Apply if you're excited to:
Partner strategically with the Strategic Account Manager (SAM), corporate stakeholders, and clinic-level teams to drive retention and customer value
Support corporate and regional initiatives, translate enterprise priorities into clinic-level action, using account health data to identify opportunities to strengthen adoption, engagement, and overall impact
Surface expansion and upsell signals to the Strategic Account Manager team, directly contributing to revenue growth across your portfolio
Partner with Marketing to develop case studies and generate referrals that fuel new business
Design and deliver enablement training that turns product adoption into measurable clinic outcomes
Identify at-risk accounts early and drive mitigation plans that protect retention before issues escalate to corporate leadership
Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
Deliver regional webinars and business reviews that turn account metrics into a compelling value story for clinic owners and managers
Travel up to 25% to build and deepen regional customer relationships
About you:
3+ years in a Customer Success role, ideally managing a large, diverse portfolio of accounts (veterinary industry experience a plus)
Track record of using account health data to prioritize proactively rather than reactively
Comfortable identifying expansion opportunities and partnering cross-functionally with Sales/Account Management to close them
Confident and polished presenting to groups — experienced delivering webinars or business reviews that land with a non-technical audience
Skilled at translating data into a clear, business-relevant narrative for both customers and internal stakeholders
Tactful and poised under pressure; thrives in cross-functional collaboration and fast-moving environments
Experience with Salesforce, ChurnZero, or similar CS/automation tools a plus
Benefits & Perks:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Skills Required
- 3+ years of experience in a Customer Success role
- Experience managing a large, diverse portfolio of accounts
- Experience using account health data to proactively prioritize customer actions
- Ability to identify expansion opportunities and partner with Sales or Account Management
- Experience presenting to groups through webinars or business reviews
- Ability to translate data into clear, business-relevant narratives
- Ability to collaborate cross-functionally and remain poised under pressure
- Experience with Salesforce, ChurnZero, or similar customer success automation tools
- Veterinary industry experience
What We Do
PetDesk offers CRM software for pet care providers to promote pet health.
