Top Customer Success Jobs in Pittsburgh, PA

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

The Associate Customer Success Manager will support tech-touch customers, ensuring adoption and driving retention through relationship building and product guidance.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

The Customer Success Manager II manages customer relationships, driving platform adoption and retention, while collaborating with various departments to ensure client success.

The Senior Manager of Customer Success will lead a team of CSMs, driving execution and optimizing customer experience, retention, and adoption while coaching team members and supporting cross-functional initiatives.

The Senior Customer Success Manager will lead post-sales engagements for enterprise customers, driving onboarding, support, and customer advocacy while ensuring successful outcomes and product adoption.

The Customer Success Manager will drive customer implementation, retention, and expansion by managing accounts, providing support, and ensuring clients realize the value of Skydio's solutions.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Lead and scale an Enterprise/Strategic Customer Success team to drive adoption, retention, and expansion. Coach CSMs, align cross-functionally with Sales, Renewals, Product and Services, provide executive sponsorship for strategic accounts, and implement scalable processes and metrics to meet retention and growth targets.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.

Manage post-sale customer engagements to drive product adoption and renewals. Advocate customer needs to Product and Engineering, provide guidance on deployments and security initiatives, run regular health/adoption reviews, and collaborate cross-functionally to reduce churn and improve customer outcomes.

Support Customer Success operations by coordinating between customers and internal teams, performing scheduled operational tasks, troubleshooting with Analytics, streamlining processes, documenting procedures, escalating issues to Product/Engineering, and assisting CSMs with growth initiatives to improve client satisfaction and retention.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

The role involves managing post-sale relationships with large school districts, driving product adoption, and maintaining strategic conversations with senior stakeholders. It requires excellent communication skills and experience in public sector accounts.