Top Customer Success Jobs in Raleigh, NC

Manage long-term client relationships to ensure satisfaction and product adoption. Coach clients on SailPoint IdentityIQ and identity governance best practices, monitor account health, surface expansion opportunities, drive contract renewals, and provide strategic updates to internal stakeholders. Advocate for customers and resolve issues to maximize lifetime value.

Manage a portfolio of enterprise customers to drive product adoption, execute tailored success plans, monitor health and risk, run executive business reviews, coordinate cross-functional support, and pursue retention and expansion through advocacy and playbook-driven interventions. Occasional on-site travel to customer locations.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Lead Enterprise Customer Success to drive adoption, retention, expansion, and advocacy. Build and scale a high-performing CS organization, operationalize AI-driven workflows, strengthen executive relationships, improve customer health and forecasting, and influence product roadmap through customer insights.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves managing customer relationships, driving product adoption, ensuring customer satisfaction, and identifying upsell opportunities within a book of business.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Client Success Director manages relationships with Adobe accounts, focusing on commercial growth, strategic leadership, and client satisfaction. Responsibilities include driving upsell strategies and leading client engagements with senior stakeholders to maximize Adobe solutions.

Serve as strategic partner and primary relationship owner for assigned customers post‑implementation. Drive adoption, retention, satisfaction, and long‑term value by coordinating cross‑functional issue resolution, leading success planning and business reviews, managing escalations, educating customers on new features, capturing voice of customer, and mentoring service leaders. Travel up to 50% to support customer needs.

The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead a team of Strategic Customer Success Managers, focusing on customer engagement, team development, operational execution, and strategic program building to enhance customer outcomes.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Enterprise Customer Success Manager will manage high-value clients, develop strategic plans for retention, and drive adoption of the platform.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

Manage a large global customer portfolio within a pooled support model, respond to inquiries via phone and tickets, coordinate cross-functional teams to resolve issues, execute processes and health plans, document interactions, and drive CSAT through timely, consistent communication and follow-through.

Manage a book of strategic SaaS accounts (15-20 logos) to drive adoption, ROI, retention, and growth. Provide product expertise, training, executive business reviews, risk mitigation, and cross-functional collaboration with Sales, Services, Support, Product, and Engineering.