Top IT Jobs in Philadelphia, PA

The Advanced Support Consultant at Bonterra provides proactive and reactive support for CSR clients. Responsibilities include troubleshooting technical issues, managing client relationships, conducting training on Bonterra CSR best practices, and documenting client interactions. The role requires a strong understanding of CSR software and relational databases, as well as excellent communication and problem-solving skills.

The NetSuite Managed Services Consultant will manage NetSuite support engagements, develop client relationships, troubleshoot and implement solutions, create and modify reports, assist with system administration, and support clients during NetSuite upgrades. The role requires effective communication and strong analytical skills, along with a focus on customer satisfaction.

The Application Security Engineer will validate applications for security issues, conduct vulnerability testing, collaborate with developers for security assessments, and ensure compliance with security standards while addressing security flaws and enhancing secure development practices.

The Principal Consultant will act as a strategic advisor, enhancing client engagement and minimizing churn by using Enverus analytics tools. Responsibilities include mastering product features, supporting sales strategies, coordinating onboarding, and facilitating client training and feedback while strengthening long-term relationships with clients.

The Senior Quality Analyst will evaluate and enhance quality standards for group benefits underwriting by analyzing processes, identifying trends, and recommending corrective actions. They will provide feedback, compile QA reports, and collaborate with peers to foster quality improvements.

This role involves driving customer growth and retention for Northspyre by leveraging data to enhance product adoption and ensure customer success. Responsibilities include analyzing user data, managing relationships, implementing strategies, onboarding customers, and serving as a liaison between clients and product teams.

As a Technical Support Analyst, you will assist customers by resolving complex technical issues, ensuring high customer satisfaction through effective communication and by providing support across multiple channels. You will document solutions, collaborate with various teams, and analyze software performance, while also assisting with customer configuration tasks and mentoring junior support staff.