Top Operations Jobs in Raleigh, NC

Supervise a 24x7 Community Solutions Response Center team supporting managed Wi-Fi network surveillance and customers. Responsibilities include coaching staff, managing workflows, improving monitoring and ticketing processes, analyzing communication and outage metrics, coordinating issue resolution, supporting system enhancements, hiring and training employees, and maintaining operational procedures. The role is office-based and includes after-hours on-call responsibilities.

Monitor Managed Wi-Fi networks, detect outages using alarms and telemetry, create and prioritize trouble tickets, troubleshoot remotely with customers and care teams, dispatch and coordinate field technicians, escalate complex incidents to senior specialists, and document network trends and reports.

Provide hands-on global IT support across hardware, software, operating systems, mobile devices, networking, identity systems, endpoint management, and workplace technology. Manage IT asset lifecycles, user access, device provisioning, patching, conference room systems, and support tickets. Deliver white-glove employee support, document resolutions, coordinate vendors, maintain secure technology operations, and escalate complex issues appropriately.

Lead strategy, governance, and execution for GTO by translating executive priorities into roadmaps, driving cross-functional programs, executive communications, performance tracking, and continuous improvement using data and BI tools to enable organizational effectiveness.

Join TekniPlex's talent community to stay connected for future opportunities across various fields, contributing to innovative material solutions.

Lead day-to-day Special Investigations Unit operations to detect and prevent health care fraud, manage intake/triage/preliminary reviews, oversee prepayment interventions, set and track team performance metrics, coach staff, coordinate with internal/external partners, ensure regulatory and contractual compliance, and apply AI-enabled tools and data-driven approaches to improve investigation effectiveness and operational efficiency.

Lead financial strategy for call center operations, focusing on budgeting, forecasting, cost control, and reporting. Collaborate with multiple teams to ensure compliance and optimize performance.

Responsible for administration, support, stability, and security of enterprise systems, servers, and networks. Requires hands-on experience with ServiceNow.

The IT Operations Specialist is responsible for the administration, support, and security of enterprise systems and networks, requiring advanced problem diagnosis and resolution skills.

The Reinsurance Operations Specialist supports reinsurance transactions by managing operational tasks, data management, and stakeholder engagement, ensuring compliance and effective reporting.

Serve as the operations focal point for Post-Sales Delivery while owning AI automation strategy and execution. Build integrations and automations across Salesforce, PSA, product/usage data, and reporting; maintain dashboards and KPIs; develop SOPs, manage request queue, and partner cross-functionally to scale automation and measure efficiency gains.

Support and scale Lucids channel partner program by owning reseller transaction workflows, maintaining partner data in Salesforce, onboarding and contracting partners, automating processes using AI/tools, and delivering reseller performance analysis and ad hoc business insights to leadership.

Leads the growth, profitability, forecasting, business development, and operational scaling of experiential learning programs. Owns program P&Ls, pricing, pipelines, enrollment targets, client experience, and continuous improvement. Builds and develops teams of program managers, coordinators, and facilitators while partnering with Marketing, Consulting, Operations, and subject-matter experts. Develops new offerings, strengthens systems and processes, and may facilitate or refine program content.

Direct company operations, enforce contractual and regulatory compliance, manage budgets, costs, revenue, staffing, safety, training, and customer satisfaction. Lead Regional Operations Directors, expand strategic accounts, negotiate customer increases, improve processes, and implement company goals and strategic vision. The role includes extensive supervisory responsibility and required travel.

Supervise daily operations to drive workforce productivity, enforce safety and security compliance, optimize routes and schedules, mentor staff, collaborate with stakeholders, and use metrics to improve branch performance and reporting.

Lead Operations Readiness for MWB Business Operations, owning end-to-end readiness lifecycle for initiatives. Partner with Innovation, Technology, Change Management, and Training to design processes, define roles and KPIs, manage testing and sign-off, drive adoption, stabilization, and continuous improvement, and develop operational readiness talent.

The Operations Supervisor manages warehouse functions, supervises staff, ensures adherence to regulations, and coordinates with other departments. Responsibilities include scheduling, hiring, training, and implementing improvements.

Lead and coordinate branch operations to deliver safe, efficient equipment rental service. Support the Branch Manager on financial goals, staff performance, sales oversight, training, and policy compliance.

Senior Business Operations Associate will identify growth and efficiency opportunities, build models and dashboards, run experiments (growth, pricing, UX), design scalable processes, and execute cross-functional initiatives to improve revenue, margins, and operational KPIs. The role partners with senior leadership, drives P&L impact, implements recommendations, and leverages AI/LLMs and automation to accelerate insight-to-execution.

The Senior Manager, Production oversees project delivery from planning to execution, managing budgets, vendor relations, and team development within the Experiential Team.

The Director oversees project delivery from planning through execution, manages budgets, vendor relationships, and mentors the Production team, ensuring high-quality events and client satisfaction.

Oversee client proposals, enhance data processes using coding, drive client engagement, mentor junior members, and identify growth opportunities for the firm.

Perform quality assurance reviews for Offshore Employee Health & Benefits operations to identify improvements and compliance issues. Communicate findings to stakeholders, consult on remediation and implementation plans, and ensure firm quality standards. Work independently and use basic computer tools to support reviews.

Support profitability and operational efficiency by building Excel dashboards, analyzing sales and inventory data, creating financial and inventory plans, documenting workflows, defining performance metrics, and driving data-informed decisions to meet financial and strategic targets.

The SkillBridge Operations Trainee program offers service members practical training in various business aspects, preparing for civilian roles like Operations Manager or Customer Service Representative.