Top Customer Success Jobs in Raleigh, NC

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

The Senior Tech Customer Success Analyst ensures customer satisfaction by analyzing needs, supporting technology solutions, and driving operational excellence across multiple business units.

The Senior Project Manager will lead multiple clinical drug trials, manage customer relationships, coordinate team activities, and ensure successful project execution.

The Site Experience Specialist supports clinical site teams with technology use, training, relationship management, and issue resolution to ensure successful adoption of TruTechnologies' products.

The Associate Project Lead will manage client relationships, coordinate project activities, communicate updates, and mentor project coordinators.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, run QBRs, monitor health metrics, coordinate cross-functional teams, support renewals and expansions, and contribute to playbooks and process improvements.

The Enterprise Customer Success Manager will lead high-impact site deployments, navigate organizational structures, advocate for customer needs, and ensure success in multi-site accounts while adapting strategies for various stakeholders.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead client success operations for a new product launch: drive client engagement, onboarding, training, account activation, GTM execution, documentation, SLA adherence, and process improvements while partnering with Product, Engineering, Sales, and Marketing.

Manage a portfolio of up to 10 enterprise customers ($6M ARR), act as trusted advisor to drive adoption, retention, and expansion of the WalkMe platform. Run EBRs, develop success plans, monitor customer health, identify risks and remediation, and partner with account teams to achieve renewals and growth.

Manage post-sales lifecycle for an assigned enterprise subscription portfolio, driving onboarding, adoption, retention, and expansion. Lead executive business reviews, monitor usage and health metrics, advocate cross-functionally to resolve escalations, and align technical roadmaps with business outcomes. Shape tools and processes to scale the global Customer Success organization.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

The Customer Success Manager will handle Enterprise Multi-Site accounts in the Hospitality sector, focusing on revenue growth, value realization, and strong customer partnerships while managing relationships across hotel brands and corporate offices.