Top Customer Success Jobs in Raleigh, NC

Partner with Product and GTM teams to support a new product launch by driving client engagement, onboarding, training, account activation, demos, documentation, and SLA compliance while improving processes and ensuring regulatory and data security adherence.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Lead and scale a regional team of 10+ Commercial Customer Success Managers to drive retention, value realization, and expansion for mid-market subscription accounts. Serve as customer advocate and escalation point across Sales, Product, Engineering, and Support. Implement AI-driven lifecycle automation, health-score governance, and cross-functional initiatives to optimize post-sales delivery and customer experience.

Manage end-to-end customer lifecycle for enterprise SecOps customers: onboard and train, drive adoption, run QBRs, secure renewals, identify churn risk, coordinate escalations, and collaborate with sales and product teams to expand accounts and communicate product feedback.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

The Customer Success Specialist II manages mid-market customer accounts, ensuring retention and identifying growth opportunities to maximize operational excellence and value realization.

As a Customer Success Manager at Relay, you will manage hospitality accounts, drive revenue growth, and ensure customer satisfaction through strategic partnerships and value realization.

Serve as trusted advisor managing end-to-end post-sales for Everpure and Portworx customers: onboarding, adoption, escalations, renewals, business reviews, growth identification, cross-functional advocacy, and operational reviews to ensure value realization and smooth service delivery.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Lead delivery and orchestration of Customer Success Contracts, build executive and technical customer relationships, align Microsoft cloud solutions (Azure, Modern Work, Dynamics, M365) to business outcomes, drive adoption and consumption, run program planning and reviews, mitigate blockers, manage escalations, and enable long-term retention and growth across enterprise accounts.

Serve as an embedded customer success and implementation lead for assigned health systems across the Central Region. Own post-sale delivery, onsite deployments, training, workflow alignment, adoption tracking, and cross-functional coordination to drive measurable clinical and operational outcomes. Travel 20–40% and partner with product, sales, and engineering to surface feedback and scale solutions.

Serve as an embedded customer success and implementation lead for health systems across the East Region. Own post-sale delivery, onsite rollout, training, and adoption of AI healthcare solutions; build relationships with clinical, operational, and IT stakeholders; track outcomes and adoption metrics; relay client feedback to product and engineering; and present best practices. Requires regular travel and client credentialing.

Manage a portfolio of enterprise, multiyear IDS customers to drive adoption, measurable outcomes, and retention. Act as primary CSM contact, advise on best practices, deliver training and demos, interpret analytics into recommendations, coordinate implementations, and collaborate with sales, product, and modality partners to grow accounts.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

Manage a named book of Growth-tier B2B accounts from onboarding through renewal. Drive adoption of Tavrn tools, run business reviews, monitor account health, prevent churn, source expansion opportunities, coordinate escalations with Support/Tech Ops, maintain pipeline and forecasts in HubSpot, and provide customer feedback to Product and Marketing.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.

Own post-sales relationships for a portfolio of SaaS accounts, drive adoption and outcomes with technical sponsors, run and scale onboarding and lifecycle events, produce reusable enablement content, represent customers to Engineering and Product, and partner regionally to grow the business while keeping current on Honeycomb products.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Serve as primary client contact for employer partners, managing a portfolio to drive satisfaction, retention, and expansion. Advocate client needs internally, lead renewals and upsell initiatives, mentor junior team members, coordinate cross-functional engagement programs, leverage data to report on KPIs, and support strategic product and client initiatives. Occasional travel (~15%) required.

Own a portfolio of strategic B2B SaaS accounts in the Courts vertical, drive retention and expansion, manage account health in CRM, run QBRs and success plans, surface customer feedback to Product, and collaborate with Sales, Support, and Implementation.

Own a portfolio of clients to improve AI visibility (GEO) and retention. Lead biweekly engagements, analyze Yolando platform data to produce strategic recommendations, partner with content to drive AI-citable content, build repeatable playbooks, deliver executive reporting, master AI tooling, and identify upsell opportunities to grow accounts.

Serve as the technical advisor for enterprise customers: manage onboarding, drive adoption and expansion, run QBRs, maintain customer health, advocate internally, and resolve technical issues while improving documentation and processes.

Serve as the technical layer for post-sale Customer Success: ensure clean handoffs from Implementation, enable Account Managers technically, lead post-go-live discovery and Tier 1 solutioning, triage escalations and coordinate with Support/Engineering, maintain platform fluency and best-practice assets, and surface recurring issues to Product and Implementation.