a Client Support Engineer to ensure a seamless user experience for internal and external clients on their trading platform. Responsibilities include client-focused support, client communication, incident management, collaboration, and driving improvements in platform usability and functionality.
Spotnana is seeking a Director of Global Customer Support to lead and scale the global customer support function, overseeing a global team, driving customer satisfaction, and innovating with AI and omnichannel strategies.
The Data and Systems Associate in Customer Success Operations at Spring Health plays a crucial role in data analysis, reporting, Salesforce and Gainsight support, and process improvement initiatives to maximize revenue generation and drive operational efficiency. Responsibilities include creating reports, maintaining data integrity, supporting tool maintenance, and contributing to operational support for the Customer Success team.
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